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music pauses on my phone and pc

music pauses on my phone and pc

i go to take a shower normally use spotify on my phone connected to a speaker to listen some music, but this time it start pausing every idk 15 secs so i try to switch wifi to my phone internet, reinstall the app and dont work, then i was on my pc so try to listen some music and the problem its in here to, try to check if there is some vpn or something but dont find any idk what it could be
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1 Reply

Hey @fitolertora,

 

Thanks for reaching out and welcome to the Community!

 

To investigate this issue further, please let us know the following:

  • How are you connecting to the speaker (Bluetooth or WiFi)? 
  • Does the music pause only when using the speaker?
  • Have you noticed any other unusual activity in your account? If yes, it's a good idea to secure it using these steps.
  • What's the make and model of the speaker?
  • How does it look in the app when the music pauses? If possible, send over a short screen recording.

Keep us posted.

MihailYModerator
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