Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • seaturtle22
  • Newbie
  • 17011 Views
  • 104 replies
  • 11 likes
  • Other
  • 17011 Views
  • 104 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21323 Views
  • 9 replies
  • 2 likes
  • Other
  • 21323 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify Connect Echo Studio Group Lags When Switching Songs

PremiumUS DeviceEcho Studio Pair I'm experiencing an issue where when using a paired group of 2 echo studios, or 2 echo studios + fire tv stick 4k, there's a delay for starting a song, a delay when I switch songs, and if I skip ahead in a song, or go...

  • Casual Listener
  • Premium US   Device Echo Studio Pair    I'm experiencing an issue where when using a paired group of 2 echo studios, or 2 echo studios + fire tv stick 4k, there's a delay for sta...
  • MihailY
  • Moderator
  • 290 Views
  • 1 replies
  • 0 likes
  • Connect
  • 290 Views
  • 1 replies
  • 0 likes

PSN spotify extremely low volume

DevicePS5 and also ps4 My Question or IssueEver since Spotify was put on PS5 natively maximum volume has gotten lower and lower and also seems the music was normalized too making it not as clear as the music can be. Since this new update 1.006.000 on...

  • Casual Listener
  • Device PS5 and also ps4   My Question or Issue Ever since Spotify was put on PS5 natively maximum volume has gotten lower and lower and also seems the music was normalized too making it not...
  • 393 Views
  • 0 replies
  • 1 likes
  • PlayStation
  • 393 Views
  • 0 replies
  • 1 likes

Como mandar convite pra minha filha no número novo dela ?

Não consigo enviar o convite, pois ela tinha Spotify no celular que lhe foi roubado, não encontro a opção na página inicial

  • Visitor
  • Não consigo enviar o convite, pois ela tinha Spotify no celular que lhe foi roubado, não encontro a opção na página inicial
  • Bittencourt
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changes to the "Next From: ..." queue not synced over spotify connect when not in shuffling context

PlanPremiumOperating SystemTested with android and linuxMy Question or IssueWhen playing something in its regular order (i.e. not shuffled), reordering or removing tracks in the "Next From: ..." queue (not the actual queue) isn't synced to other devi...

  • Casual Listener
  • Plan Premium Operating System Tested with android and linux My Question or Issue When playing something in its regular order (i.e. not shuffled), reordering or removing tracks in the "Next From:...
  • MihailY
  • Moderator
  • 347 Views
  • 3 replies
  • 0 likes
  • Connect
  • 347 Views
  • 3 replies
  • 0 likes

Superuser Contribution i got a duo invite, i typed the exact address and it says it doesn't match

i have tried it 10 times, my mom sent me the screenshot of the address she used and it will not work

  • Visitor
  • i have tried it 10 times, my mom sent me the screenshot of the address she used and it will not work
  • Lyubka
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't a specific song play completely on my spotify?

Every time I try playing the song SCAR by CHE, it always stops sound COMPLETELY at exactly 2:27. the song will show that it's continuing to play, BUT WITHOUT SOUND. It's been happening for months. Is there a way to fix this ?

  • Regular
  • Every time I try playing the song SCAR by CHE, it always stops sound COMPLETELY at exactly 2:27. the song will show that it's continuing to play, BUT WITHOUT SOUND. It's been happening for months. I...
  • MihailY
  • Moderator
  • 603 Views
  • 8 replies
  • 0 likes
  • 603 Views
  • 8 replies
  • 0 likes

I cannot get Spotify on my Pioneer DMH-1500NEX

I need some help. The Spotify app says there is nothing to connect. The only way I can listen is through Bluetooth and I have Spotify on the radio

  • Visitor
  • I need some help. The Spotify app says there is nothing to connect. The only way I can listen is through Bluetooth and I have Spotify on the radio
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Silent on PS5

PlanPremiumCountryUSADevicePS5 Without warning, Spotify stopped working on my PS5. The app still functions and seems to be playing music, but it's silent. When the Spotify app is playing music, all menu sounds are also muted. When I stop Spotify, the...

