Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 7sd-_491obm6p
  • Newbie
  • 10093 Views
  • 72 replies
  • 9 likes
  • Other
  • 10093 Views
  • 72 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20006 Views
  • 9 replies
  • 2 likes
  • Other
  • 20006 Views
  • 9 replies
  • 2 likes

[Android][Playlists] Playing Spotify music through Galaxy watch 4 speakers

I have been struggling with being able to play music from Spotify through the speakers on my Galaxy Watch 4. I found this video that explains how to do it without having to download playlists to the watch. https://youtu.be/s2Ewsr7uyLo Hope it helps!

  • Casual Listener
  • I have been struggling with being able to play music from Spotify through the speakers on my Galaxy Watch 4. I found this video that explains how to do it without having to download playlists to the ...
  • 234 Views
  • 0 replies
  • 0 likes
  • Android
    Playlists
  • 234 Views
  • 0 replies
  • 0 likes

Superuser Contribution me and my friend cant find eachother on spotify

my friends spotify disappeared from my followings and did the same exact thing to her with my spotify. anytime i try to open or scan her profile it says something went wrong. all of her playlists i was following disappeared from my library and i just...

  • Newbie
  • my friends spotify disappeared from my followings and did the same exact thing to her with my spotify. anytime i try to open or scan her profile it says something went wrong. all of her playlists i w...
  • Alex
  • Spotify Legend
  • 526 Views
  • 2 replies
  • 0 likes
  • Samsung
  • 526 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify community for research

My Question or Issuei'd like to study messages posted in the community to operationalise a theoretical concept for which i've fashioned for my research. how can i reach a community manager to check how to go about it? any direction would be appreciat...

  • Music Fan
  • My Question or Issue i'd like to study messages posted in the community to operationalise a theoretical concept for which i've fashioned for my research. how can i reach a community manager to check...
  • QuadePerry
  • Gig Goer
  • 691 Views
  • 4 replies
  • 0 likes
  • Other
  • 691 Views
  • 4 replies
  • 0 likes

Superuser Contribution Listen to customer feedback

As a major organisation you are failing to address your most common customer feedback point - your costing for premium services. Rather than understanding and supporting loyal users, customers are encouraged by the support team to change to a free pl...

  • Visitor
  • As a major organisation you are failing to address your most common customer feedback point - your costing for premium services. Rather than understanding and supporting loyal users, customers are en...
  • Novy
  • Moderator
  • 843 Views
  • 1 replies
  • 2 likes
  • Other
  • 843 Views
  • 1 replies
  • 2 likes

Superuser Contribution Lyrics Issue with Web Player

PlanFreeCountryIndia DeviceLenovo windows laptopOperating SystemWindows 10 My Question or IssueI am currently using Spotify Web Player on my Brave browser in my windows 10 laptop. There is an issue I am facing for the past couple of weeks. I can pres...

  • Newbie
  • Plan Free Country India   Device Lenovo windows laptop Operating System Windows 10   My Question or Issue I am currently using Spotify Web Player on my Brave browser in my window...
  • Alex
  • Spotify Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • Other
  • 334 Views
  • 1 replies
  • 0 likes

Superuser Contribution Friend Activity not working properly

PlanPremiumCountryMalaysiaDeviceASUS VivobookOperating SystemWindows 11 My Question or IssueIt's pretty self-explanatory from the attachment I've included. At first, my friend activity list only displayed 3 of my friends, though supposedly I have 10-...

  • Newbie
  • Plan Premium Country Malaysia Device ASUS Vivobook Operating System Windows 11   My Question or Issue It's pretty self-explanatory from the attachment I've included. At first, my frien...
  • Alex
  • Spotify Legend
  • 442 Views
  • 1 replies
  • 7 likes
  • music
  • 442 Views
  • 1 replies
  • 7 likes

Superuser Contribution A playlist of all un-listened to podcasts, from oldest to newest

PlanPremiumCountryCanadaOperating SystemAndroid My Question or IssueI can't figure out how to listen to podcasts without a lot of friction in the form of clicks and navigation. This is a big problem when listening while driving because I don't want t...

