Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Niyoshi
  • Newbie
  • 12721 Views
  • 83 replies
  • 9 likes
  • Other
  • 12721 Views
  • 83 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20585 Views
  • 9 replies
  • 2 likes
  • Other
  • 20585 Views
  • 9 replies
  • 2 likes

Superuser Contribution Tesla app plays Private session from another device

PlanPremiumCountryCroatiaDeviceMacbook Air, Tesla Model 3Operating SystemMacOS Sonoma 14.5, Tesla v12 (2024.20.9) My Question or IssueI listen to LoFi beats at work and I have Private session turned on on my Mac Spotify app. When i get in the car it ...

  • Casual Listener
  • Plan Premium Country Croatia Device Macbook Air, Tesla Model 3 Operating System MacOS Sonoma 14.5, Tesla v12 (2024.20.9)   My Question or Issue I listen to LoFi beats at work and I hav...
  • Joan
  • Moderator
  • 452 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution 'Espresso' plays upon app restart

PlanFreeDeviceiPhone 8Operating SystemiOS 16.7.7 My Question or IssueWhenever I restart the Spotify app, through either restarting my phone or leaving the app closed for a while, when I open the app, it automatically opens 'Espresso' by Sabrina Carpe...

  • Regular
  • Plan Free Device iPhone 8 Operating System iOS 16.7.7   My Question or Issue Whenever I restart the Spotify app, through either restarting my phone or leaving the app closed for a while,...
  • sisu_yooper
  • Newbie
  • 3295 Views
  • 16 replies
  • 2 likes
  • Other
  • 3295 Views
  • 16 replies
  • 2 likes

Superuser Contribution My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • I created a new playlist in our profile and when I search for it by the exact title it doesn't show up.  I also tried searching for it with the first word only and it still does not come up.&nbs...
  • のぞみ
  • Visitor
  • 20585 Views
  • 9 replies
  • 2 likes
  • Other
  • 20585 Views
  • 9 replies
  • 2 likes

Superuser Contribution "1 Songs" pluralization issue

The meta tag for the following page is "Single · Stealth · 2024 · 1 songs":https://open.spotify.com/album/1jGXMtxk1AcCLxCCNq5Sed This results "1 songs" appearing in the preview below and in search engine results. It appears correctly on the page as "...

  • Casual Listener
  • The meta tag for the following page is "Single · Stealth · 2024 · 1 songs": https://open.spotify.com/album/1jGXMtxk1AcCLxCCNq5Sed   This results "1 songs" appearing in the preview below and i...
  • Yordan
  • Moderator
  • 271 Views
  • 3 replies
  • 0 likes
  • Other
  • 271 Views
  • 3 replies
  • 0 likes

Superuser Contribution Where is Spotify HiFi?

The year is almost over and no HiFi in sight. No news. No communication. Nothing. What's going on? Some info would be nice.

  • Music Fan
  • The year is almost over and no HiFi in sight. No news. No communication. Nothing. What's going on? Some info would be nice. 
  • Rafay78
  • Visitor
  • 27997 Views
  • 94 replies
  • 119 likes
  • Other
  • 27997 Views
  • 94 replies
  • 119 likes

Superuser Contribution [Xbox One] Issues with Spotify App

Hi, 1) Schwarze SUVs by Paula Hartmann breaks after a Minute and Skips.2) Make you Mine by Madison Beer Breaks the App completely. The overlay shifts, the Video Breaks continuosly and usually the album cover doesnt go away for all time after the Vide...

  • Newbie
  • Hi,   1) Schwarze SUVs by Paula Hartmann breaks after a Minute and Skips. 2) Make you Mine by Madison Beer Breaks the App completely. The overlay shifts, the Video Breaks continuosly and usua...
  • Yordan
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • Other
  • 199 Views
  • 1 replies
  • 0 likes

Garmin watch. Spotify "Sync failed"

Plan PremiumCountryNew zealandDeviceGarmin 645mOperating SystemSpotify 1.1.32.618.gda5638a6 (Microsoft Store version)Garmin Connect 4.30Garmin 645m 6.60 My Question or IssueSince the most recent Spotify update i get Sync failed when I try to update o...

  • Newbie
  • Plan  Premium Country New zealand Device Garmin 645m Operating System Spotify 1.1.32.618.gda5638a6 (Microsoft Store version) Garmin Connect 4.30 Garmin 645m 6.60   My Question or...
  • Chrono1312
  • Visitor
  • 18623 Views
  • 7 replies
  • 4 likes
  • Connect
  • 18623 Views
  • 7 replies
  • 4 likes

Superuser Contribution unable to open web player

upstream connect error or disconnect/reset before headers. reset reason: overflowPlanPremiumCountryGermanyDeviceLenovo LaptopOperating SystemWin10My Question or Issueam periodically unable to connect to webplayer

  • Casual Listener
  • upstream connect error or disconnect/reset before headers. reset reason: overflow Plan Premium Country Germany Device Lenovo Laptop Operating System Win10 My Question or Issue am periodical...
  • Ash104
  • Visitor
  • 3166 Views
  • 5 replies
  • 1 likes
  • WebPlayer
  • 3166 Views
  • 5 replies
  • 1 likes

Superuser Contribution The left side of spotify screen's side bar will not expand to the right

The left side of spotify screen's side bar will not expand to the right. Please fix it.

