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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 26710171
  • Newbie
  • 11782 Views
  • 79 replies
  • 9 likes
  • Other
  • 11782 Views
  • 79 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20430 Views
  • 9 replies
  • 2 likes
  • Other
  • 20430 Views
  • 9 replies
  • 2 likes

"Watch this short ad for 30 minutes of ad-free music" plays ads within the 30-minue time.

PlanFreeCountryUnited StatesDeviceiPhone 7 and iPhone XS MaxOperating SystemiOS 12-14 My Question or IssueWhen I watch the few ads to get 30 minutes of ad-free music, it typically plays no ads for around 5-10 minutes before it just starts playing ads...

  • Visitor
  •   Plan Free Country United States Device iPhone 7 and iPhone XS Max Operating System iOS 12-14   My Question or Issue When I watch the few ads to get 30 minutes of ad-free music,...
  • 622 Views
  • 0 replies
  • 3 likes
  • music
  • 622 Views
  • 0 replies
  • 3 likes

Superuser Contribution Need to restore eliminated playlist long time ago

I would like to restore a playlist that I deleted a long time ago, now I have it again but I cannot restore or download it PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,e...

  • Casual Listener
  • I would like to restore a playlist that I deleted a long time ago, now I have it again but I cannot restore or download it   Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9...
  • Alex
  • Spotify Legend
  • 2497 Views
  • 3 replies
  • 1 likes
  • Other
  • 2497 Views
  • 3 replies
  • 1 likes

Can not log in on PS4

It is impossible to log in on PS4 with russian accountPlanPremiumCountryRussiaDevicePlayStation4My Question or IssueDo you have plans to fix it?

  • Visitor
  • It is impossible to log in on PS4 with russian account Plan Premium Country Russia Device PlayStation4 My Question or Issue Do you have plans to fix it?
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

Can't scroll through playlists on menu bar during ads

PlanFree/Premium My Question or IssueEver since the new UI update on the web player, when there is an ad playing I can't scroll on the left menu bar through my favorited playlists or playlists I've made. I see "Create Playlists", "Liked Songs", "Inst...

  • Newbie
  • Plan Free/Premium   My Question or Issue Ever since the new UI update on the web player, when there is an ad playing I can't scroll on the left menu bar through my favorited playlists o...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

Deleting a facebook account

I wanted to delete my facebook account but I heard if I deleted that my spotify will be gone as well, the thing is I am not sure if my account is linked with spotify how can I know this and can I still use spotify if I delete facebook?

  • Newbie
  •   I wanted to delete my facebook account but I heard if I deleted that my spotify will be gone as well, the thing is I am not sure if my account is linked with spotify how can I know this and c...
  • Billy-J
  • Spotify Star
  • 316 Views
  • 1 replies
  • 1 likes
  • Other
  • 316 Views
  • 1 replies
  • 1 likes

Weird layout of Spotify Web Player on Firefox on Windows 10

I run the Spotify Web Player through open.spotify.com and I noticed that the longer I use Firefox, the Spotify Player changes to a weird layout that I cannot revert back to the standard Web Player layout, unless I restart the browser which returns to...

spotify 1.jpg spotify 2.jpg
  • Visitor
  • I run the Spotify Web Player through open.spotify.com and I noticed that the longer I use Firefox, the Spotify Player changes to a weird layout that I cannot revert back to the standard Web Player la...
  • 620 Views
  • 0 replies
  • 1 likes
  • Other
  • 620 Views
  • 0 replies
  • 1 likes

British English

PlanPremiumCountry DeviceSamsung Galaxy S8+, Windows PCOperating SystemAndroid Oreo, Windows 10 My Question or IssueThere is no option for British English from within the desktop app or mobile app. Despite the locale being set correctly, it is not re...

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy S8+, Windows PC Operating System Android Oreo, Windows 10   My Question or Issue There is no option for British English from with...
  • 362 Views
  • 0 replies
  • 0 likes
  • Other
    Samsung
  • 362 Views
  • 0 replies
  • 0 likes

Superuser Contribution Songs stop abruptly on Spotify Web Player

PlanPremiumCountryIndiaDeviceMicrosoft Edge browser on PCOperating SystemWindows 10 Pro My IssueWhile playing a playlist on Spotify Web Player, the songs stops abruptly for no reason. You then have to reload the page to start listening again. Please ...

