Problems with firmware on Samsung Smart tv.

[dnieto]

Just downloaded the spotify app on my Samsung Smart TV EH5300 but it doesn't work. It says "The device firmware does not suppoort this application". I'm from argentina, and I got the latest firmware for my tv. Any solutions?. 

[Peter__]

I would also suggest opening a support case with Samsung, since they are the ones who make and develop the application.

Peter

[dnieto]

Thanks!. I will try that. 

[100luz]

Argentina here as well and having exactly the same problem, even with the latest device firmware installed.

[dnieto]

I contacted spotify and Samsung and neither of them gave me a solution. Spotify says the tv model isn't compatible but I heard of people with the same tv running the app without an problems. Maybe it's a problem with the argentinian firmware, but I hope they fix it soon because Spotify is one of the best apps and the TV model is a new one and a very popular one too.

Let me know if you find how to fix it.

[Ceciliaci]

Same problem in Argentina.

Can somebody help?

[Joe]

I recommend pressing Samsung Argentina for a solution on this.

[capaudaz]

Samsun Argentina Say: contact spotify for a solution.

"Estimado Marcos, 

En relación a su consulta, le recomiendo que consulte con Spotify si necesita de algún complemento o que versión de firmware es necesaria para el televisor, de modo que si no es la que usted tiene, podamos consultar y realizar las pruebas correspondientes. 

Ante cualquier consulta, estamos a su entera disposición. 

Saludos atentamente, 
Julián"

[negative101]

Hi all,

I am from Argentina and I have the same problem with the UN40ES6800 TV. Did anyone try to install the US Firmware version?

Thanks,

Leo

[diegom06]

Hi. I'm also from Argentina having the same problem with a Samsung EH5300 smart tv. Any solution already? Thanks

[Joe]

Could you guys just check that you have the latest firmware installed. As far as I am aware, it is up to Samsung to make the spotify app available but I'm escalating this to get official input from Spotify.

[diegom06]

In my case, I have just updated to the latest firmware available. Thanks

[negative101]

Hi Joe,

Yes, I have the last firmware available from Samsung for my TV model: 1020.1 that was released 2013.11.18. I´ve trried resintalling the Spotify App and reinstalling the Firmware without any luck.

[obisignano]

Hi Leo. Same TV model here. Did you get it working? Latest driver is here , I've already installed it, but it seems it's not enough.

Anyone from Spotify who can specify which specific feature should be included in the firmware for Spotify App to work? I believe it's something related to the streaming method.

[Joe]

It seems that folk in Argentina are having issues - either the app is not available or doesn't work. I have escalated this to the Spotify team to try and find out what the issue is exactly.

[Joe]

Guys. I just had confirmation that the Spotify app isn't currently available in Argentina. They'll post here as soon as it is.

[negative101]

Hi jwylot, thanks for the update! I hope they release the app soon in Argentina. Thanks again!

[luismaria86]

Gente!

Acabo de actualizar mi SmarTv y desapareció la app se Spotify que tenia instalada. Tampoco puedo volver a instalarla, aparece en búsqueda pero no es accesible. Todo indica que identificaron el inconveniente y la quitaron. Espero desarrollen una apta para Argentina!

Guys!
My samsung smartv just updated its firmware and then the spotify's broken app that i used to have is not there anymore. Now you can search it but it is not available to install. So it looks like they catch the issue. I hope they will make an argentinian app for!

[obisignano]

Guys, Samsung has just released a version 2000 of the firmware for our TV.  (http://www.samsung.com/ar/support/model/UN40ES6800GXZB-downloads?isManualDownload=true)

Joe, I believe the spotify app may work now, because it's not a MINOR update, it has now reached version "2".

However, the app still doesn't show up. Is there any way we can now try it ?

If not, I will definitely switch to Deezer. Their app works fine even in the previous firmware.

regards,

Osvaldo

[Joe]

Hi @obisignano . I'll try to get an update from the Spotify guys and get back to you 🙂