Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Jakewj
  • Visitor
  • 8329 Views
  • 57 replies
  • 7 likes
  • Other
  • 8329 Views
  • 57 replies
  • 7 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19488 Views
  • 9 replies
  • 2 likes
  • Other
  • 19488 Views
  • 9 replies
  • 2 likes

Superuser Contribution “Can’t add songs to Collaborative Playlist”

What doesn’t work:- Adding songs to a collaborative playlist on any platform or by a free or premium userWhat does work:- Private playlists work completely fine- Following the collaborative playlist- Viewing and previewing the songs in the collaborat...

  • Newbie
  • What doesn’t work: - Adding songs to a collaborative playlist on any platform or by a free or premium user What does work: - Private playlists work completely fine - Following the collaborati...
  • Maria
  • Moderator
  • 787 Views
  • 3 replies
  • 1 likes
  • Other
  • 787 Views
  • 3 replies
  • 1 likes

Superuser Contribution I have a podcast on Spotify with incorrect recommendations

I have a horror/western podcast that I just released, called The Foxkey Chronicles What Hides Beneath.In the "similar to" recommendations a bunch of childrens stories are recommended. I would hate for some children to watch this thinking it's a bedti...

  • Visitor
  • I have a horror/western podcast that I just released, called The Foxkey Chronicles What Hides Beneath. In the "similar to" recommendations a bunch of childrens stories are recommended. I would hate ...
  • Elena
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

[Playstation] Controller Shortcuts

PlanPremiumCountryLithuaniaDevice(Playstation 4) My Question or Issue I firmly believe the PS4 Controller had shortcuts to use in Spotify: you could skip songs backwards and forwards with R2 and L2, you could skip to the previous/next track with R1 a...

  • Newbie
  • Plan Premium Country Lithuania Device (Playstation 4)   My Question or Issue   I firmly believe the PS4 Controller had shortcuts to use in Spotify: you could skip songs backwards a...
  • Cns0093
  • Visitor
  • 2889 Views
  • 3 replies
  • 4 likes
  • 2889 Views
  • 3 replies
  • 4 likes

Solved!!Superuser Contribution Spotify doesn’t play on Bose SoundTouch anymore

PlanPremiumCountryUSADevice(iPhone 11, iPad Air)Operating System(iOS latest update.) My Question or IssueI have a Bose SoundTouch which I can control from my iPhone or iPad using its SoundTouch app. I’ve never had an issue until a few days ago. Whene...

  • Visitor
  • Plan Premium Country USA Device (iPhone 11, iPad Air) Operating System (iOS latest update.)   My Question or Issue I have a Bose SoundTouch which I can control from my iPhone or iPad u...
  • Lpheloung
  • Casual Listener
  • 128399 Views
  • 88 replies
  • 18 likes
  • Connect
    music
    Other
  • 128399 Views
  • 88 replies
  • 18 likes

Superuser Contribution How do I remove one person from a shared spotify account?

My husband and I share a spotify account. I would like to remove my music without interrupting his. How do I do that?

  • Visitor
  • My husband and I share a spotify account. I would like to remove my music without interrupting his. How do I do that?
  • Eni
  • Moderator
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution (Xbox One) Spotify Not Playing Music

PlanFreeCountryUnited States of AmericaDeviceXbox OneOperating System2.4.23.70 My Question or IssueWhile I was listening to Spotify on my Xbox One an ad came on and the ad played through but after the ad finished my Spotify wouldn’t play the next son...

  • Newbie
  • Plan Free Country United States of America Device Xbox One Operating System 2.4.23.70   My Question or Issue While I was listening to Spotify on my Xbox One an ad came on and the ad pl...
  • Hunter0999
  • Newbie
  • 23445 Views
  • 15 replies
  • 30 likes
  • Other
  • 23445 Views
  • 15 replies
  • 30 likes

Issue with Spotify in BMW using native iDrive 8.5 app

IssueSpotify stopped working in my BMW car using tha native app (not Carplay). I get the error "Spotify not available. Please check your online connection and your login data and ensure that you are using a Spotify-Premium account". Error message in ...

  • Visitor
  • Issue Spotify stopped working in my BMW car using tha native app (not Carplay). I get the error "Spotify not available. Please check your online connection and your login data and ensure that you ar...
  • user-removed
  • Not applicable
  • 462 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 462 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect can't connect to the device(wiim and alyric)

I tried both from Android app and macOS app it can see the devices and it can choose the device, but once it trying to connect nothing happen, I can't see an error on can't connect.

  • Visitor
  • I tried both from Android app and macOS app it can see the devices and it can choose the device, but once it trying to connect nothing happen, I can't see an error on can't connect.
  • MihailY
  • Moderator
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify crashes after login - car headunit

Hi Alex and Spotify, I've got the same problem, Spotify has been working no problem for months, now that I've updated it keeps crashing. I've checked for updated firmware for my car head unit and there isn't any,all at the latest version. so to fix I...