  • Visitor
  • Plan Premium Country India Device Microsoft Edge browser on PC Operating System Windows 10 Pro   My Issue While playing a playlist on Spotify Web Player, the songs stops abruptly for n...
  • Ivan
  • Spotify Legend
  • 531 Views
  • 1 replies
  • 1 likes
  • Other
  • 531 Views
  • 1 replies
  • 1 likes

Unrecognized device showing up. Amazon FireTV.

Hey there. I noticed an unrecognized device showing up on my "Devices" tab. There is an Amazon FireTV. I only use my account on my PC, Samsung phone, and Playstation 4. I have a family account, and they have a few other devices, but none are a FireTV...

  • Newbie
  • Hey there. I noticed an unrecognized device showing up on my "Devices" tab. There is an Amazon FireTV. I only use my account on my PC, Samsung phone, and Playstation 4. I have a family account, and t...
  • JayF00
  • Casual Listener
  • 601 Views
  • 2 replies
  • 2 likes
  • 601 Views
  • 2 replies
  • 2 likes

Solved!! Problem with wrong artist uploaded album

PlanPremium CountryRussia DeviceAll Operating SystemAll My Question or IssueHello Spotify. You have a problem with "Half-Life: Alyx (Chapter 3, "Is Or Will Be")" album (link: https://open.spotify.com/artist/4i97NtHzixj3TurTCv3rkX). You attach this al...

  • Visitor
  • Plan Premium   Country Russia   Device All   Operating System All   My Question or Issue Hello Spotify. You have a problem with "Half-Life: Alyx (Chapter 3, "Is Or Wi...
  • Emilia_8
  • Community Legend
  • 395 Views
  • 1 replies
  • 1 likes
  • Other
  • 395 Views
  • 1 replies
  • 1 likes

Superuser Contribution Podcast has troubles loading

PlanPremium then freeCountryFranceDeviceDesktop, Phone x2Operating SystemWindows 10, Android (Huawei), Android (Samsung) My Question or IssueWhenever I try to listen to the "Poterless" podcast, it has troubles loading. Even if I let it paused for a c...

  • Casual Listener
  • Plan Premium then free Country France Device Desktop, Phone x2 Operating System Windows 10, Android (Huawei), Android (Samsung)   My Question or Issue Whenever I try to listen to the "...
  • Peter
  • Spotify Legend
  • 587 Views
  • 3 replies
  • 0 likes
  • Other
  • 587 Views
  • 3 replies
  • 0 likes

Re: Error when attempting to redeem Google Nest Mini

Plan - PremiumCountry - CanadaDevice - iPhone8 plusOperating System - iOS 13My Question or IssueI placed an order for google nest using the promotional link, but due to a typo in the address, it ended up back to google warehouse. I spoke with custome...

  • Visitor
  • Plan - Premium Country - Canada Device - iPhone8 plus Operating System - iOS 13 My Question or Issue I placed an order for google nest using the promotional link, but due to ...
  • 520 Views
  • 0 replies
  • 1 likes
  • 520 Views
  • 0 replies
  • 1 likes

Solved!! Surround Sound Issue in Windows Desktop Client but not in Web Player

I have the web player running along side the desktop app for testing purposes. I have Windows 10 with all updates, and the latest verison of Spotify Desktop App. I am a subscriber, and have enabled high quality streaming in the app. When I stream mus...

  • Casual Listener
  • I have the web player running along side the desktop app for testing purposes.   I have Windows 10 with all updates, and the latest verison of Spotify Desktop App.  I am a subscriber, and...
  • babboo65
  • Casual Listener
  • 6760 Views
  • 4 replies
  • 0 likes
  • Web Player
    Windows
  • 6760 Views
  • 4 replies
  • 0 likes

Superuser Contribution Song Playback Stopped

PlanFree/PremiumCountryUnited StatesDevicePSrOperating System My Question or IssueSo whenever I try to access Spotify through the app on PlayStation it loads infinitely. When I try to use it through the quick menu and select a playlist it says "Song ...

