Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • wadwaddwa14
  • Visitor
  • 15796 Views
  • 101 replies
  • 10 likes
  • Other
  • 15796 Views
  • 101 replies
  • 10 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20978 Views
  • 9 replies
  • 2 likes
  • Other
  • 20978 Views
  • 9 replies
  • 2 likes

Superuser Contribution Xbox Viewer Options

Im glad the videos have come to the xbox, though i felt i would bring my idea to the table. It isnt a big idea to watch the video if im multitasking, or focused on other things. However, ive noticed that when i watch a podcast on the spotify app on m...

  • Visitor
  • Im glad the videos have come to the xbox, though i felt i would bring my idea to the table.   It isnt a big idea to watch the video if im multitasking, or focused on other things. However, ive...
  • Novy
  • Moderator
  • 1083 Views
  • 1 replies
  • 1 likes
  • 1083 Views
  • 1 replies
  • 1 likes

Superuser Contribution Re: Spotify keeps switching to it's own random playlists!?

This is happening on my android phone and desktop computer.It first I thought someone had hacked into my account so I changed the passwords put it's till happening.I let my playlist play while I work and every few songs Spotify will switch half way t...

  • Visitor
  • This is happening on my android phone and desktop computer. It first I thought someone had hacked into my account so I changed the passwords put it's till happening. I let my playlist play while I ...
  • Maria_B
  • Moderator
  • 825 Views
  • 1 replies
  • 0 likes
  • 825 Views
  • 1 replies
  • 0 likes

[Web Player][Other] Not all albums playing on Comcast app

I've been trying to listen to Sleeping with Sirens discography on the Spotify app on my Comcast tv. It will play some of the albums, but I will not play all of the albums. Is there a way to fix this? I've already tried closing the app and reopening i...

  • Casual Listener
  • I've been trying to listen to Sleeping with Sirens discography on the Spotify app on my Comcast tv. It will play some of the albums, but I will not play all of the albums.   Is there a way to ...
  • 443 Views
  • 0 replies
  • 0 likes
  • Other
    Web Player
  • 443 Views
  • 0 replies
  • 0 likes

Superuser Contribution Creating a Podcast Follow Button

When I try to create a Follow Button for my podcast using the button generator found here: https://developer.spotify.com/documentation/widgets/generate/follow-button/, I get a "Sorry, couldn't find" error. I copied the URI directly from Spotify so I'...

  • Newbie
  • When I try to create a Follow Button for my podcast using the button generator found here: https://developer.spotify.com/documentation/widgets/generate/follow-button/, I get a "Sorry, couldn't find" ...
  • Julian
  • Moderator
  • 5399 Views
  • 12 replies
  • 2 likes
  • Other
  • 5399 Views
  • 12 replies
  • 2 likes

Solved!!Superuser Contribution Why is my idea not on the home page of the ideas section

I don’t know if I put this question in the right place but here it is. I have 2 ideas that I posted and neither of them got on the new ideas page. Why is that so? Because of that my ideas are getting next to zero views, I don’t think my ideas are bei...

  • Music Fan
  • I don’t know if I put this question in the right place but here it is. I have 2 ideas that I posted and neither of them got on the new ideas page. Why is that so? Because of that my ideas are getting...
  • Jeremy
  • Spotify Legend
  • 1022 Views
  • 5 replies
  • 0 likes
  • App & Features
    Social & Random
  • 1022 Views
  • 5 replies
  • 0 likes

Solved!! Podcast episodes on your own website

If you have a podcast on Spotify, especially a Spotify exclusive podcast, are you allowed to list your show's episodes on your own website? Obviously, the links to play audio would go back to Spotify's app, but can you have a list of the episode name...

  • Casual Listener
  • If you have a podcast on Spotify, especially a Spotify exclusive podcast, are you allowed to list your show's episodes on your own website?  Obviously, the links to play audio would go back to S...
  • Billy-J
  • Spotify Star
  • 915 Views
  • 3 replies
  • 0 likes
  • Podcast Discussion
  • 915 Views
  • 3 replies
  • 0 likes

Unable to play song

PlanFreeCountryUSDeviceDevice independent, tried it on a laptop and my phone.I also liked the song without effect.Operating SystemiOS and Windows 10 My Question or IssueI ain't able to find the song: Go back to the Zoo - Electric.I can find the band....

  • Visitor
  • Plan Free Country US Device Device independent, tried it on a laptop and my phone. I also liked the song without effect. Operating System iOS and Windows 10   My Question or Issue I a...
  • AdamDamon
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • music
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playing non-explicit songs through Google's smart speakers

Hello. I have kids who love music but don't like cursing, so I have explicit content turned off. However. when I ask a Google smart speaker to play a song that is explicit, nothing happens, even though there are non-explicit versions of it on Spotify...

  • Casual Listener
  • Hello. I have kids who love music but don't like cursing, so I have explicit content turned off. However. when I ask a Google smart speaker to play a song that is explicit, nothing happens, even thou...
  • Maria_B
  • Moderator
  • 1563 Views
  • 4 replies
  • 0 likes
  • Other
  • 1563 Views
  • 4 replies
  • 0 likes

Superuser Contribution Continues to ask to Import Mp3 and won't play

PlanPremiumCountryUSADeviceDesktopOperating SystemWindows 10 My Question or IssueI'm attempting to add local MP3 files to my library. I've followed the steps here: https://support.spotify.com/us/article/local-files/ . Installed Quicktime. Did a clean...

