Web Player - Pause During Playback and Skipping to Next Track

[WithoutPurpose]

Hi Spotify Community,

I am a Spotify Premium member using the Web Player with Chrome Version 47.0.2526.111 m (Incognito Mode).

During playback the track will often "pause" for several seconds mostly it will resume from the same point of the track however occasionally it will skip to the next track in the queue. The frequency appears to be random in that sometimes I can go for a few hours without issue and sometimes it will occur every track making the player almost unusable. It does not appear to be repeatable nor related to any specific track.

Using the Chrome console viewer I can see the following warning event being generated approximately once for each track when the error occurs however the playback can sometimes pause multiple times during a track.

[FB] error                    spotify.web.client.js:415

the link resolves as

https://play.spotify.edgekey.net/client/571db5c/js/spotify.web.client.js   

[Steph_B]

Hey there!

No worries, we'll help sort this out.

If you log in to the app from a different device, does the same happen?

It's worth a shot resetting your network router.

Let us know how it goes.

[user-removed]

I have the same kind of problem and I'm sick that Spotify doesn't give a **bleep** !!!!

https://community.spotify.com/t5/Help-Desktop-Linux-Windows-Web/Spotify-don-t-care-of-their-users-We...

[Steph_B]

Hey there.

Have you already tried clearing your browser's cache/cookies?

Is this happening on a home or work network?

[user-removed]

Please read the thread I linked. There is already everything, even a "log" from google chrome.
https://community.spotify.com/t5/Help-Desktop-Linux-Windows-Web/Spotify-don-t-care-of-their-users-We...

[Steph_B]

No worries, we've taken a look at the thread and would like to confirm the type of network this is happening on.

The more info we gather, the better feedback we'll be able to pass on to the team.

Thank you for your patience.

[user-removed]

I have a Cable Internet access (Coaxial - Fiber To The Last Amplifier) Down 100M / Up 5M. My connexion seems to works perfectly with all other services (Deezer, Youtube, ...). I'm connected in ethernet to the router.

Thank you for taking care of my problem. That said it don't have to take a month for someone from Spotify to start looking at it.

[user-removed]

I forgot to mention it's a home connexion.

[Steph_B]

Thanks for reporting. We'll pass this along to our team.

Let us know if anything changes or if there's any other info you'd like to add.

In the meantime, we'd recommend using the desktop app.

Keep us posted!

[user-removed]

Still happening but it seems now that it happen later, after few minutes or hours.