  • Newbie
  • Plan Premium Country Canada Operating System Android    My Question or Issue I can't figure out how to listen to podcasts without a lot of friction in the form of clicks and navigat...
  • Eni
  • Moderator
  • 387 Views
  • 1 replies
  • 2 likes
  • Other
  • 387 Views
  • 1 replies
  • 2 likes

Superuser Contribution I'm having troubles regarding to streams/artist profile

Questions below:1- "6 kişi şu anda dinliyor." means "6 people are listening at the moment." But I do not believe the accuracy of it. Is it true? Since I've just posted the song yesterday and have never shown it to anybody, feels strange that 10 peopl...

montana52_0-1641386885469.png
  • Newbie
  • Questions below: 1- "6 kişi şu anda dinliyor." means "6 people are listening at the moment." But I do not believe the accuracy of it. Is it true? Since I've just posted the song yesterday and have n...
  • Novy
  • Moderator
  • 412 Views
  • 1 replies
  • 0 likes
  • App & Features
    Music Discussion
  • 412 Views
  • 1 replies
  • 0 likes

Discover Weekly resetting on Monday and then again on Tuesday

Hi all,I'm experiencing a sort of unusual problem with Discover Weekly. The playlist usually resets Sunday/Monday night. I see the new songs loading when I wake up Monday morning. For the past two weeks however I've noticed that I get a new Discover ...

  • Casual Listener
  • Hi all, I'm experiencing a sort of unusual problem with Discover Weekly.  The playlist usually resets Sunday/Monday night. I see the new songs loading when I wake up Monday morning.   F...
  • tirozinkinaz
  • Casual Listener
  • 5947 Views
  • 16 replies
  • 4 likes
  • music
    Other
  • 5947 Views
  • 16 replies
  • 4 likes

Superuser Contribution Why is my discover weekly changing multiple times per week?

PlanPremiumCountry U.K. My Question or Issue I save my discover weekly each week to keep a record of each playlist, as I often enjoy the playlist and go back to listen to each one, and I often enjoy shuffling the playlist folder to have a large bank ...

  • Casual Listener
  • Plan Premium Country  U.K.   My Question or Issue  I save my discover weekly each week to keep a record of each playlist, as I often enjoy the playlist and go back to listen to e...
  • tirozinkinaz
  • Casual Listener
  • 3139 Views
  • 4 replies
  • 1 likes
  • music
    Other
  • 3139 Views
  • 4 replies
  • 1 likes

Superuser Contribution Wear OS: Podcast playlist missing buttons, missing playlist items

PlanPremiumCountry DeviceTicWatch E3Operating SystemWear OS My Question or IssueGood Morning, I use the offline functionality of the Spotify Wear OS app to listen to podcasts while running. I have a dedicated playlist and before my run I fill it with...

  • Newbie
  • Plan Premium Country   Device TicWatch E3 Operating System Wear OS   My Question or Issue Good Morning,   I use the offline functionality of the Spotify Wear OS app to list...
  • Alex
  • Spotify Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • Other
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution podcast episode won't play

PlanFreeCountryU.S.ADeviceToshiba (school laptop)Operating System Windows 10 My Question or IssueI tried multiple times to play the newer episodes to the distractible podcast and it would go through 2 ads, then buffer like it's about to play then it ...

  • Newbie
  •   Plan Free Country U.S.A Device Toshiba (school laptop) Operating System  Windows 10   My Question or Issue I tried multiple times to play the newer episodes to the distrac...
  • Jeremy
  • Spotify Legend
  • 730 Views
  • 1 replies
  • 0 likes
  • Other
  • 730 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can I reverse a playlist rather than just sort by recently added? Echo Dot doesn't allow sorting.

So the only way I can play my playlist by recently added through my Amazon Echo Dot is to start playing music from my Desktop. I want to be able to either ask my Echo Dot to sort (which it doesn't seem to allow) OR actually reverse a playlist through...

