Spotify doesn’t play on Bose SoundTouch anymore

[Shaderlees]

Plan
Premium

Country

USA

Device

(iPhone 11, iPad Air)

Operating System

(iOS latest update.)

My Question or Issue

I have a Bose SoundTouch which I can control from my iPhone or iPad using its SoundTouch app. I’ve never had an issue until a few days ago. Whenever I select a song, it just stays on the blue screen and nothing happens. No sounds, no information of the song or artist. Just blue. It’s the only music service that doesn’t work and Bose customer service says it’s 100% a Spotify issue. I’ve done most of the obvious troubleshooting so far (reset, sign out/in, reinstall, etc...). Does anyone have any suggestions? Thank you in advance!

[Martins1815]

This also happened to me this past weekend. Soundtouch/Bose tried to problem solve and it is definitely not that system. It has to do with spotify. Looking for answers  too!

[Rutg]

Same problem.

OnePlus 6
Premium plan

[stepper2020]

Same here tried resetting everything including WiFi and it’s not working

[Lenskie]

Same here.. In the SoundTouch app.. when I try to play Spotify. It keeps saying..
We can't access you music service account right now. Try entering your username and password again (6157)

If found solution.. Pls help.. Ty

[gerardbtmoore]

I've had the exactly the same problem with my SoundTouch 20 and it doesn't appear with Spotify Connect in the Spotify app either. Very strange and frustrating, given that my SoundTouch 10 is working fine with Spotify connect...

[Veemaxt]

I recently created a thread with exactly the same problem, soundtouch has dissapeared from the connect list. Now I read you have a 10 and a 20, the 20 is missing but the 10 is still there? Interesting, as my problem concerns the 2 soundtouch 10's I have. Am considering removing them from my WLAN/WIFI and reintroducing hem to the network. This is a recent problem, about a week ago i noticed they were missing. 

Have you tried anything to fix this yet?

[Veemaxt]

Sorted. I just had to unplug my bose speakers from the main electrics. Once rebooted they were in the list. I am sure my router is messing about and doing something to mess up the wifi settings.

[user-removed]

I have the same problem!

[Muhlyssa]

Same. I've reconnected Spotify to my Bose, thinking I just needed to login again. No go. Same blue screen of silence everyone else is reporting.

My guess is this has nothing to do with Spotify and everything to do with Bose. I've had my soundtouch for seven years now and it's been a source of endless problems. I've even named my device "Soundtouch Blows"

[DavidHallett]

Ditto. Spotify mustve **bleep** up. Time they fixed it.

[Peter]

Hey folks,

Thanks for reaching out to us about this.

For users who are experiencing this issue and have access to other streaming services, could you confirm that this is only happening for you on Spotify?

If so, can you also confirm that you've tried the following:

• logging into a different account
• using Connect from a different device
• connecting to a different network?

If none of the above steps work, let us know and we'll see what we can suggest next.

Thanks - keep us posted!

[jazz_n1]

I had the same problem! The SoundTouch appeared in the "Connect to a device" list successfully for around 3 or 4 years, without fail. In fact the SoundTouch was the device that was always available when other devices like my Rocki play (so unreliable) or OnePlus6 (excessive power saver) were flakey as.

Then one day, my faithful SoundTouch speakers just stopped appearing. Disaster! With no notice, no error. I only knew it had dropped because all of a sudden Spotify was showing no devices on the list and instead offering me patronising 1-2-3 guides on how to connect a speaker! SERIOUSLY! I had to listen to music on my laptop speakers for almost half an hour!!!!!

I tried everything. Installing latest firmware. Reconnecting the Spotify account. Restarting my mac book and phone. Even rebooted my router. Nothing fixed it. Then, in a fit of frustration, I did a cold restart on speaker. Ripped the cord out the mains. Let it reboot. And low and behold, the old faithful speakers re-appeared.

And again, after 45 minutes of tinny music and two Ecosia searches, all was again well in the world.

[Muhlyssa]

Glad to hear you got it solved!

Would you mind explaining a little bit more about how you did the "cold restart on the speaker"?  What do you mean by "Ripped the cord out the mains"

Thanks!

[Muhlyssa]

 I did a factory reset on my Bose Soundtouch and it did the trick.

https://www.bose.com/en_us/support/article/resetting-your-system-to-factory-defaults-st10.html

[Veemaxt]

By ripping the cord, he means simply pulling the electrical cable out of the back of the soundtouch, waiting a few seconds until all lights are out and plugging it back in. Alternatively you can pull the plug out of the wall socket, but not all of us had access to it.  Main thing is, leave it unplugged until all the lights go out. 

[Henrik]

My av130 gives the same problem with spotify. I can play the radio or my from my nas, but spotify won't work on this single speaker. Spotify works great on my 10ens and 20ies. 

When trying to use the worst app in history, Soundtouch just gives a bluescreen or says that it cant log into spotify right now.

♂️🤦‍♂️

[Suz4disney]

Spotify will not work through my Bose system anymore. Pandora works fine. I’m suspecting has nothing to do with those but with Spotify. Please fix the problem since I am paying a monthly premium due for Spotify!

[Lenskie]

It still didn't work for me

[mrhl247]

I removed the spotify account from the device, added it again and things were working again.