Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • jrstout82
  • Regular
  • 8933 Views
  • 65 replies
  • 8 likes
  • Other
  • 8933 Views
  • 65 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19675 Views
  • 9 replies
  • 2 likes
  • Other
  • 19675 Views
  • 9 replies
  • 2 likes

Superuser Contribution Unfollowed shows with Blue dot on home screen

As per picture below, there are some podcasts with a blue dot appearing on my home screen. I am not following these shows. Can you tell me how to remove these shows from my home screen please?

  • Casual Listener
  • As per picture below, there are some podcasts with a blue dot appearing on my home screen. I am not following these shows. Can you tell me how to remove these shows from my home screen please?
  • Lyubka
  • Moderator
  • 2973 Views
  • 2 replies
  • 0 likes
  • 2973 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why aren’t my downloaded playlists playing nothing

I’m on a family premium plan where I have downloaded one playlist full of my favorite songs about 500 songs. This evening when I came home I noticed that my songs weren’t playing when I was in airplane mode so I went to the in app settings to see if ...

  • Visitor
  • I’m on a family premium plan where I have downloaded one playlist full of my favorite songs about 500 songs. This evening when I came home I noticed that my songs weren’t playing when I was in airpla...
  • Alex
  • Spotify Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I remove my ex-girlfriend's face from my home page?

We listened to her Discover Weekly playlist ONCE about two months ago. We recently broke up and having her face STAMPED on my home page everytime I open up the app really leaves me in a very rough situation.

  • Music Fan
  • We listened to her Discover Weekly playlist ONCE about two months ago. We recently broke up and having her face STAMPED on my home page everytime I open up the app really leaves me in a very rough si...
  • AlejaR
  • Moderator
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volvo App takes one minute to start, very slow

PlanPremiumCountrySweden DeviceVolvo Sensus Connect Bowers Wilkins. S90 2018 Operating SystemVolvo Sensus Connect My Question or Issueit takes more than one minute for the App to connect after starting the car and 30 seconds when switching from Radio...

  • Regular
  • Plan Premium Country Sweden  Device Volvo Sensus Connect Bowers Wilkins. S90 2018   Operating System Volvo Sensus Connect   My Question or Issue it takes more than one minut...
  • azanoncello
  • Casual Listener
  • 5938 Views
  • 27 replies
  • 3 likes
  • Other
  • 5938 Views
  • 27 replies
  • 3 likes

Superuser Contribution Songkick Events Linked to Wrong Artist

Hey there, my songkick listed events are going to another artist with the same name. The events listed on this band's account - https://open.spotify.com/artist/74OSRM10fMj68Df0gXuj2RShould be on my band's account - https://open.spotify.com/artist/61M...

  • Visitor
  • Hey there, my songkick listed events are going to another artist with the same name. The events listed on this band's account - https://open.spotify.com/artist/74OSRM10fMj68Df0gXuj2R Should be...
  • AlejaR
  • Moderator
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution why does my playlist play songs i dont even listen to?

I start my playlist, and it plays one song then it starts to play songs i dont even listen to, i have a lot of songs so it cant be added by spotify, also they're reallly different songs than the ones in my playlist, for example, i listen to 'wheres m...

  • Visitor
  • I start my playlist, and it plays one song then it starts to play songs i dont even listen to, i have a lot of songs so it cant be added by spotify, also they're reallly different songs than the ones...
  • Lyubka
  • Moderator
  • 184 Views
  • 1 replies
  • 1 likes
  • 184 Views
  • 1 replies
  • 1 likes

Superuser Contribution nowy projekt

Hi,i have a new idea to extend spotify functionality for users around the world. I would like to ask for help in contacting the boss

  • Visitor
  • Hi, i have a new idea to extend spotify functionality for users around the world. I would like to ask for help in contacting the boss 🙂
  • Yordan
  • Moderator
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution 1e212

Hallo. Ik kom uit Nederland. Mijn oude vriend uit Rusland wilde vragen, Wanneer zal Spotify in Rusland werken? En zullen ze het überhaupt lanceren? Dankzij.

  • Visitor
  • Hallo. Ik kom uit Nederland. Mijn oude vriend uit Rusland wilde vragen, Wanneer zal Spotify in Rusland werken? En zullen ze het überhaupt lanceren? Dankzij.
  • Alex
  • Spotify Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bad Bets Podcast cotinuously skips through the episodes. Unable to listen.

When I click on an episode, each episode plays for 1-3 seconds before auto skipping to the next episode. Does this until it gets through the entire playlist.

  • Visitor
  • When I click on an episode, each episode plays for 1-3 seconds before auto skipping to the next episode. Does this until it gets through the entire playlist.
  • Eni
  • Moderator
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Why isn't the Spanish Waka Waka - Shakira song on spotify?

There are SEVERAL versions of the english one but for the life of me I can not find the spanish version - made more frusterating by the fact that many of the english versions are listed under the spanish name. I found one in spanish but it was a remi...

  • Casual Listener
  • There are SEVERAL versions of the english one but for the life of me I can not find the spanish version - made more frusterating by the fact that many of the english versions are listed under the spa...
  • bearred95
  • Visitor
  • 2420 Views
  • 3 replies
  • 1 likes
  • music
    Other
  • 2420 Views
  • 3 replies
  • 1 likes

Superuser Contribution The Spotify app on my phone is not updating to my new account

I need help logging into my newly purchased Individual premium account. We used to have a family plan. I cancelled that, had the free and need to update to a new email on the app.

  • Visitor
  • I need help logging into my newly purchased Individual premium account. We used to have a family plan. I cancelled that, had the free and need to update to a new email on the app.
  • MihailY
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Message when trying to create podcast - ''This podcast is already on Spotify.''

''This podcast is already on Spotify.'' Hello, I am trying to upload my podcast, but it is saying it is already on there however when I search, I can't see it...Thank you!

  • Visitor
  • ''This podcast is already on Spotify.''   Hello, I am trying to upload my podcast, but it is saying it is already on there however when I search, I can't see it... Thank you!
  • Lyubka
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • Other
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution [TV App] How do I add an image as the background to an album?

Here's an example:I want to know how I can add artwork as the background of an album that is not the cover of the album itself. I can't find any info about this. Thanks in advance!

IMG_4928.jpeg
  • Newbie
  • Here's an example: I want to know how I can add artwork as the background of an album that is not the cover of the album itself. I can't find any info about this. Thanks in advance!
  • Alex
  • Spotify Legend
  • 681 Views
  • 1 replies
  • 0 likes
  • TV
  • 681 Views
  • 1 replies
  • 0 likes

Irrelevant songs come out in Spotify weekly discovery

Irrelevant songs come out in Spotify weekly discovery, and I don't listen to these genres at all. Even if I remove these songs from the list, similar songs are constantly on the list.

  • Newbie
  • Irrelevant songs come out in Spotify weekly discovery, and I don't listen to these genres at all. Even if I remove these songs from the list, similar songs are constantly on the list.
  • 116 Views
  • 0 replies
  • 0 likes
  • 116 Views
  • 0 replies
  • 0 likes