Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • seaturtle22
  • Newbie
  • 16734 Views
  • 104 replies
  • 11 likes
  • Other
  • 16734 Views
  • 104 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21211 Views
  • 9 replies
  • 2 likes
  • Other
  • 21211 Views
  • 9 replies
  • 2 likes

I put lyrics to music on musixmatch and they aren't on spotify still

Hey so I got a Musixmatch account in order to add lyrics to a song that my boyfriend created. His music is on Spotify. Musixmatch's website said to wait 48-72 hours but it's still not up on Spotify. The 'helpful link' left in a similar FAQ about the ...

  • Newbie
  • Hey so I got a Musixmatch account in order to add lyrics to a song that my boyfriend created. His music is on Spotify. Musixmatch's website said to wait 48-72 hours but it's still not up on Spotify. ...
  • bryce19
  • Music Fan
  • 37041 Views
  • 27 replies
  • 3 likes
  • 37041 Views
  • 27 replies
  • 3 likes

Superuser Contribution Calcul heures ecoutes livres audio

Bonjour,je souhaiterais savoir comment se décompte les heures d'ecoute d'un livre si on le commence au milieu.Je lis le livre papier le soir à la maison et je souhaite le continuer en audio pendant la journée.Est ce que toutes les heures du livre me ...

  • Visitor
  • Bonjour, je souhaiterais savoir comment se décompte les heures d'ecoute d'un livre si on le commence au milieu. Je lis le livre papier le soir à la maison et je souhaite le continuer en audio penda...
  • AlejaR
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Username issues

Plan Premium Country United states Device Samsung Galaxy S22 Ultra Operating System Android Yesteday I was making blends with people and it would have our usernames like normal but today when I logged in instead of saying my username it says some num...

  • Newbie
  • Plan Premium Country United states Device Samsung Galaxy S22 Ultra Operating System Android    Yesteday I was making blends with people and it would have our usernames lik...
  • AlejaR
  • Moderator
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I start the song radio while the song is playing?

I play a song and like the vibe, so I want to listen to that style of music. I hit "go to song radio". I see the list of songs in that radio, with the current song on top. I want to start the radio seamlessly. If I click the play button, the radio st...

  • Newbie
  • I play a song and like the vibe, so I want to listen to that style of music. I hit "go to song radio". I see the list of songs in that radio, with the current song on top. I want to start the radio s...
  • OscarDC
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I turn off "Enhance"?

When I attempt to use my phone to connect with my car, the spotify tells me to turn off the "Enhanced". I cannot find it on my spotify, what is it, how do I turn it off?

  • Visitor
  • When I attempt to use my phone to connect with my car, the spotify tells me to turn off the "Enhanced". I cannot find it on my spotify, what is it, how do I turn it off?
  • Yordan
  • Moderator
  • 681 Views
  • 1 replies
  • 0 likes
  • 681 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playback is stopping every 30 seconds. On all devices, not just my phone.

iPhone stops playing after 30 seconds. I tried my Apple TV, and same thing. Stops after 30 seconds. It doesn't appear that it's playing on another device, just stops playing altogether. The only thing that works is downloading the song and going Airp...

  • Casual Listener
  • iPhone stops playing after 30 seconds. I tried my Apple TV, and same thing. Stops after 30 seconds. It doesn't appear that it's playing on another device, just stops playing altogether. The only thin...
  • Ivelina
  • Moderator
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Superuser Contribution No episodes are showing up for any podcast

When I open any podcast, it says "There are no episodes available for this podcast. Please check later". Not just one podcast but all of them

  • Visitor
  • When I open any podcast, it says "There are no episodes available for this podcast. Please check later". Not just one podcast but all of them
  • rbuck75
  • Casual Listener
  • 800 Views
  • 2 replies
  • 0 likes
  • 800 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Can not click the back button on the top left nor the profile button on the right

PlanPremiumCountrySpain Operating SystemWindows 11 My Question or IssueI can not click the back button on the top left because the 3 dots are overlapping. The same happens with the orfile button. I can not click it because the minimize button is over...

  • Newbie
  • Plan Premium Country Spain   Operating System Windows 11   My Question or Issue I can not click the back button on the top left because the 3 dots are overlapping. The same ha...
  • dannix_official
  • Newbie
  • 1037 Views
  • 6 replies
  • 0 likes
  • 1037 Views
  • 6 replies
  • 0 likes

Song name on car is not in sync with actual song

There are several topics with the same issue but none of them were fixed... I´m kind of annoyed. Since almost 2 years I´m streaming songs via bluetooth to my car and almost everything works fine, but the song information is out of sync. If you select...

  • Visitor
  • There are several topics with the same issue but none of them were fixed... I´m kind of annoyed. Since almost 2 years I´m streaming songs via bluetooth to my car and almost everything works fine, but...
  • bluebaron
  • Casual Listener
  • 739 Views
  • 1 replies
  • 0 likes
  • 739 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist disappeared

PlanPremiumCountryUSDevice(All devices)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI had a playlist of devotional songs that I used to play on Alexa everyday morning., Recently I noticed Alexa stopped playing the songs...

