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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7180 Views
  • 49 replies
  • 6 likes
  • Other
  • 7180 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19142 Views
  • 9 replies
  • 2 likes
  • Other
  • 19142 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution Add "Recommended songs for you" to Playlist

I recently searched for a song on Spotify and listened to it. From this song, Spotify started playing a "Recommended songs for you" queue of songs. Is there a way to add all of the songs from this queue to a playlist that I create? I do not want to h...

  • Casual Listener
  • I recently searched for a song on Spotify and listened to it. From this song, Spotify started playing a "Recommended songs for you" queue of songs. Is there a way to add all of the songs from this qu...
  • MihailY
  • Moderator
  • 2101 Views
  • 3 replies
  • 0 likes
  • Other
  • 2101 Views
  • 3 replies
  • 0 likes

Can’t like songs or playlists

PlanPremiumCountryAustralia DeviceiPhone 14Operating SystemiOS 10My Question or IssueI can’t like any songs or playlists I opened my Spotify app, (I have premium) and I realised the green heart has disappeared next to all of the songs I have liked. I...

  • Visitor
  • Plan Premium Country Australia   Device iPhone 14 Operating System iOS 10 My Question or Issue I can’t like any songs or playlists    I opened my Spotify app, (I have premi...
  • RupertPicante
  • Newbie
  • 1515 Views
  • 2 replies
  • 0 likes
  • music
  • 1515 Views
  • 2 replies
  • 0 likes

Superuser Contribution Re: Starting playback on Chromecast from Google Assistant doesn't work

I have a similar problem: Starting playback from my Google Assistant via Chromecast to my Onkyo TX-NR6100 suddenly stopped working around 2-3 weeks ago. It used to work fine before. I did not change anything in the setup inbetween.Reboot of all invol...

  • Casual Listener
  • I have a similar problem: Starting playback from my Google Assistant via Chromecast to my Onkyo TX-NR6100 suddenly stopped working around 2-3 weeks ago. It used to work fine before. I did not change ...
  • Lyubka
  • Moderator
  • 290 Views
  • 5 replies
  • 0 likes
  • 290 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Canvas

PlanPremiumCountryUSADeviceiPhone 13 pro maxOperating SystemiOS My Question or IssueI've been trying to access Canvas for the longest from my account. At first it seemed like something only accessible to certain users due to beta testing but it's bee...

  • Newbie
  • Plan Premium Country USA Device iPhone 13 pro max Operating System iOS   My Question or Issue I've been trying to access Canvas for the longest from my account. At first it seemed like...
  • Pheelaphat
  • Newbie
  • 16017 Views
  • 24 replies
  • 1 likes
  • music
  • 16017 Views
  • 24 replies
  • 1 likes

Superuser Contribution Spotify for Tesla doesn’t show Loved songs in an artist

Spotify for Tesla doesn’t show Loved songs in an artist. Steps to Reproduce:1. Open an artist with Loved songs.2. Play Loved songs. Results:Impossible. The Loved songs are not shown in the artist. Notes:This works correctly in Spotify for macOS.

  • Roadie
  • Spotify for Tesla doesn’t show Loved songs in an artist.   Steps to Reproduce: 1. Open an artist with Loved songs. 2. Play Loved songs.   Results: Impossible. The Loved songs are not...
  • Dmitrу
  • Roadie
  • 192 Views
  • 2 replies
  • 0 likes
  • 192 Views
  • 2 replies
  • 0 likes

Superuser Contribution Section "new releases (singles and album) artists you follow

I know there is a section for "release radar" but we need a section about "new releases artists we follow" about all the new singles and all the new album of the artists we follow. It's too to hard discover at the moment

  • Newbie
  • I know there is a section for "release radar" but we need a section about "new releases artists we follow" about all the new singles and all the new album of the artists we follow. It's too to hard d...
  • OscarDC
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution There is no response to the artist profile request

Hello, I applied for the rights to the artist's profile, at first I received replies by email asking me to contact the label to be added to the team, but I only released one track there and am no longer associated with the label, I wanted to link the...

  • Newbie
  • Hello, I applied for the rights to the artist's profile, at first I received replies by email asking me to contact the label to be added to the team, but I only released one track there and am no lon...
  • Vasil
  • Moderator
  • 197 Views
  • 1 replies
  • 0 likes
  • music
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to delete the shown recently played songs and under the good morning

In the app and on deskop all recently played songs are shown and also under the good morning catern. I want to delete the songs that are displayed there and much more, I don't want these lists at all. Having to click on private session all the time i...

  • Visitor
  • In the app and on deskop all recently played songs are shown and also under the good morning catern. I want to delete the songs that are displayed there and much more, I don't want these lists at all...
  • Lyubka
  • Moderator
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid podcast subscriptions not showing up in Your Episodes

PlanPremiumCountryAustraliaDeviceGoogle Pixel 4aOperating SystemAndroid latest My Question or IssueI listen to my podcasts by having some of them auto downloaded into Your Episodes. I then sort them into a personal podcasts playlist.The Economist Pod...

  • Regular
  •   Plan Premium Country Australia Device Google Pixel 4a Operating System Android latest   My Question or Issue I listen to my podcasts by having some of them auto downloaded into...
  • Lyubka
  • Moderator
  • 1060 Views
  • 8 replies
  • 0 likes
  • Other
  • 1060 Views
  • 8 replies
  • 0 likes

Superuser Contribution Video Playback for consoles [PS5]

PlanFree/PremiumCountryUnited Kingdom Device(Sony Playstation 5)Operating System(Orbis OS) My Question or IssueWhat is the updated issue or your true agenda for not making the video format available or accessible for console users. You guys spent mil...

  • Casual Listener
  • Plan Free/Premium Country United Kingdom   Device (Sony Playstation 5) Operating System (Orbis OS)   My Question or Issue What is the updated issue or your true agenda for not ma...
  • Yordan
  • Moderator
  • 11480 Views
  • 11 replies
  • 10 likes
  • PlayStation
  • 11480 Views
  • 11 replies
  • 10 likes

Solved!!Superuser Contribution Spotify no longer supports this version of chrome.

PlanFreeCountryUnited StatesDeviceChromebookOperating SystemChromeMy Question or IssueI can log in a browse normally, look at playlists, etx. But, whenever I try to play any song/playlist, I get an error pop saying I need to update my chrome, even th...

  • Casual Listener
  • Plan Free Country United States Device Chromebook Operating System Chrome My Question or Issue I can log in a browse normally, look at playlists, etx. But, whenever I try to play any song/pl...
  • berndmenz
  • Casual Listener
  • 22843 Views
  • 36 replies
  • 31 likes
  • music
  • 22843 Views
  • 36 replies
  • 31 likes

Matching lyrics to the songs

In almost every song the lyrics aren't matched right to the song or in general the song does not feature the lyrics. Just give me the job and I will do it.

  • Visitor
  • In almost every song the lyrics aren't matched right to the song or in general the song does not feature the lyrics. Just give me the job and I will do it.
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Superuser Contribution Como recuperar arquivos locais que estavam no Spotify de um antigo celular

Como recuperar arquivos locais que estavam armazenados no Spotify do outro celular que eu tinha ?Sendo que nesse celular novo não aparece mesmo eu habilitando os arquivos locais

  • Visitor
  • Como recuperar arquivos locais que estavam armazenados no Spotify do outro celular que eu tinha ? Sendo que nesse celular novo não aparece mesmo eu habilitando os arquivos locais
  • AlejaR
  • Moderator
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Does Spotify play natively on ChromeCast speaker?

PlanPremiumDeviceSamsung Galaxy A52sOperating SystemAndrois 13 My Question or IssueDoes Spotify play natively on a ChromeCast speaker, such as Harman Kardon Citation One III (similar to Spotify on a Sonos One)? In other words, is the Spotify app on m...

  • Newbie
  • Plan Premium Device Samsung Galaxy A52s Operating System Androis 13   My Question or Issue Does Spotify play natively on a ChromeCast speaker, such as Harman Kardon Citation One III (sim...
  • Eni
  • Moderator
  • 196 Views
  • 1 replies
  • 0 likes
  • Chromecast
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! Can't link to Tinder's account to my Spotify.

PlanPremium DuoCountryBrazilDeviceRedmi Note 12Operating SystemAndroid 13 My Question or IssueI will be as detailed as possible from the beginning:-On Tinder, I click on the "Add Spotify to your profile" button;-It opens another window inside Tinder ...

  • Casual Listener
  • Plan Premium Duo Country Brazil Device Redmi Note 12 Operating System Android 13   My Question or Issue I will be as detailed as possible from the beginning: -On Tinder, I click on th...
  • Maxim
  • Spotify Star
  • 1329 Views
  • 3 replies
  • 0 likes
  • Connect
    Other
  • 1329 Views
  • 3 replies
  • 0 likes

Where is the album Moodfood by Moodswings?

I love this 1992 album, but it's not playable. What can be done? https://open.spotify.com/album/1CZbjUaWikKyfdruHWlnJh

  • Newbie
  • I love this 1992 album, but it's not playable. What can be done?   https://open.spotify.com/album/1CZbjUaWikKyfdruHWlnJh
  • mwilcox15
  • Casual Listener
  • 1359 Views
  • 2 replies
  • 2 likes
  • music
  • 1359 Views
  • 2 replies
  • 2 likes

Superuser Contribution BUG of transition

A sound cut of a few ms when the transition from one title to another begins, it only occurs in 4G/5G, checked on several phones. This happens with every song and when I listen to music at high volume I can hear it very well and it's annoying... Than...

  • Casual Listener
  • A sound cut of a few ms when the transition from one title to another begins, it only occurs in 4G/5G, checked on several phones. This happens with every song and when I listen to music at high volum...
  • Joan
  • Moderator
  • 187 Views
  • 3 replies
  • 0 likes
  • 187 Views
  • 3 replies
  • 0 likes

Superuser Contribution Where is the Donate or Artist Support button on web app version of Spotify

PlanFree/PremiumCountry DevicePC / laptopOperating System(Windows 10.) My Question or Issue: An artist I wish to support has placed a Support button on her verified artist page and it shows up when viewing the spotify app on my samsung galaxy phone, ...

  • Visitor
  • Plan Free/Premium Country   Device PC / laptop Operating System (Windows 10.)   My Question or Issue:  An artist I wish to support has placed a Support button on her verified ...
  • Joan
  • Moderator
  • 365 Views
  • 1 replies
  • 0 likes
  • Other
  • 365 Views
  • 1 replies
  • 0 likes

Starting playback on Chromecast from Google Assistant doesn't work

A few weeks ago starting Spotify playback on Google Chromecast devices via the Google Assistant stopped working. The command is understood correctly and the assistant acknowledges that it will start the playback, but it in fact it doesn't. Instead, n...

  • Visitor
  • A few weeks ago starting Spotify playback on Google Chromecast devices via the Google Assistant stopped working. The command is understood correctly and the assistant acknowledges that it will start...
  • mtepsic
  • Casual Listener
  • 720 Views
  • 3 replies
  • 1 likes
  • 720 Views
  • 3 replies
  • 1 likes