  • Casual Listener
  • The left side of spotify screen's side bar will not expand to the right.  Please fix it.
  • a0dd8wpc9czto0vc7q70
  • Casual Listener
  • 287 Views
  • 2 replies
  • 0 likes
  • 287 Views
  • 2 replies
  • 0 likes

Smart Shuffle keeps replaying the same 7 tracks

Was in a 3 hour car ride. Didn't notice at first due to conversations, but eventually everyone noticed after about first seven songs Smart Shuffle just keeps replaying them. We had to turn Smart Shuffle off, which is a shame. (We like its ability to ...

  • Casual Listener
  • Was in a 3 hour car ride. Didn't notice at first due to conversations, but eventually everyone noticed after about first seven songs Smart Shuffle just keeps replaying them. We had to turn Smart Shuf...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Artist Mix not appearing in their artist mix

PlanFreeCountryUnited StatesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI’ve had an issue with my Artist Mixes. My “Michael Jackson Mix” doesn’t feature any Mich...

  • Casual Listener
  • Plan Free Country United States Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I’ve had...
  • MihailY
  • Moderator
  • 385 Views
  • 3 replies
  • 0 likes
  • music
    Other
  • 385 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify takes over play/pause button on Amazon Fire cube

PlanPremiumCountryUSDeviceFire Cube and LG tvOperating SystemFire os Whenever I use Spotify on my firecube it takes over the play/pause button on other apps. After using spotify, I exit, and then go to another app, say Netflix, Hulu, or Prime, but if...

  • Casual Listener
  • Plan Premium Country US Device Fire Cube and LG tv Operating System Fire os  Whenever I use Spotify on my firecube it takes over the play/pause button on other apps.&nbsp...
  • Evident911
  • Visitor
  • 5106 Views
  • 17 replies
  • 0 likes
  • Other
  • 5106 Views
  • 17 replies
  • 0 likes

Superuser Contribution “exclusive episodes for subscribers” feed card NOT showing up for all users in our podcast community

We have a podcast hosted on megaphone, and we use the optional exclusive episodes playlist to port our paywalled Patreon content into Spotify. I can see this option on my regular Spotify account, but some of our users cannot. Is this something that w...

  • Visitor
  • We have a podcast hosted on megaphone, and we use the optional exclusive episodes playlist to port our paywalled Patreon content into Spotify.    I can see this option on my regular Spoti...
  • Dessi
  • Moderator
  • 244 Views
  • 1 replies
  • 0 likes
  • Other
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sharing Podcasts to other providers

When I shared my podcast with Apple Podcasts only 4 episodes out of 22 appear to be available, is this because the other episodes contain music or because they were recorded using the Spotify for Podcasters app and the files are not recognised by App...

  • Casual Listener
  • When I shared my podcast with Apple Podcasts only 4 episodes out of 22 appear to be available, is this because the other episodes contain music or because they were recorded using the Spotify for Pod...
  • MickyC73
  • Casual Listener
  • 667 Views
  • 4 replies
  • 0 likes
  • Connect
  • 667 Views
  • 4 replies
  • 0 likes

ABSURD amount of advertisements on podcasts

PlanPremiumCountryBrazil My Question or Issue We all know that ads on podcasts are a HUGE nuisance, which could be easily solved by playing them only for free users, as happens today with music.After all, I pay the premium precisely so I don't have t...

  • Newbie
  •   Plan Premium Country Brazil   My Question or Issue   We all know that ads on podcasts are a HUGE nuisance, which could be easily solved by playing them only for free users,...
  • untilthen
  • Regular
  • 310 Views
  • 1 replies
  • 2 likes
  • Other
  • 310 Views
  • 1 replies
  • 2 likes

I hear ads while listening to podcasts.

The name of the thing that I'm listening changes to ,,ad" and I hear an ad. I'm not paying premium to get ads, cmon guys. Please switch it off on my account

  • Visitor
  • The name of the thing that I'm listening changes to ,,ad" and I hear an ad. I'm not paying premium to get ads, cmon guys. Please switch it off on my account
  • untilthen
  • Regular
  • 335 Views
  • 2 replies
  • 0 likes
  • 335 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why iam I paying a premium app and still have all the adds

Iam paying for something i don’t get and it will be great as iam on a metal heathal plan,like to talk to someone not a text about this

  • Visitor
  • Iam paying for something i don’t get and it will be great as iam on a metal heathal plan,like to talk to someone not a text about this
  • untilthen
  • Regular
  • 226 Views
  • 2 replies
  • 0 likes
  • 226 Views
  • 2 replies
  • 0 likes

Solved!! Non-explicit (nor inappropriate) song is unplayable

PlanFreeCountryUSADeviceDELL LaptopOperating SystemChrome (Web browser) My Question or IssueI have a song in one of my playlists (Candle Queen by Ghost and Pals & Silver Chord Music) that is unplayable now when it was playable previously. I'm not sur...

  • Regular
  • Plan Free Country USA Device DELL Laptop Operating System Chrome (Web browser)   My Question or Issue I have a song in one of my playlists (Candle Queen by Ghost and Pals & Silver ...
  • osornios
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • Other
  • 314 Views
  • 1 replies
  • 0 likes