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Hey folks,
Thank you for your messages.
Great troubleshooting so far! To continue investigating this, since this type of issue could be related to the network connection, would you mind using a different Wi-Fi network to see if it makes any difference? If you don't have another one available, you can use your mobile data hotspot to test it.
If the issue doesn't happen with a different network, we'd recommend changing the DNS settings of your router to 8.8.8.8. To do so, you can:
Hope this helps. Let us know how it goes.
Thanks for the reply! I have made sure browser is up to date, tried incognito, cleared cache, disabled antivirus and added exception for antivirus/firewall, not sure what the supplement site was for though. We installed the desktop app but to login, it takes you to the website and it isn't working.
Hey folks,
Thank you for your messages.
Great troubleshooting so far! To continue investigating this, since this type of issue could be related to the network connection, would you mind using a different Wi-Fi network to see if it makes any difference? If you don't have another one available, you can use your mobile data hotspot to test it.
If the issue doesn't happen with a different network, we'd recommend changing the DNS settings of your router to 8.8.8.8. To do so, you can:
Hope this helps. Let us know how it goes.
I was having the same issue for the last few days. I did all of the things you tried as well with no luck. I checked the Spotify website again this morning and it worked. I'm guessing they fixed whatever bug was causing it.
thanks for responding. I found the issue was with the dns in my tplink router. I changed that to 8.8.4.4 and it works. glad to hear it is up and running for you as well!
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