Trying to access the web player just says 429 too many requests

[caglejk]

I use the webplayer at work because we can't download the desktop app. I've been using the web player for a few months now. All of a sudden today when I try to go to the webplayer via firefox a get a white screen with the words 429 too many requests. I've have already cleared all my cache and cookie.

[caglejk]

Hey folks,

Thanks for the replies. 

While we are aware of some issues like this on non-work networks, when it comes to work environments we cannot guarantee functionality, as that is strongly dependent on the local setup, restrictions, filters, etc. We have seen on some occasions that flushing DNS settings seems to help, so you're welcome to try that.

In the meantime, we will continue to monitor this and let you know when we have news on the topic. Be advised however that we cannot say for certain at the moment when or if this is going to get addressed for work networks.

Cheers!

[ManoharOfficial]

I too have been getting the same error, no matter If I clicked on a bookmarked playlist, or even through google search, just says 429

[Joan]

Hi there @caglejk, @ManoharOfficial,

Thanks for reaching out. Does this happen outside of a company networks across any connection as well? If it's only on the company network that this doesn't work, then it's most likely due to the restrictions that are present there, as these are known to disrupt Spotify's ability to synchronize properly. Consider troubleshooting this with your IT department so they can help allow Spotify the access it needs.

Hope this helps.

[bruce_b]

This is happening to me as well.  I've used the embed players to create a landing page for the podcasts produced at our company, and though it had worked flawlessly before, but starting a few days ago it now errors out with every embed player displaying the "429 Too Many Requests" message.  This happens both on and off company network. 

https://microsoft.com/podcasts/

Do we know what might have changed recently and whether there is a fix in play for it?  

[Vasil]

Hey @bruce_b,

Welcome to the thread!
The errors may be occurring due to the number of podcasts that need to load.
What I'd advise in this situation (as all podcasts load well for us) is to remove the cache & cookies of your browser. After this the error message should stop appearing and all should be well again 🙂 

In any case - keep us posted on how things go!
Many thanks 🙌🏼

[NeeshaN]

This has suddenly started happening to me as well since a few days when I login on the computer. I even tried a browser I don't often use and it is still happening. I'm not on any company network and it is rather a problem because I often have to share music when I'm doing zoom sessions. I hope that there is something being worked out.

[Eni]

Hey @NeeshaN, 

Thanks for getting in touch about this. 

Could you check if the same happens if you try from an incognito window? Also, does the same happen from a different browser?

On another note, could you send us a screenshot of the error message you're getting so we can take a closer look? You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.

We'll be on the lookout.

[nomis6432]

Hey, I'm experiencing the exact same issue. The native app works fine but accessing the browser version returns 429. This is really annoying because this way I can't access my profile settings (since when you click on profile, it redirects to the website).

[Susan_GP]

Hi there @nomis6432,

Thanks for your reply in this thread.

First up, did you check if you get the same error message from an incognito tab and a different browser like @Eni suggested? Additionally, do you get the same error when going directly to your Account Overview page? Or is it only when accessing the Web Player? 

Keep us posted!

[SlaveZero]

Same issue here and same with a lot of co workers, already tried clearing cache, incognito, another browser, inside and outside company network and the interesting thing is, there are some coworkers that the website work as intended.

[n2theb-1337]

We are having the same issues as described by SlaveZero. My coworkers and I having the same problems. The account page is working for me, but the webplayer shows always the 429 error page.

[InfoTracer]

I am also having the 429 error at the office. I am using https://open.spotify.com/.

[KevinKefje]

I've been experiencing this issue as well. Due to company policy we currently can't install the native app, so we have to use the web version. It worked without problems for a long time, but since yesterday a bunch of people have started getting 429 errors. Tried clearing cache and cookies, and opening in an incognito. But neither worked, and still ended up returning the 429 page.

Addition: I'm experiencing this problem on chrome, so it's not just on firefox.

[savannadenega]

When I access https://open.spotify.com/ through any browser I get the error "429 Too Many Requests".

Country

Brazil

Device/Operating System

Any browser (Chrome, Edge, etc.) over Windows 11

[Andy2306]

same happen to me. Failure occurs on my web browser since today.

I tried incognito mode, clear cache and cookies, used microsoft edge and chrome but it still there 

[n2theb-1337]

After 24 hours, the application works in our web browser. Is this a temporary 24-hour blockade? Or has there been an update pushed?

[AlejaR]

Hey folks,

Thanks for your replies here and for the info shared.

We really appreciate the time you took to let us know about this behavior. For those of you who are using private networks (such as the ones used by your companies): as mentioned by @Joan above, those may have restrictions that can block the proper synchronization of the app. 

This behavior can come directly from your network provider's settings and, unfortunately, we can't influence that. Consider asking for further insights from your IT departments, so they can help allow Spotify the access it needs.

For those of you who are using other types of connection, we'd recommend trying a different browser for the ones you've been using so far. Would you mind sending us the browsers in which you noticed this issue?

If that doesn't do the trick, just to confirm, does this happen if you change the internet connection you're using? Is this happening over WiFi? Ethernet? Both? If possible, you can create a hotspot on your phone and connect your computer to it, to see if you notice any difference. Give it a try and let us know if changing the connection makes any difference.

We'll be on the lookout!

[ronfingers]

None of those options have worked. I moved from my Office network, to my home network to my hotspot. Used incognito mode and different browsers. Cleared data, everything. I even raised a ticket with my employer IT dept because both my browsers have settings that are "managed by" by company. They said there was nothing they could do either.

It sucks 

[OscarDC]

Hey @ronfingers,

Thank you for reaching out to the Community and welcome.

To continue investigating this issue, would you mind confirming if you have any active VPN? If so, turn it off and try again to see if it makes any difference. 

Also, if the PC you're using is from work, could you check on a personal PC to see if the error persists?

We'll be on the lookout.

[greycoral]

I am also having same issue.