Spotify connect works only when app is opened on TV

[Harm_1996]

Plan

Premium

Country

Netherlands

Device

Samsung Galaxy S20 AND Samsung Q64T (2020)

Operating System

Latest systems with latest updates

My Question or Issue

Yesterday I bought a new tv, the Samsung Q64T (2020) and installed the latest updates and Spotify. But Spotify Connect works only when I have the app opened on my TV. When I close the Spotify app it is not possible to find my TV anymore on my phone.

I'm on the same WiFi network and account, and also tried to switch on/off Show local devices only.

What did I wrong or is it not possible anymore to cast with spotify without opened the app before?

[Harm_1996]

Somebody got an answer for me??!!! Any moderators?

[Elena]

Hey there @Harm_1996,

Thanks for reaching out about this here in the Community!

Apologies for the delayed response, we just came across this thread. Could you let us know if you’re still having troubles with this?

If you are, we'd recommend restarting your router and making sure that your TV and your phone has permissions to access your network and no anti virus apps are blocking Spotify.

It's also a good idea to try a clean reinstall on your phone to clear any old files that might be causing issues.

Keep us in the loop here.