Playlist in a Bottle

[certifiedpharb]

Plan

Premium

Country

USA

Device

Galaxy S24

Operating System

Windows 10

My Question or Issue

Literally cannot get my playlist in a bottle to show up. It's important to me because one of the ways I keep track of memories is through music, so I was really excited for this to become available. I opened the app this morning and the notification came up. I clicked it and then the app crashed. I googled how to access the playlist in a bottle and I used that link. It didn't work. I pulled up the same link on my computer and scanned the QR code that came up. It didn't work. I'm getting really frustrated now. I just want my playlist, and it seems that this is the only way to get in contact with a physical person who can help me. For clarity, I am trying to locate the playlist I made in 2024 and make a new one for 2025.

[OscarDC]

Hey @certifiedpharb,

Thank you for reaching out to the Community and welcome.

If the app crashed the first time you tried to open your playlist, we'd recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it’s more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble. 

After that, you can look for the feature in your mobile app by tapping the Search function and typing "Playlist in a bottle". The first result (the one that says Genre below the title) should show you the whole experience and at the end, it will unlock the playlist for you. Once you've unlocked it, it will be available in your library on any device. 

Hope this helps. If you have any additional questions, don't hesitate to ask.