  • Casual Listener
  • Hi Alex and Spotify,  I've got the same problem,  Spotify has been working no problem for months,  now that I've updated it keeps crashing.  I've checked for updated firmware ...
  • Eni
  • Moderator
  • 356 Views
  • 3 replies
  • 0 likes
  • Other
  • 356 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can not see the buttons settings anymore.

Sur la page principale se trouvait normalement un bouton paramètre, il n'y ait plus et je désire changer mes préférences pour le téléchargement. Merci de m'aider.

  • Casual Listener
  • Sur la page principale se trouvait normalement un bouton paramètre, il n'y ait plus et je désire changer mes préférences pour le téléchargement. Merci de m'aider.
  • Novy
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Modify device cap calculation to accommodate dual-boot systems

WARNING: Some parts get technical. See the TL;DR I'm an avid Spotify listener that is subscribed to Premium Family. I use the download feature very frequently to cut down on unnecessary internet usage for frequently played tracks. Recently I bought a...

  • Newbie
  • WARNING: Some parts get technical. See the TL;DR   I'm an avid Spotify listener that is subscribed to Premium Family. I use the download feature very frequently to cut down on unnecessary inte...
  • 133 Views
  • 0 replies
  • 0 likes
  • Other
  • 133 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Why does Spotify stop playing my music for 10-30-60 seconds and continues

On fiber network, it sometimes hapens and other day everything is played with no problem, without changing anything!

  • Music Fan
  • On fiber network, it sometimes hapens and other day everything is played with no problem, without changing anything!
  • exmann
  • Music Fan
  • 503 Views
  • 10 replies
  • 0 likes
  • 503 Views
  • 10 replies
  • 0 likes

Superuser Contribution Missing Episodes from "New Episodes" playlist

Plan PremiumCountry IEDevice Pixel 6 ProOperating System Android 13 My Question or IssueI follow a few podcasts and the most recent episodes don't always show up on the "New Episodes" playlist. I use the "New Episodes" playlist to grab the episodes i...

  • Music Fan
  • Plan Premium Country IE Device Pixel 6 Pro Operating System Android 13   My Question or Issue I follow a few podcasts and the most recent episodes don't always show up ...
  • primalux
  • Regular
  • 549 Views
  • 5 replies
  • 0 likes
  • Other
  • 549 Views
  • 5 replies
  • 0 likes

Random artists in recently played

My Question or IssueSo I've been using spotify since 2016, and I've never encountered something as weird as this.I've been noticing that whenever I'm offline, I get new random artists in my recently played.I just want to further elaborate that I HAVE...

  • Newbie
  • My Question or Issue So I've been using spotify since 2016, and I've never encountered something as weird as this. I've been noticing that whenever I'm offline, I get new random artists in my recen...
  • Cris_cabralmoreira
  • Visitor
  • 829 Views
  • 2 replies
  • 0 likes
  • Logitech
    Other
    Samsung
  • 829 Views
  • 2 replies
  • 0 likes

home button and search button are on top rather than on the left.

There is a library on the left, and there should be a home button and a search button above the original library. But there is a home button at the top and a search area at the top center.

  • Newbie
  • There is a library on the left, and there should be a home button and a search button above the original library. But there is a home button at the top and a search area at the top center.
  • Amayy
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I make my audiobook available in Germany?

I have published my audiobook via Findaway Voices and it is available in the US, but not in my home country Germany. Which options do I have to make it available in Germany?

  • Visitor
  • I have published my audiobook via Findaway Voices and it is available in the US, but not in my home country Germany. Which options do I have to make it available in Germany?
  • Joan
  • Moderator
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Apple TV: Unable to expand playlist description

Plan PremiumCountry United KingdomDevice Apple TV 4KOperating System tvOS 17.5.1My Question or Issue Cannot expand playlist description on Apple TV.To Repro:Launch Spotify on Apple TVVisit a playlist that has a description long enough to be truncated...

  • Regular
  • Plan Premium Country United Kingdom Device Apple TV 4K Operating System tvOS 17.5.1 My Question or Issue     Cannot expand playlist description on Apple TV. To R...
  • Ivelina
  • Moderator
  • 768 Views
  • 7 replies
  • 0 likes
  • TV
  • 768 Views
  • 7 replies
  • 0 likes

Superuser Contribution View profile of Blend members

I made a Blend with a friend and sent them the request. However once the Blend was made I can't get to the friend's profile to view their other playlists. They have to share their profile with me in a separate text. Can we please have to option in ou...

  • Visitor
  • I made a Blend with a friend and sent them the request. However once the Blend was made I can't get to the friend's profile to view their other playlists. They have to share their profile with me in ...
  • AlejaR
  • Moderator
  • 1388 Views
  • 1 replies
  • 0 likes
  • 1388 Views
  • 1 replies
  • 0 likes