  • Newbie
  • So the only way I can play my playlist by recently added through my Amazon Echo Dot is to start playing music from my Desktop. I want to be able to either ask my Echo Dot to sort (which it doesn't se...
  • Kiril
  • Moderator
  • 1074 Views
  • 2 replies
  • 4 likes
  • 1074 Views
  • 2 replies
  • 4 likes

Solved!! „Remove from this playlist“ button missing

Hi Spotify team,when clicking on the three dots in the upper right corner, I am missing the „Remove from this playlist“ button. This button was available in earlier versions. Why did you remove it? How can I spontaneously delete a song from a long pl...

Screenshot_1.jpg Screenshot_2.jpg
  • Music Fan
  • Hi Spotify team, when clicking on the three dots in the upper right corner, I am missing the „Remove from this playlist“ button. This button was available in earlier versions. Why did you remove it?...
  • pukaman
  • Music Fan
  • 4234 Views
  • 2 replies
  • 1 likes
  • Samsung
  • 4234 Views
  • 2 replies
  • 1 likes

Superuser Contribution Cannot play some podcasts on a Marantz ND8006

Plan: PremiumCountry: France DeviceiPhone 8 or MacOS DesktopMarantz ND8006Operating SystemiOS 15, MacOS 12 Using app on iPhone 8 or desktop app on a MacBook I can play all songs and podcast perfectly "locally". But I'm also using a network hifi Maran...

  • Regular
  • Plan: Premium Country: France   Device iPhone 8 or MacOS Desktop Marantz ND8006 Operating System iOS 15, MacOS 12   Using app on iPhone 8 or desktop app on a MacBook I can pla...
  • scolson
  • Regular
  • 746 Views
  • 7 replies
  • 0 likes
  • Connect
    Marantz
  • 746 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Cannot See Friend Activity

PlanPremiumCountryUnited StatesDeviceDesktop PCOperating SystemWindows 10 My Question or IssueI cannot see my friend’s activities, even though I have Share my listening activity enabled, and the view option for friend activity enabled.

  • Casual Listener
  •   Plan Premium Country United States Device Desktop PC Operating System Windows 10   My Question or Issue I cannot see my friend’s activities, even though I have Share my listeni...
  • Amayy
  • Spotify Star
  • 2714 Views
  • 2 replies
  • 1 likes
  • music
    Other
  • 2714 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify app not working on Samsung TV series 8 tv

FRee subscription Australia My Question or Issue I have a free subscription. We got a new samsung tv series 8 with built in spotify ap a few months ago. My free subscription was working perfectly on the tv till recently. I love listening to spotify t...

  • Newbie
  • FRee subscription   Australia     My Question or Issue I have a free subscription.  We got a new samsung tv series 8 with built in spotify ap a few months ago.  My free ...
  • Alex
  • Spotify Legend
  • 473 Views
  • 4 replies
  • 0 likes
  • Samsung
  • 473 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Specific playlist unrecognised by Google Nest mini

PlanPremiumCountryFranceDeviceGoogle Nest miniOperating SystemiPadOS 15, Windows 10, Android 11 My Question or IssueI have a personal playlist called Morning on Spotify that I want to use for routines on a Nest mini and until recently (maybe 3 days a...

  • Newbie
  • Plan Premium Country France Device Google Nest mini Operating System iPadOS 15, Windows 10, Android 11   My Question or Issue I have a personal playlist called Morning on Spotify that ...
  • Kiril
  • Moderator
  • 687 Views
  • 3 replies
  • 0 likes
  • Other
  • 687 Views
  • 3 replies
  • 0 likes

A Section Photo Dimensions

Hi, I'm trying to find out the dimensions for photos in the about section (Artist Profile). Thanks.

  • Newbie
  • Hi, I'm trying to find out the dimensions for photos in the about section (Artist Profile). Thanks.
  • 218 Views
  • 0 replies
  • 0 likes
  • Other
  • 218 Views
  • 0 replies
  • 0 likes