Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Justgivememypodcast
  • Casual Listener
  • 11250 Views
  • 74 replies
  • 9 likes
  • Other
  • 11250 Views
  • 74 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20303 Views
  • 9 replies
  • 2 likes
  • Other
  • 20303 Views
  • 9 replies
  • 2 likes

Random songs stop playing in the middle of song in web player

PlanPremiumCountry FinlandDevicehp EliteBookOperating SystemWindows 10 My Question or Issue I have to use Spotify web player at work, since we can't download anything without permission. On other devices everything seems to work quite smoothly, but o...

  • Regular
  • Plan Premium Country  Finland Device hp EliteBook Operating System Windows 10   My Question or Issue  I have to use Spotify web player at work, since we can't download anythi...
  • Nico
  • Community Legend
  • 863 Views
  • 5 replies
  • 0 likes
  • Other
  • 863 Views
  • 5 replies
  • 0 likes

[Playlists] What time (and what time zone) is the Spotify New Music Friday playlist released?

What time (and what time zone) is the Spotify New Music Friday playlist released? Is the release time consistent? PlanPremiumCountryUSA Device(Samsung Galaxy 8 Active, Windows 10)Operating System(Android Oreo, Windows 10,etc.) My Question or Issue Wh...

  • Casual Listener
  • What time (and what time zone) is the Spotify New Music Friday playlist released? Is the release time consistent?   Plan Premium Country USA  Device (Samsung Galaxy 8 Active, Wi...
  • 1363 Views
  • 0 replies
  • 0 likes
  • music
  • 1363 Views
  • 0 replies
  • 0 likes

Error loading iframe - Content Security Policy

Hi! I'm trying to load the Play Button iframe on a web. I always receive this error: Refused to display 'https://open.spotify.com/album/4Z3XYGXyjFx6FD8lpPgRV4?si=IFSL7RZoQPCkOEbUtxS9rA' in a frame because an ancestor violates the following Content Se...

  • Newbie
  •   Hi!   I'm trying to load the Play Button iframe on a web. I always receive this error:  Refused to display 'https://open.spotify.com/album/4Z3XYGXyjFx6FD8lpPgRV4?si=IFSL7RZo...
  • 899 Views
  • 0 replies
  • 0 likes
  • Other
  • 899 Views
  • 0 replies
  • 0 likes

After latest update I can't play Spotify music via Alexa on my Fire TV Cube

PlanPremium for FamilyCountryUSA DeviceFire TV CubeOperating SystemFire OS 6.2.5.7 My Question or IssueAfter the latest update I can no longer play Spotify music via Alexa on my Fire TV Cube. When I ask Alexa to play a song or playlist she says:"To u...

  • Newbie
  • Plan Premium for Family Country USA  Device Fire TV Cube Operating System Fire OS 6.2.5.7   My Question or Issue After the latest update I can no longer play Spotify music vi...
  • 748 Views
  • 0 replies
  • 0 likes
  • Other
  • 748 Views
  • 0 replies
  • 0 likes

Alexa Fire Cube keeps prompting to download Spotify

Every time I ask Alexa to play a song she responds with “to use Spotify you’ll need to download it first, sending you to the App Store now.” Then she just opens Spotify home screen. I’ve already tried uninstalling and reinstalling. Thank you

  • Newbie
  • Every time I ask Alexa to play a song she responds with “to use Spotify you’ll need to download it first, sending you to the App Store now.” Then she just opens Spotify home screen. I’ve already trie...
  • dirk_dewachter
  • Newbie
  • 1129 Views
  • 1 replies
  • 4 likes
  • Other
  • 1129 Views
  • 1 replies
  • 4 likes

Solved!! An album can't be played

Hello,I am trying to listen to the album "You owe nothing" from Kill it kid but even though it's showing up, none of the tracks can be played on my LG phone (Android). I can still save the songs or the album. The songs can be played but can't be save...

  • Newbie
  • Hello, I am trying to listen to the album "You owe nothing" from Kill it kid but even though it's showing up, none of the tracks can be played on my LG phone (Android). I can still save the songs or...
  • Nico
  • Community Legend
  • 674 Views
  • 3 replies
  • 0 likes
  • music
    Other
  • 674 Views
  • 3 replies
  • 0 likes

Spotify web player does not resume podcast episode after ads

PlanFree Operating SystemWindows 10 version 1803Google Chrome 73.0.3637.0 (Official Build) canary (32-bit) My Question or IssueSpotify on my desktop web player is not resuming a podcast episode after is the play is interrupted by ads. It continues in...

  • Newbie
  •     Plan Free     Operating System Windows 10  version 1803 Google Chrome 73.0.3637.0 (Official Build) canary (32-bit)   My Question or Issue Spotify...
  • Nico
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • Other
  • 325 Views
  • 1 replies
  • 0 likes

How do I see the audio features for a local file music?

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Sebasty
  • Community Legend
  • 400 Views
  • 1 replies
  • 0 likes
  • music
  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Podcast Appears Twice on Spotify

When I search for my podcast on Spotify, it appears twice as two separate podcasts which I can follow separately. I don't want that. I think that happened because I first tried to submit my podcast to Spotify using the built-in tool in Libsyn (the po...