  • Visitor
  •   Plan Free/Premium Country United States Device PSr Operating System     My Question or Issue So whenever I try to access Spotify through the app on PlayStation it loads in...
  • Alex
  • Spotify Legend
  • 2897 Views
  • 5 replies
  • 1 likes
  • Sony
  • 2897 Views
  • 5 replies
  • 1 likes

[All Platforms][Playlists] Shuffle play is prioritizing a specific artist in one of my playlists

I have one playlist in particular that only contains music from two artists. IT is a total of 63 songs. 35 are from one artist, 28 are from another. No matter how many times I've tried enabling and disabling Shuffle in this playlist, it ALWAYS, witho...

  • Casual Listener
  • I have one playlist in particular that only contains music from two artists. IT is a total of 63 songs. 35 are from one artist, 28 are from another. No matter how many times I've tried enabling and d...
  • 310 Views
  • 0 replies
  • 1 likes
  • All Platforms
    Playlists
  • 310 Views
  • 0 replies
  • 1 likes

Superuser Contribution Black screen on the web player on chrome

PlanPremiumCountryFRANCEOperating SystemWindows 7 Hi,Since last week, the web player doesn't work anymore on my professional computer. The web player displays a black page and there is a Js error (globalThis is not defined) I've already tried, reset ...

  • Casual Listener
  • Plan Premium Country FRANCE Operating System Windows 7   Hi, Since last week, the web player doesn't work anymore on my professional computer. The web player displays a black page and th...
  • Alex
  • Spotify Legend
  • 4866 Views
  • 6 replies
  • 4 likes
  • Other
  • 4866 Views
  • 6 replies
  • 4 likes

Solved!!Superuser Contribution Liked songs keep disapearing

Device: Samsung Galaxy A40 Hello.So this year my Spotify has started to keep having this problem since May. I start a song from my liked songs list, and the tab often appears below. But then hours later, or the next day, the liked songs playlist bar ...

119520218_3634734983237592_2919689337212673744_o.jpg 119511743_3634735059904251_2311832575184758824_o.jpg
  • Visitor
  • Device: Samsung Galaxy A40   Hello. So this year my Spotify has started to keep having this problem since May. I start a song from my liked songs list, and the tab often appears below. ...
  • Ivan
  • Spotify Legend
  • 389 Views
  • 1 replies
  • 1 likes
  • Samsung
  • 389 Views
  • 1 replies
  • 1 likes

Solved!! Chromebook

PlanPremiumCountrySweden DeviceChromebook, AcerOperating SystemAndroid My Question or IssueI just wonder when the desktop version of spotify will arrive on Chromebook so I can see what my friends are listening to and so I can see my own followers,

  • Casual Listener
  • Plan Premium Country Sweden   Device Chromebook, Acer Operating System Android   My Question or Issue I just wonder when the desktop version of spotify will arrive on Chromebook ...
  • Billy-J
  • Spotify Star
  • 795 Views
  • 3 replies
  • 0 likes
  • Other
  • 795 Views
  • 3 replies
  • 0 likes

Superuser Contribution Help us improve Chromecast

Hi all, I’m the Product Manager for the Big Screen Experience here at Spotify. As you may have noticed, we have made a change recently in how the Chromecast app looks and performs. Our main goal with this change was to rebuild the underlying infrastr...

  • Spotify Legend
  • Hi all,   I’m the Product Manager for the Big Screen Experience here at Spotify.   As you may have noticed, we have made a change recently in how the Chromecast app looks and perfo...
  • kicker1
  • Regular
  • 10520 Views
  • 88 replies
  • 4 likes
  • 10520 Views
  • 88 replies
  • 4 likes

Superuser Contribution Can’t play Spotify on my Sonos speakers. Connection to Spotify has been lost.

I can connect to cheap Bluetooth speakers no problem. I can connect through AmazonMusic, SoundCloud and Bandcamp to my Sonos speakers. Not through Spotify. I’ve disconnected the Sonos and Spotify apps countless times. I’ve removed cache and removed a...

  • Casual Listener
  • I can connect to cheap Bluetooth speakers no problem. I can connect through AmazonMusic, SoundCloud and Bandcamp to my Sonos speakers. Not through Spotify.  I’ve disconnected the Sonos and Spoti...
  • Peter
  • Spotify Legend
  • 3744 Views
  • 7 replies
  • 0 likes
  • 3744 Views
  • 7 replies
  • 0 likes