Windows - both desktop and web player can't play any songs

[sunhawk]

Just today I've been having a problem getting tracks to play.  If I use the desktop software, it says "Can't Play Track" and continuously keeps jumping to the next track, on the web player the song just doesn't play and the little green bar bit stays at the start. You guys having a server issue for the music?

[MauriceMV]

Hey @sunhawk, Welcome to the community!

Are you using the Facebook login feature?

[sunhawk]

Hello @MauriceMV, I am not using Facebook to log in.

[MauriceMV]

Can you try to use the 'log out everwhere' feature which is listed here and than reinstall the client?

[sunhawk]

Is there an English version of that page? I could Google Translate it but I prefer to not guess which is the correct button.

[MauriceMV]

Here is one in english (UK). 

[sunhawk]

oh it was /uk/ not /en/ I guessed wrong lol

OK signed out everywhere, reinstalled the program and I'm still having the same issue.

[MauriceMV]

Have you been a premium user?

[sunhawk]

Nope, never.

[MauriceMV]

Can you let me know what version of Spotify that you are running so I can escalate this issue to the mods?

[sunhawk]

The new install says 1.0.16.104.g3b776c9e

Thanks for passing this on to someone higher up 🙂

[sunhawk]

Left the program off overnight and reopened it just now, tried fiddling with some Preferences, turning them on and off to see if that helped, so far the issue persists.

[sunhawk · Accepted solution]

Had a "duh" moment and restarted my computer, now the player works fine again lol

Let's see if it stays that way!