Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 7sd-_491obm6p
  • Newbie
  • 10536 Views
  • 72 replies
  • 9 likes
  • Other
  • 10536 Views
  • 72 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20164 Views
  • 9 replies
  • 2 likes
  • Other
  • 20164 Views
  • 9 replies
  • 2 likes

Log In

When I try to log in to the web player from Chrome, it just takes me right back to the Log In/ Sign up page. It was just working 10 minutes ago, then it logged me out and now I can't get back in

  • Newbie
  • When I try to log in to the web player from Chrome, it just takes me right back to the Log In/ Sign up page. It was just working 10 minutes ago, then it logged me out and now I can't get back in 😞&n...
  • Soni209
  • Casual Listener
  • 476 Views
  • 2 replies
  • 1 likes
  • 476 Views
  • 2 replies
  • 1 likes

502 Bad Gateway with chromecast

Hey since today i having issues to stream music to the Chromecast via Google home.I receive the error message mentioned in the subject.Sometimes it is working without any errors but then again it starts to mess around.Any ideas how to fix this? Best ...

  • Newbie
  • Hey 🙂   since  today i having issues to stream music to the Chromecast via Google home. I receive the error message mentioned in the subject. Sometimes it is working without any errors...
  • Quirquincho
  • Newbie
  • 745 Views
  • 1 replies
  • 0 likes
  • 745 Views
  • 1 replies
  • 0 likes

Samsung Gear Sport Watch - Spotify App Not Found

I was previously using an iPhone 7+ and paired it with my Samsung Gear Sport watch. This worked fine, as I was able to download the Spotify App, download offline playlists, etc. Over the weekend, my new iPhone X arrived so I had to wipe the watch and...

  • Newbie
  • I was previously using an iPhone 7+ and paired it with my Samsung Gear Sport watch. This worked fine, as I was able to download the Spotify App, download offline playlists, etc. Over the weekend, my ...
  • 704 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 704 Views
  • 0 replies
  • 0 likes

Spotify Web player volume up song won't play

I've used spotify web player since 9th grade and I've just started having this issue. I'm using Chrome but I have a windows computer. Yesterday I made a playlist and was using it as usual, and I tried to click on a song. It said I was listening to my...

  • Newbie
  • I've used spotify web player since 9th grade and I've just started having this issue. I'm using Chrome but I have a windows computer. Yesterday I made a playlist and was using it as usual, and I trie...
  • Sebasty
  • Community Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Alan Parsons Project songs missing?

Where the **bleep** did the alaln parsons go fam? i want the alan parsons. If what goes up most come down, how can my **bleep** go up without alan parsons? missing songs include What Goes Up and Some Other Time

i robot.jpg
  • Casual Listener
  • Where the **bleep** did the alaln parsons go fam? i want the alan parsons. If what goes up most come down, how can my **bleep** go up without alan parsons?           &n...
  • GluciousBiscuit
  • Newbie
  • 925 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 925 Views
  • 1 replies
  • 0 likes

Blank page when I try to log in

Trying to use web player on a chromebook. Everytime I try to log in the screen just goes blank, I refresh the page and it's back at the login stage. Very annoying Just tried to use web player on a macbook and it's the same thing.

  • Gig Goer
  • Trying to use web player on a chromebook.   Everytime I try to log in the screen just goes blank, I refresh the page and it's back at the login stage.   Very annoying   Just trie...
  • 758 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 758 Views
  • 0 replies
  • 0 likes

When is the live concert of Ariana in Ohio can anybody help me out with this

I am really a big fan of Ariana. I just want to know form you guys please help that when her live concert is going to be held in ohio or other regions near to my area. your answers will be really apprecitable from me.

  • Music Fan
  • I am really a big fan of Ariana. I just want to know form you guys please help that when her live concert is going to be held in ohio or other regions near to my area. your answers will be really app...
  • 362 Views
  • 0 replies
  • 0 likes
  • 362 Views
  • 0 replies
  • 0 likes

Facebook Connections

Hi all – I am having an ongoing issue connecting to my Facebook account. I get the error, "Sorry there has been a temporary error, please try again later." This has been persisting. Could I have some help in fixing it? I am worried I may have connect...

  • Newbie
  • Hi all – I am having an ongoing issue connecting to my Facebook account. I get the error, "Sorry there has been a temporary error, please try again later." This has been persisting. Could I have some...
  • 281 Views
  • 0 replies
  • 0 likes
  • Other
  • 281 Views
  • 0 replies
  • 0 likes

QUEUE management still sucks, after how many years?

I want to echo the original post: "make it work like Rdio’s did" What, we're five years in and no improvements in queue management? I'll go years back and reiterate that:1) there should be a way to "play next"2) an "album," a "playlist" and a "song" ...

  • Gig Goer
  • I want to echo the original post: "make it work like Rdio’s did"   What, we're five years in and no improvements in queue management?   I'll go years back and reiterate that: 1) there ...
  • Machiventa858
  • Music Fan
  • 1726 Views
  • 3 replies
  • 5 likes
  • Linux
    Mac
    Web Player
    Windows
  • 1726 Views
  • 3 replies
  • 5 likes

Edit order of playlist in Chrome OS webplayer

I am using the spotify webplayer from the Chrome store on my Samsung Chromebook. Everything seems to be working fine but one problem is I cannot edit the order of playlists. The drag/drop method does not work. Is this feature just not implemented (if...

