Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

JRE videos from podcast not working

Solved!

JRE videos from podcast not working

Plan

Free

Country

Russia

Device

Windows PC

Operating System

Windows 10

 

My Question or Issue

So guys, I've tried win 10 pc web version, win 10 app and android app - JRE show doesn't seem to play videos for me.

Audio is fine - no problems there. But video is just not there - sometimes a black box blinks and that's it.

Is this intentional?

Reply

Accepted Solutions
Marked as solution

Hi @sandrowizard,

 

Thank you for reaching out to the Community. 

 

It's common to launch in new markets without offering the full Spotify product range. That said, videos on podcasts are an important part of Spotify and hopefully they'll be available to you soon. Even though we can't commit to a timeframe for when they'll be available in your market, make sure to keep the app always updated.

 

Let us know if you have any questions.

MafeGModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

View solution in original post

1 Reply
Marked as solution

Hi @sandrowizard,

 

Thank you for reaching out to the Community. 

 

It's common to launch in new markets without offering the full Spotify product range. That said, videos on podcasts are an important part of Spotify and hopefully they'll be available to you soon. Even though we can't commit to a timeframe for when they'll be available in your market, make sure to keep the app always updated.

 

Let us know if you have any questions.

MafeGModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts