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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Lone2
  • Newbie
  • 7183 Views
  • 49 replies
  • 6 likes
  • Other
  • 7183 Views
  • 49 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19143 Views
  • 9 replies
  • 2 likes
  • Other
  • 19143 Views
  • 9 replies
  • 2 likes

Superuser Contribution Tinder top artists are inaccurate

I have been trying to display my top artists from Spotify on Tinder for a while now, but everytime it displays almost the same artists, where very few actually represent my music taste. Is there someway i can make it so it will display my top artists...

  • Visitor
  • I have been trying to display my top artists from Spotify on Tinder for a while now, but everytime it displays almost the same artists, where very few actually represent my music taste. Is there some...
  • mandrokk
  • Newbie
  • 135108 Views
  • 32 replies
  • 67 likes
  • Other
  • 135108 Views
  • 32 replies
  • 67 likes

Superuser Contribution how do i copy a catagory in my playlist to another playlist?

how do i copy a catagory in my playlist to another playlist?say i have a playlist with a mix of rap songs and phonk songs, how would i copy the rap songs to another playlist but not the phonk ones. i know i can do it by hand but i have a really big p...

  • Casual Listener
  • how do i copy a catagory in my playlist to another playlist? say i have a playlist with a mix of rap songs and phonk songs, how would i copy the rap songs to another playlist but not the phonk ones....
  • shellshock12390
  • Casual Listener
  • 129 Views
  • 2 replies
  • 0 likes
  • music
  • 129 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Last.fm is not scrobbling

I have windows 10 (desktop) and the Spotify application. I try to disconnect and turn on the plug again. I log out of the spotify application and log in again. It still does not work. scroble works only by open.spotify.com. Please help.

  • Regular
  • I have windows 10 (desktop) and the Spotify application. I try to disconnect and turn on the plug again. I log out of the spotify application and log in again. It still does not work. scroble works o...
  • kopytko95
  • Casual Listener
  • 372286 Views
  • 41 replies
  • 24 likes
  • Samsung
  • 372286 Views
  • 41 replies
  • 24 likes

Superuser Contribution I can´t follow a friend

PlanPremium DeviceLaptop DellOperating SystemWindows 10 I am trying to follow a friend. I click the "follow" button. I go to my friends activities and can´t see my friends activity (I know that he is listening). I search again for my friends in my fr...

  • Casual Listener
  • Plan Premium     Device Laptop Dell Operating System Windows 10   I am trying to follow a friend. I click the "follow" button. I go to my friends activities and can´t see my f...
  • Dian
  • Spotify Legend
  • 264 Views
  • 3 replies
  • 0 likes
  • Boxee
    Denon
    Ford SYNC
  • 264 Views
  • 3 replies
  • 0 likes

Superuser Contribution Hello, I would like to know if there are limits on the number of spotify ac

Hello, I would like to know if there are limits on the number of spotify accounts that can be used on one IP address? For example 3 premium accounts and 7 free accounts from one laptop via one wifi?

  • Newbie
  • Hello, I would like to know if there are limits on the number of spotify accounts that can be used on one IP address? For example 3 premium accounts and 7 free accounts from one laptop via one wifi?
  • hopotaeto7
  • Casual Listener
  • 1393 Views
  • 4 replies
  • 0 likes
  • 1393 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Offline file-only playlists have random songs on Spotify Free

I want to listen to my own private music without having to consistently press buttons to switch songs after it's done, so I usually use Spotify to listen to my songs in a playlist. My big problem now is that with the new update, every time a local fi...

  • Casual Listener
  • I want to listen to my own private music without having to consistently press buttons to switch songs after it's done, so I usually use Spotify to listen to my songs in a playlist. My big problem now...
  • CobblestoneFace
  • Casual Listener
  • 217 Views
  • 2 replies
  • 0 likes
  • 217 Views
  • 2 replies
  • 0 likes

Superuser Contribution Amazon Alexa (Echo Dot) & Kids Account

Plan: Family / Free/Premium: Premium / Country: UK / Device: Amazon (Alexa) Echo DotMy Question or Issue:I have a family account that my wife and my 9 year old daughter use, as well as myself. My daughter has an echo dot in her bedroom and spotfiy is...

  • Casual Listener
  • Plan: Family / Free/Premium: Premium / Country: UK / Device: Amazon (Alexa) Echo Dot My Question or Issue: I have a family account that my wife and my 9 year old daughter use, as wel...
  • johnnyonepunch
  • Casual Listener
  • 19996 Views
  • 29 replies
  • 47 likes
  • Account
    Other
    Premium
  • 19996 Views
  • 29 replies
  • 47 likes

Superuser Contribution change sound quality sonos system & Spotify

PlanFreeCountryBDeviceiPhone Operating System(iOS 10, My Question or Issuedoes anyone know how to set the sound quality on my Sonos. I have installed the Spotify app on the Sonos, but I do not find the option to set this up in this app.