  • Casual Listener
  •   Plan Premium Country USA Device PS5   Without warning, Spotify stopped working on my PS5. The app still functions and seems to be playing music, but it's silent. When the Spotify ...
  • killson13
  • Newbie
  • 9754 Views
  • 6 replies
  • 0 likes
  • PlayStation
  • 9754 Views
  • 6 replies
  • 0 likes

Superuser Contribution I made another account with the email I want to use. I deleted that account

I'm switching emails on my Spotify account. I had an account with the email I want to change to and deleted that account. I am still getting a notification saying the email is taken

  • Visitor
  • I'm switching emails on my Spotify account. I had an account with the email I want to change to and deleted that account. I am still getting a notification saying the email is taken
  • Dian
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Different autoplay settings do not work anymore

PlanPremium DevicePCOperating SystemWindows 10, Ubuntu 22.04 My Question or IssueI always had different autoplay configurations on both computers. On Windows, Spotify should autoplay. On Ubuntu, it should not: WindowsUbuntu(Why do they even look diff...

spo-win.png spo-ubu.png
  • Casual Listener
  • Plan Premium   Device PC Operating System Windows 10, Ubuntu 22.04   My Question or Issue I always had different autoplay configurations on both computers. On Windows, Spotify shou...
  • halloei
  • Casual Listener
  • 228 Views
  • 2 replies
  • 0 likes
  • Other
  • 228 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to add artist to record label team as artist

I swear we've checked every resource on the internet and cant figure out how to add an artist to a record label team as an Artist, not A&R or digital, or marketer etc... I'm not sure why this is hidden so well, but would appreciate a response

  • Regular
  • I swear we've checked every resource on the internet and cant figure out how to add an artist to a record label team as an Artist, not A&R or digital, or marketer etc... I'm not sure why this i...
  • capnchrisinc
  • Newbie
  • 1023 Views
  • 2 replies
  • 0 likes
  • 1023 Views
  • 2 replies
  • 0 likes

Corrupted song: Pokemon - Battle Frontier

The song "Battle Frontier" in the album Pokemon X - Ten Years of Pokemon (Spotify URI: spotify:track:77aXxfz34fGbXKpoN1y0Il) is corrupted at 0:13-0:17. Please fix it, thanks!

  • Regular
  • The song "Battle Frontier" in the album Pokemon X - Ten Years of Pokemon (Spotify URI: spotify:track:77aXxfz34fGbXKpoN1y0Il) is corrupted at 0:13-0:17. Please fix it, thanks!
  • FittBoy
  • Casual Listener
  • 453 Views
  • 1 replies
  • 0 likes
  • music
  • 453 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I get the code for the Evanescence pre-sale in Argentina?

Sopity gives a code for the pre-sale of the Evanescence concert in Argentina but I don't know where to find it.

  • Visitor
  • Sopity gives a code for the pre-sale of the Evanescence concert in Argentina but I don't know where to find it.
  • Kiril
  • Moderator
  • 250 Views
  • 1 replies
  • 1 likes
  • 250 Views
  • 1 replies
  • 1 likes

Superuser Contribution I turned on Allow Explicit Content, but why can't I hear swearing in songs?

The missing parts were annoying, so I set the Allow Explicit Content toggle on, but for some reason, the swearing is still inaudible and I can't listen to certain songs. How come?

  • Visitor
  • The missing parts were annoying, so I set the Allow Explicit Content toggle on, but for some reason, the swearing is still inaudible and I can't listen to certain songs. How come?
  • Joan
  • Moderator
  • 665 Views
  • 1 replies
  • 0 likes
  • 665 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fire TV not properly working

Hello guys,I use Spotify on my Fire TV Stick Lite.When I open Spotify, there only appears a black rectangle where usually the spotify logo appears. After that, it gets stuck there.When I try to start a song with spotify connect, it plays it for like ...

  • Casual Listener
  • Hello guys, I use Spotify on my Fire TV Stick Lite. When I open Spotify, there only appears a black rectangle where usually the spotify logo appears. After that, it gets stuck there. When I try t...
  • OscarDC
  • Moderator
  • 599 Views
  • 3 replies
  • 0 likes
  • 599 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Connect is not working on my home network

Starting about 1-2 weeks ago I could no longer stream music to any of the Spotify Connect endpoints on my home network. My devices include a Windows 10 PC, Android phone, Anthem AV receiver (supports both Connect and Chromecast), and a Raspberry Pi r...

  • Casual Listener
  • Starting about 1-2 weeks ago I could no longer stream music to any of the Spotify Connect endpoints on my home network. My devices include a Windows 10 PC, Android phone, Anthem AV receiver (supports...
  • Kiril
  • Moderator
  • 3890 Views
  • 3 replies
  • 0 likes
  • 3890 Views
  • 3 replies
  • 0 likes

Superuser Contribution Video podcasts not playing video

Video not playing on Android, browser(chrome) and MacOS desktop app.I saw a hint on Android that it wasn't playing because of data saver mode. However I'm hooked up to wifi across all devices. I checked my settings, and the data saver for video isn't...

  • Casual Listener
  • Video not playing on Android, browser(chrome) and MacOS desktop app. I saw a hint on Android that it wasn't playing because of data saver mode. However I'm hooked up to wifi across all devices. I ...
  • Alex
  • Spotify Legend
  • 4438 Views
  • 26 replies
  • 2 likes
  • 4438 Views
  • 26 replies
  • 2 likes