  • Newbie
  •   When I search for my podcast on Spotify, it appears twice as two separate podcasts which I can follow separately. I don't want that. I think that happened because I first tried to submit...
  • Jemi
  • Spotify Legend
  • 2906 Views
  • 1 replies
  • 0 likes
  • Other
  • 2906 Views
  • 1 replies
  • 0 likes

Not indicating the Artist/Song Title on my Yamaha RN602 Receiver.

Hello!I am new to the community, having a Yamaha RN 602 receiver, playing spotify through bluetooth or network.I have two questions if you could possible help. 1. I dont get to see the artist/song name. 2.The Yamaha plays only the album, was last pla...

  • Newbie
  • Hello! I am new to the community, having a Yamaha RN 602 receiver, playing spotify through bluetooth or network. I have two questions if you could possible help.   1. I dont get to see the a...
  • 694 Views
  • 0 replies
  • 2 likes
  • Other
  • 694 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution Podcast Metrics

So I have a free account and just recently posted my podcast on Spotify. I'm wondering if there is any way I can see the podcast metrics, I havent been able to find it anywhere. Any help is appreciated. Thanks

  • Newbie
  • So I have a free account and just recently posted my podcast on Spotify. I'm wondering if there is any way I can see the podcast metrics, I havent been able to find it anywhere. Any help is appreciat...
  • Jemi
  • Spotify Legend
  • 1411 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 1411 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Connect] Multiple Speakers / Devices simultaneously

PlanPremiumCountry UK Device Operating SystemiOS My Question or IssueI have a premium account and have various devices around the house: 2 sonos play 5; an Echo etc. They are all on the same wifi network and I want to play the same music on spotify t...

  • Regular
  • Plan Premium Country UK   Device   Operating System iOS   My Question or Issue I have a premium account and have various devices around the house: 2 sonos play 5; an Echo e...
  • Jemi
  • Spotify Legend
  • 1750 Views
  • 1 replies
  • 4 likes
  • Other
  • 1750 Views
  • 1 replies
  • 4 likes

Problem with Volvo App

Recently I was notified by Sensus that there was an update available for the Spotify app in my 2018 Volvo XC60. The upgrade notice said there were new features and fixes, etc. (I have otherwise been using the Volvo Spotify app successfully since last...

  • Regular
  • Recently I was notified by Sensus that there was an update available for the Spotify app in my 2018 Volvo XC60. The upgrade notice said there were new features and fixes, etc. (I have otherwise been ...
  • xc90
  • Casual Listener
  • 13356 Views
  • 22 replies
  • 4 likes
  • Other
  • 13356 Views
  • 22 replies
  • 4 likes

Advice on buying this radio

PlanPremiumCountryArgentinaDevice(Sangean WFR-28) My Question or IssueHello everyone, I am considering buying this radio (Sangean WFR-28) that is compatible with Spotify Connect. I would like to hear the opinions of people who own this device, is it ...

  • Newbie
  • Plan Premium Country Argentina Device (Sangean WFR-28)   My Question or Issue Hello everyone, I am considering buying this radio (Sangean WFR-28) that is compatible with Spotify Connect....
  • 583 Views
  • 0 replies
  • 0 likes
  • 583 Views
  • 0 replies
  • 0 likes

Spotify website not working

Hey guys So my spotify application on my macbook and PC both stopped working (grayed out login details after attempting to login, would remain frozen and I'd have to force quit to close it) so I uninstalled it on both and attempted to reinstall it on...

  • Newbie
  • Hey guys   So my spotify application on my macbook and PC both stopped working (grayed out login details after attempting to login, would remain frozen and I'd have to force quit to close...
  • Jose_M
  • Spotify Star
  • 404 Views
  • 1 replies
  • 1 likes
  • Other
  • 404 Views
  • 1 replies
  • 1 likes

EVERY song from an album is the same song

So i was listening to my playlist and noticed a remix i have never heard before. Looking at the name of the song i realized something was wrong, cause this was definately no the remix i have been listening to. So i checked out the remix album and fou...

  • Casual Listener
  • So i was listening to my playlist and noticed a remix i have never heard before. Looking at the name of the song i realized something was wrong, cause this was definately no the remix i have been lis...
  • Nico
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 282 Views
  • 1 replies
  • 0 likes

[Playlist] Collaborative Playlist not showing all tracks added

PlanFreeCountry Device Macbook Pro 2017Operating SystemiOS 10 My Question or Issue I made a collaborative playlist and shared it, but I can't see any of the songs others have added. I know they should be there because they told me what songs. I tried...

  • Newbie
  •   Plan Free Country   Device  Macbook Pro  2017 Operating System iOS 10   My Question or Issue  I made a collaborative playlist and shared it, but I can't see...
  • Nico
  • Community Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • Other
  • 383 Views
  • 1 replies
  • 0 likes

Spotify Wrapped 2018 stuck on page 7

PlanPremiumCountry Peru My Question or Issue My Spotify Wrapped 2018 page gets stuck on page 7/10 it doesn't show any text or images and it doesn't scroll down either.I've tried incognito, chrome, edge, android browser and nothing works, not in my Hu...

  • Newbie
  • Plan Premium Country  Peru   My Question or Issue  My Spotify Wrapped 2018 page gets stuck on page 7/10 it doesn't show any text or images and it doesn't scroll down either. I'v...
  • Nico
  • Community Legend
  • 338 Views
  • 1 replies
  • 1 likes
  • Other
  • 338 Views
  • 1 replies
  • 1 likes