Very Bad Soundquality

[ToroRojo]

Dear Support, dear Community,

since a long while I have a problem with the soundquality of my spotify music. If I start streaming music ("radio") I have a very bad sound quality. There is something like a ratched in the background. I can't hear the music even 10 mins until I have to stop it and change to music which is not from spotify.

It doesn't matter if i am streaming it over my phillips tv using the tv speakers or my 5.1. surround system or if i am playing it with my ue boom portable speaker the quality is always horrible.

I already checked all settings, my quality is set to "extreme quality" and my internet at home is very well so it cant be a problem with the bandwidth.

I really need help, otherwise i doesnt see a future for my premium account.

Thank you very much for your assitance.

Kind regards,

Andreas

[MaryS]

Hi there!

Thanks for your post.

That doesnt sound good.

Is this happening on a particular song/album/station? Can you post the URI and I'll take a closer look for you.

Also, can i ask if you have gapless playback on if using mobile? Please can ask you to turn it off and see if this helps?

Keep me posted.