Porque tengo que descargar mis álbumes cada ves que quiero descargar una ca

[#1]

Los álbumes que ya descargar los tengo que descargar a cada rato porque se borran las descargas

[Dian]

Hey there,

Thanks for posting in the Community. We hope you don't mind us replying in English.

Could you share your device model, brand and operating system? Also try performing a clean reinstall of the app in the meantime. Here is how.

It's also important to make sure Spotify is set as an exception in any battery/memory optimizing apps on your device. Is this the case?

Keep us posted,

Cheers!

[ID25841849]

Hello. Seems that in the community forum there are several complains about this issue since long time ago (i have seen posts from 2018, 19, etc) with not a real review from spotify. I am having the same issue. I downloaded music to reproduce off-line for some playlists and the day after some of the songs in the playlist appear as gray (not available off-line) and some other green (available on line) then, i have to download it again and it is really disgusting since been premium suppose to have off-line music available when you want. No one of the options showed in the post really works and/or are the cause of this issue: No more than 3 off-line devices, connected daily (no issue 30 days no connection), app reinstalled and updated, enough device memory and tracks are still available (just needs to be downloaded again). We need a real review and answer on this issue from Spotify to fix the constant removal of downloaded tracks in the app. So Premium is not an real option and other application  would be?