Xbox playback stutters

[Terrawave]

Plan

Premium

Country

USA

Device

Xbox Series X

My Question or Issue

I've been using Spotify on my Xbox Series X for a year now, and it always stutters exactly once for almost a second near the last half a minute of every song. I've tried reinstalling it, but it doesn't change. I'm connected directly to my router through ethernet. Playback is normal on my PCs, phones, and devices besides the Xbox.

Any suggestions on how to remove the stutter on my Xbox?

[Prague]

Hey Terrawave, a possible cause of the stuttering issue with Spotify on your Xbox Series X could be related to the crossfade feature. Crossfade is a feature in Spotify that allows songs to overlap slightly, so there is no pause or silence between them.

If the crossfade setting is turned on and set to a longer duration, it may cause a stuttering effect near the end of the song as it transitions to the next track. To disable crossfade, follow these steps:

1. Open the Spotify app on your Xbox Series X.
2. Go to "Settings" by selecting the gear icon in the top right corner of the screen.
3. Scroll down to "Playback" and select it.
4. Find the "Crossfade" option and make sure it is turned off, or set to a very short duration (e.g., 1 or 2 seconds).
5. Save your changes and exit the settings menu.

Disabling crossfade or setting it to a shorter duration may resolve the stuttering issue you are experiencing near the end of each song.

Otherwise here are several steps you can take to troubleshoot the stuttering issue with Spotify on your Xbox Series X:

1. Check for updates: Make sure that both your Xbox and the Spotify app are up to date. This can often resolve performance issues and bugs.

2. Clear cache: Clear the cache of the Spotify app on your Xbox by going to "My Games & Apps" > "Apps" > "Spotify" > "More options" > "Clear local saved data". This can sometimes improve performance.

3. Check your internet connection: Ensure that your internet connection is stable and fast enough to stream music. You can run a speed test to check your internet speed and latency.

4. Try a wired connection: If you are currently using a wireless connection, try switching to a wired connection to see if this improves performance. This can reduce latency and improve stability.

5. Check for network congestion: If you are experiencing stuttering during peak usage times, it is possible that your network is congested. Try using Spotify during off-peak hours to see if this improves performance.

Highest regards from the west coast,

-Prague the Dog

[Terrawave]

Sorry Prague, your suggestions didn't fix my problem, but thank you very much for trying to help me! One peculiar thing about your instructions, my Xbox Spotify settings do not include any options except for showing "About" info. Also, they are located through the gear icon on the left side of the home Spotify window. However, I am able to access all the settings through my PC or phone. Crossfade was not activated in those settings. I don't know if Spotify settings are shared across devices.

I called Microsoft Xbox support to see if they could help. After both reinstalling Spotify and resetting the system, the issue is still not resolved. So the support staff recommended I talk with Spotify.

The sound will cut out at exactly 20 seconds to the end of every song in Spotify for about 1 second. This only happens on my Xbox Series X. My phones and PC computers all work with no issue. If anybody has any other ideas, please let me know.

[Prague]

That’s too bad nothing worked, To contact Spotify support directly, you can follow these steps:

1. Visit the Spotify support page: Go to https://support.spotify.com/ in your web browser.

2. Select your issue: Scroll down and select the issue that best describes your problem. Spotify will provide some troubleshooting steps to try, which may solve your issue.

3. Click "Get Help": If the troubleshooting steps don't work, click the "Get Help" button at the bottom of the page.

4. Log in to your account: If you're not already logged in, you'll be prompted to do so.

5. Choose how you want to contact Spotify: You'll be given several options for contacting Spotify support. These may include email, chat, or Twitter. Choose the option that's most convenient for you.

6. Follow the prompts: Once you've chosen your preferred method of contact, follow the prompts to explain your issue and get in touch with a Spotify support representative.

Note that Spotify's support options may vary depending on your location and account status, and some support options may not be available in certain situations.

Best,

-Prague the Dog

[Terrawave]

2nd update: I chatted with Spotify support and we tried logging in to a different account that they confirmed has worked on Xbox, and that didn't work. We tried a podcast and it didn't stutter at the usual 20 second mark. I tried again later and it did stutter at closer to a minute to the end. So I know it is not a Spotify settings issue, and it happens with both songs and podcasts. Spotify support suggested talking with Microsoft. I can try that again, but I don't have time now.

[Prague]

Oh my goodness they’ve got you back and forth! 
Thank you for updating me, this live info helps me help others 🙂

See ya when you get the time,

-Prague the Dog

[1254767468]

My Question or Issue

Everytime the song is near the end it has been cutting out for a second

Please help me as it is so annoying

It only does is on the xbox 1 s

[CinDeLite4]

Everytime the end of the track is coming the xbox 1 s cuts out

Why is this happening?

Please help

[AlejaR]

Hey @1254767468,

Thanks for posting in the Community and welcome.

In this case, we'd recommend that you reinstall the Spotify app on your Xbox. By doing that, the app can be kept up-to-date, and you can make sure the cache is not causing this inconvenience. You can read more about Spotify on Xbox in this article.

If the above doesn't do the trick, we'd recommend checking if your Xbox is up-to-date. If not, try updating its system. You can check for updates by following this Microsoft Xbox guide.

Keep us in the loop!

[Jcolliu]

I’m having this exact same issue. It happens toward the end of the song, right about 20 seconds before next track. I only started noticing this happening within the last week. I reinstalled the app, my Xbox is up to date. 

[Jcolliu]

Same exact issue here. Have tried all recommended fixes, nothing has worked. Can someone please help? 

[Dian]

Hey @Jcolliu,

Thanks for posting in the Community.

Could you share the Spotify app version on your Xbox? Does the same issue happen with a different account? Do you have Crossfade or Autoplay on?

Keep us posted on the results.

Cheers!

[MihailY]

Hey @Jcolliu,

Thanks for reaching out.

Can you please share your device's OS version and Spotify version?

@Terrawave, are you still experiencing this? Have you had any success reaching out to Microsoft Support?

Cheers,

[Jcolliu]

App version is 2.26.35.70.

I only have one account so unable to test other accounts at the moment.

There doesn’t appear to be any option to turn on or off crossfade or auto play on the Xbox app. 

[Jcolliu]

App version is 2.26.35.70. 

Xbox OS is 10.0.25398.2266

[Vasil]

Hey @Jcolliu,

This could be a long shot but since the desktop app has the most influence over the functionality of the other apps, could you try tinkering with the crossfade setting on desktop and let us know if it affects playback on the Xbox in any way?

Many thanks! 🙂 
Keeping my fingers crossed 🤞🏼

[Jcolliu]

Crossplay was not enabled. Auto play was, switching off had no effect.

[Justin777]

Mine does the exact same thing as theirs. This is the only post I've found that is the same issue. Xbox Series X and exactly 15 or 20 seconds before the end of a song or every other song it pauses/skips for like 1 second before continuing to play the song. Basically it just interrupts the song for a second and its quite annoying.

Added a short clip to show the skip. Due to file size limitations you may need to listen a few times. But the song skips right at 3:25 and resumes at 3:26.

[Elena]

Hi @Jcolliu,

Thanks for keeping us in the loop!

Could you try signing out and then back in again to the Spotify app on your Xbox? As odd as this may sound, completing this action will resync the account info.

Should the issue persist, can you send us a video that shows how things look like from your end? If the files are too large to attach in the Community, you can either send them to us via Google Drive or as unlisted YouTube videos.

Cheers!

[Jcolliu]

Justin777 posted a video that is the exact behavior I’m experiencing on this thread 

https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Xbox-playback-stutters/m-p/5656395#M104...