Song Playback Stopped

[FallenPPG]

Plan

Free/Premium

Country

United States

Device

PSr

Operating System

My Question or Issue

So whenever I try to access Spotify through the app on PlayStation it loads infinitely. When I try to use it through the quick menu and select a playlist it says "Song playback stopped." I've tried deleting and dowloading, checking for update and I even got a new PlayStation at one point and that didn't even fixed (I didn't get a new PS4 for Spotify).

[Elena]

Hey there @FallenPPG!

Thanks for reaching out to us and welcome to the Community!

Are you able to play music on the PS from the app via the Connect feature?

We'd also recommend disconnecting your Spotify account from your PS account and linking them again. You can see how to do that here.

Let us know how it goes and just give us a shout if you have any questions. 

[FBAC_2019]

I’m having the same issue except I don’t get an infinite login; I get an error with a long string. Quick menu results in “Song playback stopped.” Disconnecting and reconnecting accounts doesn’t work for me. 

[Elena]

Hey there @FBAC_2019,

Thanks for reaching out to us 🙂

Can you restart the PS4? Then you can log out and back in to your account. 

If you still experience this issue, send us a screenshot of what you are seeing. We'll investigate this further.

Keep us posted! If you have questions, you know where to find us.

[FBAC_2019]

I have done everything. When I tried restoring licenses on the PS4, I got a coded error that didn’t specify Spotify. I have tried linking and unlinking. I removed Spotify everywhere and cancelled my premium sub. I tried reenabling premium; nothing makes a difference including completely removing the permission to PSN and the app on the PS4.  

[Alex]

Hey there @FBAC_2019,

Thanks for the info.

Could you also send us a picture of the error message you're receiving?

We'll be on the lookout for your reply.