Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • jrstout82
  • Regular
  • 8817 Views
  • 65 replies
  • 8 likes
  • Other
  • 8817 Views
  • 65 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19596 Views
  • 9 replies
  • 2 likes
  • Other
  • 19596 Views
  • 9 replies
  • 2 likes

Superuser Contribution Podcasts not playing properly - jumping from one podcast to another

I used to listen to podcasts and once an episode ended, another one would play, from the same podcast. Now, after an episode ends, Spotify starts playing another one not from the same podcast, but from a random other podcast. Its very frustrating but...

  • Visitor
  • I used to listen to podcasts and once an episode ended, another one would play, from the same podcast. Now, after an episode ends, Spotify starts playing another one not from the same podcast, but fr...
  • Dian
  • Spotify Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist from Spotify not recognized. in Alexa

When I try to play a playlist in spotify via Alexa , Alexa doesnt regonize the list and play whatever. Spotify is the standart music service in Alexa. The account is the same for Alexa and Spotify

  • Visitor
  • When I try to play a playlist in spotify via Alexa , Alexa doesnt regonize the list and play whatever. Spotify is the standart music service in Alexa. The account is the same for Alexa and Spotify
  • Lyubka
  • Moderator
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to add a Featured On when a track is included on a big Spotify playlist?

Hey. An artist has been added to a big spotify playlist. How do they add that playlist to Featured On on their spotify page? Thankyou.

  • Casual Listener
  • Hey. An artist has been added to a big spotify playlist. How do they add that playlist to Featured On on their spotify page? Thankyou.  
  • mfth1
  • Casual Listener
  • 440 Views
  • 4 replies
  • 0 likes
  • Other
  • 440 Views
  • 4 replies
  • 0 likes

Superuser Contribution Rank a podcast is not possible

Hello, it is not possible in my Account to rank a podcast. There is no sign for settings or the three dots to select anything...as described online. RegardsChristin

  • Visitor
  • Hello,  it is not possible in my Account to rank a podcast. There is no sign for settings or the three dots to select anything...as described online.    Regards Christin  &nb...
  • Eni
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • music
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution A l'écoute d'un livre audio Spotify lance un chapitre aléatoire

J'écoute un livre audio dans ma voiture. Les chapitres défilent en se suivant. Puis sans prévenir, spotify me remet un chapitre déjà lu ou repart du début du livre, ou encore me balance un Podcast qui n'a rien à voir avec mon livre audio

  • Visitor
  • J'écoute un livre audio dans ma voiture. Les chapitres défilent en se suivant. Puis sans prévenir, spotify me remet un chapitre déjà lu ou repart du début du livre, ou encore me balance un Podcast qu...
  • Joan
  • Moderator
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution Public playlists aren’t displayed on my profile

PlanFreeCountryUSDeviceHP Chromebook 14 Operating SystemChrome Os My Question or IssueHey, I use a Chromebook and because of that I can’t use the actual desktop app and therefore have to resort to the web player. 2 days ago I noticed that my public p...

  • Casual Listener
  • ...esktop app and therefore have to resort  to the web player. 2 days ago I noticed that my public playlists weren’t displaying on my profile. It’s the same thing on my friends profile too, his public p...
  • kaylee_0815
  • Newbie
  • 908 Views
  • 3 replies
  • 0 likes
  • music
    Other
  • 908 Views
  • 3 replies
  • 0 likes

Superuser Contribution Instagram Stories audio quality

Hi, Is it possible to get an audio quality on Spotify similar to the one delivered by Instagram Stories? Best regards. FM

  • Newbie
  • Hi, Is it possible to get an audio quality on Spotify similar to the one delivered by Instagram Stories? Best regards. FM
  • Alex
  • Spotify Legend
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

web player skips 5 songs, plays a song for 10 seconds and then audio stops

hi all, my web player seems to not be working properly. it skips 5 songs, plays the song for 10 seconds and then the audio stops, although the progress bar keeps moving. seems to have been an issue a few years ago too.

  • Newbie
  • hi all, my web player seems to not be working properly. it skips 5 songs, plays the song for 10 seconds and then the audio stops, although the progress bar keeps moving. seems to have been an issue a...
  • kaworu_bloodpaw
  • Roadie
  • 239 Views
  • 1 replies
  • 1 likes
  • Other
  • 239 Views
  • 1 replies
  • 1 likes

Solved!! How do I change the display?

The song title and artist used to be displayed below the album cover but now it is listed above the album cover and it looks really strange. How can I change the display so that it is back to normal?

  • Visitor
  • The song title and artist used to be displayed below the album cover but now it is listed above the album cover and it looks really strange. How can I change the display so that it is back to normal?
  • kaworu_bloodpaw
  • Roadie
  • 1116 Views
  • 1 replies
  • 0 likes
  • 1116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Only You Feature

PlanPremiumCountryPhilippinesDeviceIphone 11 Pro MaxOperating SystemiOS 14 My Question or IssueThe Audio Birth Chart did not appear on my Only You wrapped.

