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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • DropDaBeet
  • Newbie
  • 11693 Views
  • 78 replies
  • 9 likes
  • Other
  • 11693 Views
  • 78 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20401 Views
  • 9 replies
  • 2 likes
  • Other
  • 20401 Views
  • 9 replies
  • 2 likes

Superuser Contribution "Year in Review" playlist displays the current user's playlist instead of t

When attempting to view another user's "Year in Review" playlist, the playlist displayed is the current logged-in user's "Year in Review" playlist, rather than the intended user's playlist. This issue occurs across multiple platforms: web, iOS app, a...

  • Casual Listener
  • When attempting to view another user's "Year in Review" playlist, the playlist displayed is the current logged-in user's "Year in Review" playlist, rather than the intended user's playlist. This issu...
  • AlejaR
  • Moderator
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify isn't playing anything on any of my devices

everytime I try to play something is just doesn't load or the screen is black. I've tried different devices, changing wifi networks, logging in and out and deleting and reinstalling the app but nothing seems to be working

  • Casual Listener
  • everytime I try to play something is just doesn't load or the screen is black. I've tried different devices, changing wifi networks, logging in and out and deleting and reinstalling the app but nothi...
  • Yordan
  • Moderator
  • 114 Views
  • 3 replies
  • 0 likes
  • 114 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify suddenly shoots volume to MAX and blows Hi-Fi Amplifier

Plan: Premium IndividualCountry: SpainDevice: Denon AVR-X4500 H and iPhone SEOperating System: iOS 17.4.1 I have a Denon AVR-X4500H amplifier and was listening to music from Spotify the other day (through Denon HEOS Music which is certified for Spoti...

  • Regular
  • Plan: Premium Individual Country: Spain Device: Denon AVR-X4500 H and iPhone SE Operating System: iOS 17.4.1   I have a Denon AVR-X4500H amplifier and was listening to music ...
  • ivanbobadilla
  • Regular
  • 1148 Views
  • 6 replies
  • 5 likes
  • Denon
  • 1148 Views
  • 6 replies
  • 5 likes

Superuser Contribution wearos offline audiobook playback stutters

PlanPremiumCountryUkDeviceSamsung watch 4 classic SMr880With Bluetooth headphonesOperating SystemAndroid 14 / wearos 5.0 My Question or IssueWhen listening offline to downloaded music using detached watch only (e.g. out for a run) music playback is f...

  • Casual Listener
  • Plan Premium Country Uk Device Samsung watch 4 classic SMr880 With Bluetooth headphones Operating System Android 14 / wearos 5.0   My Question or Issue When listening offline to downl...
  • Dessi
  • Moderator
  • 62 Views
  • 1 replies
  • 0 likes
  • Other
    Samsung
  • 62 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts are now so much quieter than songs

Plan Premium Country US Device Pixel 7 Operating System Android 14 My Question or Issue Podcasts sound are now so much lower than songs. This has been happening for a month. Listen to any NPR podcast with any song for comparison. It applies to other ...

  • Casual Listener
  • Plan Premium Country US Device Pixel 7 Operating System Android 14   My Question or Issue Podcasts sound are now so much lower than songs. This has been happening for a month...
  • Alenjak7
  • Gig Goer
  • 7918 Views
  • 36 replies
  • 3 likes
  • Other
  • 7918 Views
  • 36 replies
  • 3 likes

How do I fix "spotify can't play this right now" on my chrome book?

I had a premium account and it keeps stopping the song after less than 1 second, so I tried using the free account and it does not skip songs, but I pay for the premium, so why doesn't it work?

  • Visitor
  • I had a premium account and it keeps stopping the song after less than 1 second, so I tried using the free account and it does not skip songs, but I pay for the premium, so why doesn't it work?
  • 31k6waxolqfaaacllml5
  • Visitor
  • 1834 Views
  • 2 replies
  • 1 likes
  • 1834 Views
  • 2 replies
  • 1 likes

Superuser Contribution How can I disable the DJ voice narration?

I really don't want or need any narration from X. It makes sense that there's an explanation of shifting modes, but I'd rather have it in a text banner in the screen UI than have it interrupt the music. It's distracting and makes me want to turn it o...

  • Visitor
  • I really don't want or need any narration from X. It makes sense that there's an explanation of shifting modes, but I'd rather have it in a text banner in the screen UI than have it interrupt the mus...
  • VPofNewYorkTimes
  • Newbie
  • 2024 Views
  • 5 replies
  • 15 likes
  • 2024 Views
  • 5 replies
  • 15 likes

Superuser Contribution Podcasts consistent restarting / crashing mid session (7/9/24 - IPhone 15PM)

Hey Team /All. I listen to podcasts & JRE daily. My problem for the past two months I’ve been dealing with Spotify consistently crashing the specific podcast stream every time an ad finishes or if I switch, Back and forth from app to app and back aga...

  • Newbie
  • Hey Team /All. I listen to podcasts & JRE daily. My problem for the past two months I’ve been dealing with Spotify consistently crashing the specific podcast stream every time an ad finishes or i...
  • Novy
  • Moderator
  • 284 Views
  • 3 replies
  • 0 likes
  • Other
  • 284 Views
  • 3 replies
  • 0 likes

Superuser Contribution Alexa Devices not showing up

Hi I am having an isdue and hope someone can help.1. All of a sudden my alexa devices do not show up as "available devices" in spotify. I use the mobile spotify app. I have reinstalled both Spotify and Alexa app device(s) in the app. Ironically this ...

  • Visitor
  • Hi I am having an isdue and hope someone can help. 1. All of a sudden my alexa devices do not show up as "available devices" in spotify. I use the mobile spotify app. I have reinstalled both Spotify...
  • AmishOutlaws
  • Visitor
  • 72466 Views
  • 31 replies
  • 4 likes
  • Other
  • 72466 Views
  • 31 replies
  • 4 likes

Superuser Contribution Clicking on the equalizer for spotify just brings me to my dolby atmos

I use spotify on both my laptop and tablet, but my laptop only seems to have the built in equalizer option. My phone just sends me to my dolby atmos settings which do not have an equalizer of sorts and do not help at all for what I'm trying to do: ad...

  • Casual Listener
  • I use spotify on both my laptop and tablet, but my laptop only seems to have the built in equalizer option. My phone just sends me to my dolby atmos settings which do not have an equalizer of sorts a...
  • B57
  • Visitor
  • 277 Views
  • 2 replies
  • 2 likes
  • 277 Views
  • 2 replies
  • 2 likes

Superuser Contribution Why is my smart shuffle not available?

My smart shuffle is not activating, I either see the option to turn on/off the shuffle mode, but not smart shuffle at all. I tried on the computer and on my iphone 12, I have spotify premium

  • Visitor
  • My smart shuffle is not activating, I either see the option to turn on/off the shuffle mode, but not smart shuffle at all. I tried on the computer and on my iphone 12, I have spotify premium
  • manonlrq
  • Visitor
  • 2303 Views
  • 4 replies
  • 1 likes
  • 2303 Views
  • 4 replies
  • 1 likes

I cant see the lyrics on my andorid phone

Im using Samsung S23+ and the latest version of the app but I cannot see the lyrics for any song that Im playing. I can see it on my laptop but not on my phone. I tried to contact a few days ago, you guys gave me an assistance but they couldnt help m...

  • Visitor
  • Im using Samsung S23+ and the latest version of the app but I cannot see the lyrics for any song that Im playing. I can see it on my laptop but not on my phone. I tried to contact a few days ago, you...
  • Enyasayerr
  • Visitor
  • 221 Views
  • 3 replies
  • 0 likes
  • 221 Views
  • 3 replies
  • 0 likes

Spotify bad customer service

Plan Premium Country Romania Device Iphone 16 Pro Max Operating System Ios 18.2.1 My Issue Music platforms- Spotify complaint I hate spotify Hello so for starters I have been using spotify for over 5 years and had been loyal to them all the way. I ev...

  • Newbie
  • Plan Premium Country Romania Device Iphone 16 Pro Max Operating System Ios 18.2.1 My Issue Music platforms- Spotify complaint I hate spotify Hello so for starters I have been us...
  • 127 Views
  • 0 replies
  • 0 likes
  • music
  • 127 Views
  • 0 replies
  • 0 likes

Superuser Contribution Audiobook listening time wasted after left playing while away

PlanFamily premiumCountryUSADeviceSamsung S22 UltraOperating SystemAndroid Oreo My Question or IssueMy audiobook top up hours were wasted when my audiobook was left playing while I was away. I was listening to the book before bed and fell asleep whil...

  • Casual Listener
  • Plan Family premium Country USA Device Samsung S22 Ultra Operating System Android Oreo   My Question or Issue My audiobook top up hours were wasted when my audiobook was left play...
  • Not applicable
  • 631 Views
  • 3 replies
  • 1 likes
  • Other
  • 631 Views
  • 3 replies
  • 1 likes

Superuser Contribution Sleep timer

It would be most useful to have a sleep timer. I am not certain if the country of usage is critical, but my account is via your Canadian app. Various podcast apps have this feature in increments of 10min, 15min, 30min, 45min, 1 hour, etc., in a simpl...

  • Visitor
  • It would be most useful to have a sleep timer. I am not certain if the country of usage is critical, but my account is via your Canadian app. Various podcast apps have this feature in increments of 1...
  • Kezaboos
  • Visitor
  • 39845 Views
  • 10 replies
  • 2 likes
  • 39845 Views
  • 10 replies
  • 2 likes

Solved!!Superuser Contribution Billie Eilish “A message from past”

HelloToday i got email from SpotifyBillie Eilish “A message from past”So, it was a letter from your past selfAnd when i go to link it says “Unknown error”Can’t solve this problem, help me, please. 

5EC94C58-434B-4EB0-B9A4-80167DAC1553.jpeg
  • Casual Listener
  •   Hello Today i got email from Spotify Billie Eilish “A message from past” So, it was a letter from your past self And when i go to link it says “Unknown error” Can’t solve this problem, h...
  • Joan
  • Moderator
  • 2829 Views
  • 8 replies
  • 1 likes
  • Other
  • 2829 Views
  • 8 replies
  • 1 likes