  • Visitor
  • Plan Premium Country USA Device Desktop Operating System Windows 10   My Question or Issue I'm attempting to add local MP3 files to my library.  I've followed the steps here: http...
  • Alex
  • Spotify Legend
  • 605 Views
  • 1 replies
  • 0 likes
  • Other
  • 605 Views
  • 1 replies
  • 0 likes

Screen Protector

I'd like the option to be able to protect the screen surface. Anti glare would maybe work too. I'd definitely be happy with just a clear basic one.

  • Visitor
  • I'd like the option to be able to protect the screen surface. Anti glare would maybe work too. I'd definitely be happy with just a clear basic one.
  • EthanS1
  • Community Legend
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Key detection in Sort your music?

Hi,I have started using the "Sort your music" Echonest service. Now I wonder if there is "Key detection" under way? Would be really great sort playlists according to Key also.BR / Jonas

  • Newbie
  • Hi, I have started using the "Sort your music" Echonest service. Now I wonder if there is "Key detection" under way? Would be really great sort playlists according to Key also. BR / Jonas
  • soulwitness
  • Casual Listener
  • 953 Views
  • 1 replies
  • 5 likes
  • 953 Views
  • 1 replies
  • 5 likes

Solved!!Superuser Contribution Spotify Star Program tips

Plan Premium Country Canada My Question or Issue I recently found out about the Star program and it sounds exciting. To Spotify users (non-staff) who are now Stars, how long did it take you to become a Star? Were you aiming for that goal or just answ...

  • Music Fan
  • Plan Premium Country Canada     My Question or Issue I recently found out about the Star program and it sounds exciting. To Spotify users (non-staff) who are now Stars, how lo...
  • Billy-J
  • Spotify Star
  • 958 Views
  • 8 replies
  • 5 likes
  • Other
  • 958 Views
  • 8 replies
  • 5 likes

[Web Player][Developer] Options get hidden in the menu when clicking the three dots beside a song

In the desktop version, the drop-down mostly opens below the three dots, and some options get hidden. I have to scroll the page up to see the full menu of the song options. Only sometimes the drop-down opens upwards and that's when I can see all the ...

  • Regular
  • In the desktop version, the drop-down mostly opens below the three dots, and some options get hidden. I have to scroll the page up to see the full menu of the song options. Only sometimes the drop-do...
  • Billy-J
  • Spotify Star
  • 514 Views
  • 1 replies
  • 0 likes
  • Developer
    Web Player
  • 514 Views
  • 1 replies
  • 0 likes

Categories

Why don't you have a category for Film, TV, and Game soundtracks? You make it very hard for me to find the music I want to listen to.

  • Music Fan
  • Why don't you have a category for Film, TV, and Game soundtracks? You make it very hard for me to find the music I want to listen to.
  • Billy-J
  • Spotify Star
  • 432 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 432 Views
  • 1 replies
  • 0 likes

Turn-by-turn blue banner gone

Hello, I've been using Spotify w/ Waze navigation for a couple years now. I like having the turn-by-turn blue banner at the top of the Spotify app. But now that disappeared and I'm unable to get it back on. One day it just stopped working. I searched...

  • Newbie
  • Hello, I've been using Spotify w/ Waze navigation for a couple years now. I like having the turn-by-turn blue banner at the top of the Spotify app. But now that disappeared and I'm unable to get it b...
  • 194 Views
  • 0 replies
  • 1 likes
  • 194 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify remote doesn't work properly with Flic?

Hi. I bought some Flic (Flic 2) buttons about 2 months ago and while they originally worked really well, I have been getting a lot of 403 and 500 errors about half the time so it is almost unusable. I've been told by Spotify that this thread will onl...

  • Casual Listener
  • Hi.   I bought some Flic (Flic 2) buttons about 2 months ago and while they originally worked really well, I have been getting a lot of 403 and 500 errors about half the time so it is almost u...
  • Jeremy
  • Spotify Legend
  • 962 Views
  • 3 replies
  • 5 likes
  • 962 Views
  • 3 replies
  • 5 likes

Solved!!Superuser Contribution GIFT CARD WHOLESALE PURCHASE IN BRAZIL

You would wholesale Spotify premium gift cards, for companies that are doing campaigns where they give away Spotify as a gift.My company would like to buy 300 gift cards, but I was told that this is not possible in Brazil. If you do, please get in to...

  • Casual Listener
  • You would wholesale Spotify premium gift cards, for companies that are doing campaigns where they give away Spotify as a gift. My company would like to buy 300 gift cards, but I was told that this i...
  • CarlosE
  • Moderator
  • 1192 Views
  • 3 replies
  • 0 likes
  • 1192 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Developer] Bring back personalised usernames

In the new software update, when creating a new account, you can't choose your username, only your display name, whereas your username gets composed to that of a randomised set of letters and numbers. Since this makes it hard for other people to find...

  • Visitor
  • In the new software update, when creating a new account, you can't choose your username, only your display name, whereas your username gets composed to that of a randomised set of letters and numbers...
  • CarlosE
  • Moderator
  • 1445 Views
  • 1 replies
  • 3 likes
  • Desktop
    Developer
  • 1445 Views
  • 1 replies
  • 3 likes

Superuser Contribution Submit RSS-Feed Error "That URL doesn’t look right."

Heyo,i am trying to submit a RSS-Feed to Spotify and it doesn't work.The feed must be correct, because submitting to e.g. iTunes worked.Spotify says: "That URL doesn’t look right. Make sure you typed it correctly."I couldn't find anyone with the same...

  • Visitor
  • Heyo, i am trying to submit a RSS-Feed to Spotify and it doesn't work. The feed must be correct, because submitting to e.g. iTunes worked. Spotify says: "That URL doesn’t look right. Make sure you...
  • Julian
  • Moderator
  • 3057 Views
  • 1 replies
  • 1 likes
  • Other
  • 3057 Views
  • 1 replies
  • 1 likes