Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • dan_kwc2000
  • Regular
  • 17501 Views
  • 109 replies
  • 11 likes
  • Other
  • 17501 Views
  • 109 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21476 Views
  • 9 replies
  • 2 likes
  • Other
  • 21476 Views
  • 9 replies
  • 2 likes

Superuser Contribution Audio Quality doesnt change using airplay

Plan Premium Country Malaysia Device iPhone 13 Operating System iOS 18.1 My Question or Issue I am on Premium Family plan, and my audio quality is set to very high. When I airplay to my wiim mini, the bitrate seems stuck to 16bit/44.1khz . Why is tha...

  • Newbie
  • Plan Premium Country Malaysia  Device  iPhone 13 Operating System iOS 18.1   My Question or Issue I am on Premium Family plan, and my audio quality is set to very h...
  • Yordan
  • Moderator
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution The podcast embed function is broken

The podcast website embed functionality is broken -- I have two different podcasts and both are showing a broken error:Page not availableSomething went wrong, please try again later.I'm using the embed code given by the Spotify website:{iframe style=...

  • Regular
  • The podcast website embed functionality is broken -- I have two different podcasts and both are showing a broken error: Page not available Something went wrong, please try again later. I'm usi...
  • nepster
  • Regular
  • 1332 Views
  • 13 replies
  • 1 likes
  • 1332 Views
  • 13 replies
  • 1 likes

Superuser Contribution PODCAST not available

There is a content that I see as available but I face problems when I try to launch it.It is an italian podcast, I doubt about account region issues.Podcast: BRODOError Message: Couldn't find that pageSearch for something else?PlanPremiumCountryItaly...

  • Casual Listener
  • There is a content that I see as available but I face problems when I try to launch it. It is an italian podcast, I doubt about account region issues. Podcast: BRODO Error Message:  Couldn't...
  • Yonkeykong
  • Newbie
  • 1709 Views
  • 17 replies
  • 3 likes
  • Other
  • 1709 Views
  • 17 replies
  • 3 likes

Superuser Contribution incomplete songs

i'm trying to play the song "overneath the path of misery" by Marilyn Manson; this song should be arround 5:20 minutes long, but spotify only plays the first 2:06 minutes. The song is incomplete.i have tried playing it in the app and in the web; i ha...

  • Visitor
  • i'm trying to play the song "overneath the path of misery" by Marilyn Manson; this song should be arround 5:20 minutes long, but spotify only plays the first 2:06 minutes. The song is incomplete. ...
  • Not applicable
  • 214 Views
  • 2 replies
  • 0 likes
  • 214 Views
  • 2 replies
  • 0 likes

Why is playback stuttering in the web player?

Music playback using the web player is stuttering, intermittently every 5-10 seconds for perhaps half a second, maybe shorter - enough to completely throw of any rhythm and be super annoying. I have this issue across multiple browsers and machines. M...

  • Visitor
  • Music playback using the web player is stuttering, intermittently every 5-10 seconds for perhaps half a second, maybe shorter - enough to completely throw of any rhythm and be super annoying. I h...
  • ribezaz
  • Spotify Star
  • 286 Views
  • 1 replies
  • 1 likes
  • 286 Views
  • 1 replies
  • 1 likes

Superuser Contribution Podcasts, binaural beats etc showing up on Release radar and discover weekly

PlanPremiumCountry US DeviceVarious but mostly Android phone and Alexa devices My Question or Issue:I use Spotify mostly for music, love Release Radar and Discover Weekly. Recently I've been using earbuds at night to listen to binaural beats and slee...

  • Music Fan
  •   Plan Premium Country US   Device Various but mostly Android phone and Alexa devices   My Question or Issue: I use Spotify mostly for music, love Release Radar and Discover...
  • vlawde
  • Music Fan
  • 204 Views
  • 2 replies
  • 0 likes
  • 204 Views
  • 2 replies
  • 0 likes

why cant i redeem a code for spotify premium bought via Amazon.com

I won a spotify premium voucher for 6 months in our company's event and I cannot redeem it because "the code you've entered is invalid for your country". I have even tried changing my country region as advised on your page but it doesnt seem to be wo...

  • Visitor
  • I won a spotify premium voucher for 6 months in our company's event and I cannot redeem it because "the code you've entered is invalid for your country". I have even tried changing my country region ...
  • ribezaz
  • Spotify Star
  • 141 Views
  • 1 replies
  • 1 likes
  • 141 Views
  • 1 replies
  • 1 likes

Solved!! How do I know what images I am allowed to use for my playlist cover?

I want to create playlists for Moriarty the Patriot characters. I have been able to find a couple of images that DuckDuckGo says I am free to use and share commercially, but I wanted to know if I am limited to just those? What are the copyright rules...

  • Casual Listener
  • I want to create playlists for Moriarty the Patriot characters. I have been able to find a couple of images that DuckDuckGo says I am free to use and share commercially, but I wanted to know if I am ...
  • ribezaz
  • Spotify Star
  • 332 Views
  • 1 replies
  • 1 likes
  • 332 Views
  • 1 replies
  • 1 likes

Superuser Contribution Playing music simultaneously to my Niam Muso and sonos play 1

Hi, I would like to know if it is possible to play music simultaneously to both my Niam Muso and Sonos play 1 speaker at the same time? I have read I might be able to using airplay and put them in a group in Spotify, is this possible?If not, do you h...

