Song time display missing & autoplay issues in vehicle

[Coastiehockeyref]

My Spotify won’t autoplay on occasion when connecting to my vehicle via Bluetooth. I have to close out the app and reload it.  As you can see from the picture, it doesn’t have a song time or bar to “fast-forward” through the song. 

[Maria]

Hey there @Coastiehockeyref,

Thanks for posting on the Community! Hope you don't mind us moving your post, as it fits better here and this it will help us get a broader understanding on what's happening.

Do you notice any difference after clearing saved cache from the app? Once it's done, make sure to log out from the app and back in again twice in a row. As odd as this may sound, completing these steps should resync your account info.

Another option is to do a clean reinstall. This will clear saved cache too, as well as make sure that you're running the latest app version.

Shouldn't the above steps do the trick, could you let us know what device and OS version you're using, along with the current Spotify version?

Let us know how you get on.

[Coastiehockeyref]

Thank you, Maria. I usually have to clear my cache every two to three days, and I haven’t noticed if that helps or not because I usually “kill” the app at the same time. I haven’t logged out of my profile before, but I will try your suggestions next time it happens and provide an update at that time. Thank you again!

[Coastiehockeyref]

Unfortunately, that did not work. 

[Joan]

Hi @Coastiehockeyref,

Thanks for the reply. Could you please provide us the following:

• Is this on all devices or only on specific one(s)?
• What exact models are the affected devices?
• Does this happen with other Bluetooth devices too or only with the car?

Please test these if you haven't already and let us know how it goes. With that info, we'd be happy to investigate further.

Keep us posted.

[Coastiehockeyref]

I was telling my wife about this thread, and she mentioned that she has the same issue. We both have iPhone 12. She connects to her car (Subaru Forester) via USB (using Apple CarPlay). I connect via Bluetooth in my Ford F-150 (no Apple CarPlay).

[Ivelina]

Thanks for the response, @Coastiehockeyref!

Could you give it a test with disconnecting the car from your Bluetooth devices and then re-connecting it again? Go to the Settings on your phone > Bluetooth > select the car > Forget this device.

It'd be very helpful if you could let us know if you experience the same issue on another device you've connected via Bluetooth.

On another note, because you mentioned that your wife is also reporting the same behavior and you've got the same model phones, there's some things we recommend checking:

• Make sure you're using the newest iOS version, as well as Spotify app version.
• Test with a different internet connection if you're using the same mobile provider for example.

Should there be no change, feel free to send us the iOS and Spotify versions that you and your wife are using on your iPhones.

Appreciate the cooperation and we'll be on the lookout 🙂

[Coastiehockeyref]

Nope. Didn’t work. 

[Coastiehockeyref]

Forgot to include software versions…

iOs 17.4.1 on iPhone 12

Spotify 8.9.32.586

[Eni]

Hey @Coastiehockeyref, 

Thanks for getting back to us. 

It looks like you're not running the latest version of the app. In this case, could you perform a clean reinstall of the app on your iPhone to see if that makes the difference?

If it doesn't, just to confirm, does this happen with other devices you use Bluetooth connection with? 

Also, could you give a different internet connection a go to see if the issue persists?

Keep us posted.

[Coastiehockeyref]

The clean install is what was suggested at the beginning of this thread. I don’t connect via Bluetooth on any other vehicle. My wife has CarPlay, so I use that but that is not that often. She has mentioned that she has the same issue when she plugs her phone in. I presume she is running the same software as I am, but I haven’t looked to see if she needed to update her phone or app.

[Maria]

Hey @Coastiehockeyref,

We've forwarded this to the right team, but we're not able to give you a timeline for when this is going to be fixed.

In the meantime, we recommend keeping the app up-to-date.

Cheers!