all my music is gone after logging out then back in

[user-removed]

Got 30 day trial a week ago/got a bunch of music in my phone now and happen to log out and when I logged back in everything is gone and keeps telling me I got to get premium or get Spotify to use it....? Wtf its like I never used it before I'm pissed....what now ?

[Nico · Accepted solution]

Hey @user-removed! Welcome to the Spotify Community. ^^

What happened: You most likely logged into an additional account you didn’t know you have. Don’t worry; unless you’ve applied a payment method to it at some point, this account is not costing you anything.

What to do: To get to the account you’re used to, log out of the “empty” account and log in again but, this time, use just your Spotify username, not your email address.

Let us know if that helps, thanks! ^^

Peace 

[Emmanuel23]

The Problem is is that I dont Remember my username as I never changed it, and you know Spotify they give you on of those ungeneric Names that are super long, instead of asking you want you wanted you name to be.

[Susan_GP]

Hi @Emmanuel23,

Thanks for your reply in this thread.

If you logged into your account and can't find your playlists and saved music, it's probably because you accidentally signed into another account. Check out this article and follow the step there. They'll help you locate the correct account.

In regard to the username; your username is designed to identify you on Spotify, so you can’t change it, but you don’t need it to log in. Instead, use your email address and password or log in with the method you used to sign up (ex. Facebook, Apple, or your phone number).

Cheers!