Samsung Gear S2 BT disconnected

[justom1999]

Hello,
I installed the spotify app on my Gear S2 and want to use it with spotify on my Sony Xperia Z3 compact. The problem is, that when I start the App on the watch, spotify opens up on the phone, but the watch says "Unable to start Spotify BT disconnected"
The devices are connected via Bluetooth.
Any Ideal?

[Meaker]

Makes no difference to my phone if I have wired or bluetooth headphones connected or none at all.

[redblooded06]

Same problem with xperia z5. 

[acerolondon]

I only have this problem when my bluetooth earphones are connected to my S7. If they´re not, I have no issues at all. 

[robmac44]

LG V20 , same problem .. Only gives me 3 modes , WiFi , 3g/LTE , or Remote, "cant connect to spotify BT disconnected"
Any suggestions yet?

[jgraupera]

Same problem on OnePlus 3T, Monday runs ok on my LG G3 but yesterday when i change to my new OnePlus 3T the Gear S2 says all the time "Unable to start Spotify BT Disconnected"....

[Janenemarie88]

Same issue with s3 frontier and galaxy s7

[Drizz]

Same Problem with Gear S3 and Oneplus 3...

[jgraupera]

I have a Gear S2 and a OnePlus 3T

Ok guys... be ready for that?

Reply from spotify:

Thank you for confirming this information. It seems that the inconvenience is arising due to your Gear S2. In these cases, we recommend contacting Samsung technical support and consulting with them.

Reply from Samsung:

Being a non-Samsung device, we can not ensure full compatibility. We recommend contacting your device provider for more information.

That's amazing... Good luck! will be need 😉

[Drizz]

Yeeeey...

[pyroslipknot · Accepted solution]

Hi everyone:

I tried this in my Gear S3 Frontier but, It should work in all the Gear models, i guess.

Have you realized that when you try to use the "remote mode" with the smartwatch suddenly the spotify app tries to open up in the phone?

When we do this, the app is running in the background so, we can open the regular music app in the smartwatch and we will be able to control our spotify music from the watch via bluetooth.

I know is not the same, but it works till they will fix this fu**ing bug.

BTW, i have the same problem with a One Plus Three.

[jgraupera]

Thanks for the trick!

[osos]

I confirm this for Gear S3 & OnePlus 3T

[SCH60]

Same problem with Gear S2 Classic + Galaxy S7 Edge

[Samsungfanboi]

Same thing happening to me too. Gear s3 and galaxy s7 edge. Both are Samsung products, yet Samsung can't figure out how to get them to work together. I love you Samsung but you need to get your act together

[Samsungfanboi]

Same issue on gear s3 and gs7.

Workout around is sync gear to phone. While playing music in Spotify on phone, connect phone to Bluetooth headphones. Then you should be able to change gear to remote mode. Unsync phone from headphones, and gear s3 remains in remote mode. Voila

[Samsungfanboi]

Same issue on gear s3 and gs7.

Workout around is sync gear to phone. While playing music in Spotify on phone, connect phone to Bluetooth headphones. Then you should be able to change gear to remote mode. Unsync phone from headphones, and gear s3 remains in remote mode. Voila

[ttaylor12]

Same problem here with my GS2 and S7. If i turn off my BT headphones, it works. As soon as I turn them on it gives the "BT Disconnected" error.

Workaround: While playing music on BT headphones, disconnect and then reconnect your Gear (i.e. turn on airplane mode and then back off on your Gear). When the Gear reconnects, Spotify works correctly.

At this point, it's easier to just pull out my phone... I hope this gets fixed soon.

[giancarlo1972]

Guys, I found out why it was happening. It was a problem with the internet dying and connect only via remote . However, it was that difficult to fix. There are few steps you must do in order to get you Gear S3 or S2 to work again with sporify. The issue is on the spotify app. I have to clear the cache on spotify on my phone. As soon as the cash was clear I logged off and backed on the app again . Check the Gear S3 and it was still disconnected, however when I pushed play on the watch it did reconnect and it is working fine now . 

to clear the cache:

Open Spotify on the Phone

Got to +> Your Library 

On the top Right (settings icon) 

scroll down to the latest option

DELETE CACHE and save data

Thats it ! 

Thanks

[Bolocks]

Same **bleep** here fix it please...

[dragonito2000]

doesn't work for me 😞