Spotify keeps pausing by itself, only while online

[zzoos]

Last night, my spotify randomly started pausing. It pauses every 30 seconds without fail, and it only pauses when I am connected to the internet. I have tried re-installing, logging out and in, disconnecting apps, etc, but it seems like nothing is working. It’s doing this on both my phone and my macbook.

Plan

Premium

Country

Canada

Device

iPhone 11, Macbook Air

Operating System

My Question or Issue

[Joan]

Hi there @zzoos,

Thanks for reaching out. Could you please provide us the following:

• Does this occur on the webplayer too? If you haven't tested this out, please do so.
• Did this start after a specific update to the apps and/or devices?
• Whenever it happens, do any other devices appear in the connect list?
• Does it happen with all content?
• Could you possible log in with a different account on your devices and check if the issue persists then?
• Screenshots or a video of the behaviour

With this information, we’d be happy to investigate.

Keep us posted.