  • Newbie
  • Plan Free Country B Device iPhone  Operating System (iOS 10,    My Question or Issue does anyone know how to set the sound quality on my Sonos. I have installed the Spotify a...
  • Lyubka
  • Moderator
  • 809 Views
  • 1 replies
  • 0 likes
  • Sonos
  • 809 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify cannot load any songs or albums on windows.

Days ago I did a Spotify cache cleanup with CCleaner. And then the app just won't load any songs or albums or playlists anymore. Like screenshot below, I did a fully reinstall and still not working. Checked hosts setting and other devices, they all w...

_0-1693577430103.png
  • Regular
  •   Days ago I did a Spotify cache cleanup with CCleaner. And then the app just won't load any songs or albums or playlists anymore. Like screenshot below,     I did a fully rein...
  • Eni
  • Moderator
  • 560 Views
  • 10 replies
  • 0 likes
  • Other
    WD
  • 560 Views
  • 10 replies
  • 0 likes

Superuser Contribution cambie modelo celular y no puedo recuperar cuenta premium

aparece una cuenta gratis cuando tengo contrato premium No P2******** y no logro reinstalarlo

  • Visitor
  • aparece una cuenta gratis cuando tengo contrato premium No P2******** y no logro reinstalarlo   <moderator edit - removed sensitive data>
  • Dian
  • Spotify Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • Other
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't select a song, the app scrambles through the playlist, music stops

On the desktop, where I access Spotify through my chrome browser, for the last month or so, every time I try to play a song, the app scrambles through the playlist, won't allow me to select a song, and the audio cuts out after 9-10 seconds, even thou...

  • Visitor
  • On the desktop, where I access Spotify through my chrome browser, for the last month or so, every time I try to play a song, the app scrambles through the playlist, won't allow me to select a song, a...
  • spesha1_k
  • Casual Listener
  • 551 Views
  • 10 replies
  • 1 likes
  • 551 Views
  • 10 replies
  • 1 likes

Song forward

I’m not able to forward any song that option is not coming from today evng.

  • Visitor
  • I’m not able to forward any song that option is not coming from today evng.
  • darkwings
  • Visitor
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution The song image for Picture-in-picture won't change when the next song plays.

For the most part, I use the Spotify Web Player on my Chromebook. After a recent update, the album images/song images in the Picture In Picture stopped switching to the next song's. I am not sure if this is a widespread issue, however, I have tried d...

  • Newbie
  • For the most part, I use the Spotify Web Player on my Chromebook. After a recent update, the album images/song images in the Picture In Picture stopped switching to the next song's. I am not sure if ...
  • Yordan
  • Moderator
  • 1603 Views
  • 15 replies
  • 2 likes
  • Other
  • 1603 Views
  • 15 replies
  • 2 likes

All embedded Spotify playlists on my website show error message: 404 | This page could not be found

As of today, and possibly for a month or so as I haven't been able to use Spotify on my main business computer for several months because Mac OS 10.10 was deprecated by Spotify, all of the embedded Spotify curated playlists on my website (https://www...

  • Regular
  • As of today, and possibly for a month or so as I haven't been able to use Spotify on my main business computer for several months because Mac OS 10.10 was deprecated by Spotify, all of the embedded S...
  • jex8-7_s6q7v
  • Regular
  • 288 Views
  • 3 replies
  • 0 likes
  • 288 Views
  • 3 replies
  • 0 likes

[Podcasts] remove joe rogan podcast

Joe Rogan spreads disinformation on many subjects. Please don't end his contract as soon as possible. I am considering cancelling my subscription to Spotify because of him.

  • Visitor
  • Joe Rogan spreads disinformation on many subjects. Please don't end his contract as soon as possible. I am considering cancelling my subscription to Spotify because of him.
  • no-joe-rogan
  • Casual Listener
  • 1774 Views
  • 14 replies
  • 44 likes
  • Podcasts
  • 1774 Views
  • 14 replies
  • 44 likes

Superuser Contribution Older podcasts won’t play

PlanPremiumCountryNew Zealand DeviceiPad ProOperating SystemiOS 16.4.1 My Question or IssueSpotify defaults to the latest podcast episode no matter what I do. I have tried several different podcasts and none of the older episodes will play in any of ...

  • Newbie
  • Plan Premium Country New Zealand  Device iPad Pro Operating System iOS 16.4.1   My Question or Issue Spotify defaults to the latest podcast episode no matter what I do. I have tri...
  • OscarDC
  • Moderator
  • 1033 Views
  • 8 replies
  • 0 likes
  • Other
  • 1033 Views
  • 8 replies
  • 0 likes