  • Newbie
  • I am using the spotify webplayer from the Chrome store on my Samsung Chromebook.   Everything seems to be working fine but one problem is I cannot edit the order of playlists.  The drag...
  • Marshamads
  • Newbie
  • 18429 Views
  • 17 replies
  • 6 likes
  • 18429 Views
  • 17 replies
  • 6 likes

Playlist stops after a few songs

Hi, I'm using spotify premium for family and accessing spotify through the web player. For the last few weeks, playlists keep stopping after playing only a few songs.Any ideas? I've tried rebooting and it does nothing. I have the same issue on multip...

  • Newbie
  • Hi, I'm using spotify premium for family and accessing spotify through the web player. For the last few weeks, playlists keep stopping after playing only a few songs. Any ideas? I've tried rebooting...
  • 431 Views
  • 0 replies
  • 0 likes
  • 431 Views
  • 0 replies
  • 0 likes

Nokia 3310

I'm thinking about buying a Nokia 3310, but is there a way to use spotify on it?

  • Newbie
  • I'm thinking about buying a Nokia 3310, but is there a way to use spotify on it?
  • toast23
  • Newbie
  • 12065 Views
  • 3 replies
  • 15 likes
  • 12065 Views
  • 3 replies
  • 15 likes

Onkyo & Connect

I have an Onkyo TX-NR616. I downloaded and installed the last and recent Onkyo firmware for connection trough my Android Smartphone app. During the first day my Onkyo was in the list of Available Devices of the app and I could use Spotify perfectly t...

  • Regular
  • I have an Onkyo TX-NR616. I downloaded and installed the last and recent Onkyo firmware for connection trough my Android Smartphone app. During the first day my Onkyo was in the list of Availabl...
  • 1114883842
  • Newbie
  • 14573 Views
  • 20 replies
  • 0 likes
  • Onkyo
  • 14573 Views
  • 20 replies
  • 0 likes

Xbox One app songs crackle while playing games

Ive had this app on my xbox since it was released on there and never had an issue with it until now. I noticed a crackling noise when listening to music and playing games. It sounds fine when its only spotify playing.

  • Casual Listener
  • Ive had this app on my xbox since it was released on there and never had an issue with it until now. I noticed a crackling noise when listening to music and playing games. It sounds fine when its onl...
  • Keeez510
  • Casual Listener
  • 3481 Views
  • 2 replies
  • 4 likes
  • 3481 Views
  • 2 replies
  • 4 likes

Stop censoring by removing songs with controversial words.

The David Allan Coe song “If that ain’t country” has apparently been removed. If this is going to be the new trend for Spotify then I will definitely cancel my subscription and go with another streaming service.

  • Newbie
  • The David Allan Coe song “If that ain’t country” has apparently been removed. If this is going to be the new trend for Spotify then I will definitely cancel my subscription and go with another stream...
  • 1029 Views
  • 0 replies
  • 11 likes
  • 1029 Views
  • 0 replies
  • 11 likes

Apple Airport Express Airplay not found in Spotify app or desktop

Hi, I've been trying to setup my Airport Express as a Music station. A few years back this was working perfectly. I could find my Airport via Airplay in Spotify, but now I can not find it anymore. I've reset all settings and reconfigured the airport....

  • Casual Listener
  • Hi,   I've been trying to setup my Airport Express as a Music station. A few years back this was working perfectly. I could find my Airport via Airplay in Spotify, but now I can not find it an...
  • david1969
  • Newbie
  • 2959 Views
  • 4 replies
  • 0 likes
  • Other
  • 2959 Views
  • 4 replies
  • 0 likes

Spotify quits playing on Echodot

Spotify plays for about 10-15 minutes and then just stops playing when streaming via my Echodot. Deleted and reinstalled Spotify on all devices, logged off of Spotify (deleted connection) to Alexa (Echodot) and re-connected. Still does it. Amazon Mus...

  • Casual Listener
  • Spotify plays for about 10-15 minutes and then just stops playing when streaming via my Echodot.   Deleted and reinstalled Spotify on all devices, logged off of Spotify (deleted connection) to A...
  • 586 Views
  • 0 replies
  • 1 likes
  • 586 Views
  • 0 replies
  • 1 likes

Apple iWatch

When will spotify have an app available on iwatch?

  • Newbie
  • When will spotify have an app available on iwatch?
  • Shelbyhicks32
  • Newbie
  • 1032 Views
  • 3 replies
  • 5 likes
  • Other
  • 1032 Views
  • 3 replies
  • 5 likes

Solved!! Music Player

Hello In a few weeks, I am getting into my school's dorm, and we are not allowed to use any electronic devices except mp3 players (they said no ipods). I am currently using Spotify Premium on an android device and I really want to keep using Spotify....

  • Casual Listener
  • Hello   In a few weeks, I am getting into my school's dorm, and we are not allowed to use any electronic devices except mp3 players (they said no ipods). I am currently using Spotify Premium o...
  • Luke
  • Spotify Star
  • 494 Views
  • 1 replies
  • 0 likes
  • Other
  • 494 Views
  • 1 replies
  • 0 likes