  • Casual Listener
  • Hi,   I would like to know if it is possible to play music simultaneously to both my Niam Muso and Sonos play 1 speaker at the same time? I have read I might be able to using airplay and put t...
  • Dessi
  • Moderator
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Home page shown twice after following notification

PlanPremiumCountryDeviceSamsung Galaxy S10+Operating SystemAndroid 12 My Question or IssueHello folks, there is a bug on the android app. When you follow a notification from Spotify at the top, like new episode podcast notification, and when you hit ...

  • Gig Goer
  • Plan Premium Country Device Samsung Galaxy S10+ Operating System Android 12   My Question or Issue Hello folks, there is a bug on the android app. When you follow a notification from Sp...
  • ukergin
  • Gig Goer
  • 471 Views
  • 4 replies
  • 0 likes
  • Other
    Samsung
  • 471 Views
  • 4 replies
  • 0 likes

Superuser Contribution Stuck on advertisement screen when I click on a song

When I click on a new song than the screen comes which says see an ad for 30 minutes of uninterrupted listening. But the screen is stuck and not the ad is playing or the song. Please help

  • Visitor
  • When I click on a new song than the screen comes which says see an ad for 30 minutes of uninterrupted listening. But the screen is stuck and not the ad is playing or the song. Please help
  • Novy
  • Moderator
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify suddenly not automatically play next episode of podcast

PlanPremiumCountryDenmarkDeviceOnePlus NordOperating SystemLatest My Question or IssueHi. I have a range of podcasts i like to listen to, but it's the same episodes i like to listen to. Normally it works fine.But the last few days i have noticed that...

  • Casual Listener
  •   Plan Premium Country Denmark Device OnePlus Nord Operating System Latest   My Question or Issue Hi.  I have a range of podcasts i like to listen to, but it's the same epi...
  • HibbledyBibbledy
  • Newbie
  • 8306 Views
  • 18 replies
  • 4 likes
  • Other
  • 8306 Views
  • 18 replies
  • 4 likes

Solved!!Superuser Contribution Now Playing bar missing on Samsung TV and Android TV

PlanPremium CountryN. Macedonia DeviceSamsung QLED TV Q70B (2022) Operating SystemSamsung Smart TV OS, Android TV OS My Question or Issue When you play something, then exit the Spotify app on the TV and re-open it, the Now Playing bar on the top left...

  • Regular
  • Plan Premium   Country N. Macedonia  Device Samsung QLED TV Q70B (2022)   Operating System Samsung Smart TV OS, Android TV OS   My Question or Issue   When you...
  • VladimirM
  • Regular
  • 4576 Views
  • 27 replies
  • 6 likes
  • Samsung
    TV
  • 4576 Views
  • 27 replies
  • 6 likes

Superuser Contribution Bring back clear queue option

Please bring back the functionality to clear the queue. Very disappointed this is no longer an option.

  • Casual Listener
  • Please bring back the functionality to clear the queue. Very disappointed this is no longer an option.
  • Jdeftc
  • Casual Listener
  • 6094 Views
  • 12 replies
  • 12 likes
  • 6094 Views
  • 12 replies
  • 12 likes

Superuser Contribution PS4 - Spotify Error :(

PlanPremiumCountryUS DevicePS4Operating SystemPS OS My Question or IssueI have installed and reinstalled Spotfy more than 4 times in my PS4 but every time I try opening it, or linking it, it will load and load and load, and after a couple of minutes ...

  • Visitor
  •   Plan Premium Country US   Device PS4 Operating System PS OS   My Question or Issue I have installed and reinstalled Spotfy more than 4 times in my PS4 but every time I tr...
  • Yordan
  • Moderator
  • 59029 Views
  • 16 replies
  • 3 likes
  • music
    PlayStation
    Sony
  • 59029 Views
  • 16 replies
  • 3 likes

Superuser Contribution My phone when connected to my car via usb randomly cuts out, why?

No matter the song, downloaded or not, at random songs will cut out for 1-2 seconds and i can see on my radio it never skips but the audio cuts out. This does not happen when listening via bluetooth for headphones and this does not happen on my pc.I'...

  • Casual Listener
  • No matter the song, downloaded or not, at random songs will cut out for 1-2 seconds and i can see on my radio it never skips but the audio cuts out. This does not happen when listening via bluetooth ...
  • Chromium24
  • Casual Listener
  • 315 Views
  • 3 replies
  • 0 likes
  • 315 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can’t see percentages on audiobooks

24/06/24 PlanPremiumCountryAustralia DeviceiPhone 11 and iPad Operating SystemiOS 17 My Question or IssueWhy Can’t see percentages on audiobooks

  • Regular
  • 24/06/24    Plan Premium Country Australia  Device iPhone 11 and iPad  Operating System iOS 17   My Question or Issue Why Can’t see percentages on audiobooks
  • jengallistener19024
  • Visitor
  • 2791 Views
  • 21 replies
  • 0 likes
  • Other
  • 2791 Views
  • 21 replies
  • 0 likes