Spotify on LG WebOS

[nunofduarte]

Plan

Premium

Country

Portugal

Device

LG OLED55C26LD

Operating System

WebOS 7.3.1-39

My Question or Issue

I have unstable play. Every time I'm listening to music it stops every few seconds/minutes (randomly) for a few seconds. Like if my Internet connection was slow. The thing is it isn't the case. This only happens with Spotify - every other app works seamlessly on the TV. 

The TV is connected through cable, so there are no WiFi issues. 

This problems have been going on for quite a long time (months).

I've tried logging out of my account on the TV app, uninstalling and reinstalling the app on the TV, updating the TV's OS. Nothing seems to work.

Does anybody have a similar issue? 

[Eni]

Hey there @nunofduarte, 

Thanks for getting in touch about this here in the Community. 

Great troubleshooting so far! 

Would you mind unplugging your router and TV for a couple of minutes and then plugging them back to see if it makes the difference?

On another note, we understand that Spotify is the only app with this behavior, but could you give a different internet connection a go to see if the issue persists? You can try creating a hotspot on your phone and using that. 

We'll be on the lookout for your reply. 

[nunofduarte]

Hi @Eni,

I'm sorry for not replying for so long, but I haven't had the time to test your suggestions until now. 

I did disconnect and reconnect the cable to no (different) results. 

What had a different result was the hotspot on my phone. Spotify worked seamlessly. 

What does this mean, then? 

Spotify works perfectly on my phone when I'm using my home's wifi. The same with the phone's 5g or 4g.

Do I have to tweak my home network in order to listen to Spotify on my TV?

Thank you for your time! 

[Alex]

Hi there @nunofduarte,

Thanks for the post.

Yes, since the TV works better with the mobile connection, it's very likely that the issue is caused by your home connection.

What you can do is try switching between 2.4 Ghz and 5 Ghz frequencies and see what that does for your connection. You can see how to do this online if you google your router model. Alternatively, you can call your network provider, and they should be able to help troubleshoot the connection issue.

Something else you can try is to move the router closer to the TV, as distance might also cause similar issues.

Keep us posted on how you get on.