  • Casual Listener
  • Plan Premium Country US Device (All devices) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I had a playlist of devotional songs that I used to pl...
  • OscarDC
  • Moderator
  • 269 Views
  • 5 replies
  • 0 likes
  • music
  • 269 Views
  • 5 replies
  • 0 likes

Superuser Contribution Install Spotify on Alexa in Greece

Hello,I am a premium user from Greece.I installed Alexa but "informed" me that Spotify skill cannot be enabled since "You are not eligible to enable this skill due to geographical restrictions".Anyone with the same problem? Is there a fix?Thank you i...

  • Casual Listener
  • Hello, I am a premium user from Greece. I installed Alexa but "informed" me that Spotify skill cannot be enabled since "You are not eligible to enable this skill due to geographical restrictions". ...
  • dijeroma
  • Newbie
  • 4674 Views
  • 3 replies
  • 0 likes
  • Other
  • 4674 Views
  • 3 replies
  • 0 likes

EMISSION PODCAST

Bonjour, je débute dans le podcasting. J'ai deux émissions sur spotify, l'une qui se met bien à jour et l'autre qui provient de je ne sais où, et que je souhaite supprimer. Mais je ne parviens pas à savoir par quel flux elle arrive sur spotify. Merci...

  • Visitor
  • Bonjour, je débute dans le podcasting. J'ai deux émissions sur spotify, l'une qui se met bien à jour et l'autre qui provient de je ne sais où, et que je souhaite supprimer. Mais je ne parviens pas à ...
  • Ximzend
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

two single accounts changed to 1 premium duo

husband has account, I have an account, how do we move to a premium duo account without either of us losing our music etc?

  • Visitor
  • husband has account, I have an account, how do we move to a premium duo account without either of us losing our music etc?
  • user-removed
  • Not applicable
  • 480 Views
  • 9 replies
  • 0 likes
  • 480 Views
  • 9 replies
  • 0 likes

Solved!! How can I buy an audiobook? Not showing in web player.

I've followed the steps as shown but there is no option to purchase the audiobook in my web player. I can purchase a top up, but I would prefer to buy the audiobook outright. Is this only available in certain countries? Please help!

  • Regular
  • I've followed the steps as shown but there is no option to purchase the audiobook in my web player. I can purchase a top up, but I would prefer to buy the audiobook outright. Is this only available i...
  • communityuser45
  • Newbie
  • 2371 Views
  • 5 replies
  • 0 likes
  • 2371 Views
  • 5 replies
  • 0 likes

Superuser Contribution How to remove local files that no longer exist

DeviceWindows 11 PC My Question or IssueI have two dozen local files on my Spotify app but most of them don't exist anymore. I unliked them and they don't play (I get the error "Spotify can't play this right now... you can import it" (with no informa...

  • Music Fan
  • Device Windows 11 PC   My Question or Issue I have two dozen local files on my Spotify app but most of them don't exist anymore. I unliked them and they don't play (I get the error "Spotify ...
  • Yordan
  • Moderator
  • 530 Views
  • 3 replies
  • 0 likes
  • music
  • 530 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Connect Delay on Samsung TV

Hello, so the issue that I’m having is if I go and play a song in the Spotify app it’ll go through the first 10 seconds silent before starting back at the beginning on it’s own and plays with sound. Has anyone experienced this issue? I’ve tried reins...

  • Regular
  •   Hello, so the issue that I’m having is if I go and play a song in the Spotify app it’ll go through the first 10 seconds silent before starting back at the beginning on it’s own and plays wi...
  • Dessi
  • Moderator
  • 6811 Views
  • 28 replies
  • 2 likes
  • Connect
    Samsung
    TV
  • 6811 Views
  • 28 replies
  • 2 likes

Superuser Contribution Top up not showing up in my audiobook tab

I purchased 10 hours of top up for my audiobook, listening time two days ago and they are still not showing up on my Spotify. I followed the discussion thread that went on yesterday with issues with top ups, but mine was not fixed.

  • Newbie
  • I purchased 10 hours of top up for my audiobook, listening time two days ago and they are still not showing up on my Spotify. I followed the discussion thread that went on yesterday with issues with ...
  • Maria
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Delete local files

Hello everyone, I recently sorted out my music in iTunes and therefore deleted many music files.However all these local files, even those erased, still appear in my Spotify, even when I deactivate the display of my local files in my preferences! Grrr...

  • Regular
  • Hello everyone,   I recently sorted out my music in iTunes and therefore deleted many music files. However all these local files, even those erased, still appear in my Spotify, even when I de...
  • Maria
  • Moderator
  • 109964 Views
  • 38 replies
  • 5 likes
  • music
  • 109964 Views
  • 38 replies
  • 5 likes

Superuser Contribution Smart Shuffle Sucks

I can't turn off Smart Shuffle anymore. Is there a fix for this or do I need to cancel Spotify?

  • Newbie
  • I can't turn off Smart Shuffle anymore.  Is there a fix for this or do I need to cancel Spotify?  
  • Tcmiller
  • Visitor
  • 1084 Views
  • 3 replies
  • 0 likes
  • 1084 Views
  • 3 replies
  • 0 likes