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J'ai changé de GSM et je n'ai plus mon historique sur le nouveau GSM

J'ai changé de GSM et je n'ai plus mon historique sur le nouveau GSM

Je voudrais retrouver l'historique qui était sur mon ancien GSM
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1 Reply

Hi there,

 

Thanks for posting in the forum and welcome to the Community! We hope you don't mind a response in English since this is the official language here.

 

If you mean that you don't see your Library's content on the new phone (playlists, albums etc.), then it's possible that you've logged in to another account, but no worries. I recommend logging out > double-checking your credentials and logging back in. 

 

Just to be on the safe side, I also recommend that you check out the info in this help article as there as multiple ways to register on Spotify.

 

If you instead mean that the recently played history is not the same on your new phone even after you've made sure that you're logged in to the correct account, then it could be worth performing some troubleshooting steps. You should see your listening history across all devices only in the mobile app version. This doesn't apply to other types of devices, e. g., the desktop app.

 

With this said, you can give Spotify a clean reinstall, but if there's no difference afterwards, it'd be very helpful if you could give us as many details as possible so we can get a better understanding of what's happening.

 

Appreciate the cooperation and we'll be on the lookout for your response 🙂

IvelinaModerator
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