  • Visitor
  • Plan Premium Country Philippines Device Iphone 11 Pro Max Operating System iOS 14   My Question or Issue The Audio Birth Chart did not appear on my Only You wrapped.
  • Chocodivine
  • Regular
  • 22011 Views
  • 46 replies
  • 73 likes
  • Samsung
  • 22011 Views
  • 46 replies
  • 73 likes

Playing random tracks

Playing anything. A playlist. An album. After first track plays it goes to a rap song. I detest rap. I can’t even play more than one track on an album.

  • Visitor
  • Playing anything. A playlist. An album. After first track plays it goes to a rap song. I detest rap. I can’t even play more than one track on an album.
  • geovanebento
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Web Player for Podcasts missing video

On Crome, Firefox and Safari on MacOS or Windows The Web Player for podcasts (Joe Rogan) is missing the video. Clicking on the video button does nothing other than bring up an empty video player. Audio does play.

  • Music Fan
  • On Crome, Firefox and Safari  on MacOS or Windows   The Web Player for podcasts (Joe Rogan) is missing the video.  Clicking on the video button does nothing other than bring up an em...
  • Angelmarauder
  • Newbie
  • 7464 Views
  • 43 replies
  • 7 likes
  • Other
  • 7464 Views
  • 43 replies
  • 7 likes

Podcasts not playing in playlist on web browser

I'm on a web-browser, with a playlist consisting of about 4 podcasts and >~250 songs. When I get to the podcasts in my playlist, they refuse to play. It skips to a different song, it registers as playing but no audio goes through, a bunch of differen...

  • Visitor
  • I'm on a web-browser, with a playlist consisting of about 4 podcasts and >~250 songs. When I get to the podcasts in my playlist, they refuse to play. It skips to a different song, it registers as ...
  • kaworu_bloodpaw
  • Roadie
  • 304 Views
  • 1 replies
  • 0 likes
  • music
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect not working on Philips TAPR802

Yes, tried all remedies given in issue marked "resolved". The Philips tapr802 radio, when put to its Spotify channel, displays a "click Play button". Spotify shows the radio as connected device, but playing a song will not change anything, no sound p...

  • Newbie
  • Yes, tried all remedies given in issue marked "resolved". The Philips tapr802 radio, when put to its Spotify channel, displays a "click Play button". Spotify shows the radio as connected device, but ...
  • Alex
  • Spotify Legend
  • 819 Views
  • 1 replies
  • 0 likes
  • 819 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I pitch my song less than 7 days from release?

Hi there, I uploaded my song on DistroKid 10 days ago for a release date of 2nd Feb, and it says it's already been sent to Spotify. However, until now I still don't have a Spotify for Artists URI, and as a result I will have to pitch my song to curat...

  • Visitor
  • Hi there, I uploaded my song on DistroKid 10 days ago for a release date of 2nd Feb, and it says it's already been sent to Spotify. However, until now I still don't have a Spotify for Artists URI, an...
  • Joan
  • Moderator
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution release radar playlist title changed language (english to mandarin)

logged on today and the playlist supposed to be titled "Release Radar" now says "新歌雷达" and the description says "捕提你关注的艺人的最新音乐，以及为你推荐的最新单曲。每周五更新。"

  • Newbie
  • logged on today and the playlist supposed to be titled "Release Radar" now says "新歌雷达" and the description says "捕提你关注的艺人的最新音乐，以及为你推荐的最新单曲。每周五更新。"
  • Alex
  • Spotify Legend
  • 0 Views
  • 1 replies
  • 0 likes
  • 0 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como quito las sugerencias que me da la App?

Yo tengo una Alexa y le pido una canción y reproduce una que no pedí, entonces al ingresar a la App de Spotify me aparece la canción y me dice que es radio de sugerencias pero no sé cómo hacerle para que no pase esto

  • Visitor
  • Yo tengo una Alexa y le pido una canción y reproduce una que no pedí, entonces al ingresar a la App de Spotify me aparece la canción y me dice que es radio de sugerencias pero no sé cómo hacerle para...
  • Alex
  • Spotify Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Por que no puedo abrir la aplicación Spotify?

Intento abrir la aplicación y no me deja, ya probé lo de borrar cache y almacenamiento, también lo de desinstalar y volver a instalar y lo de la carpeta com.spotify y no me resulta nada. Necesito mi música por favor.

  • Visitor
  • Intento abrir la aplicación y no me deja, ya probé lo de borrar cache y almacenamiento, también lo de desinstalar y volver a instalar y lo de la carpeta com.spotify y no me resulta nada. Necesito mi ...
  • Eni
  • Moderator
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes