paid for my premium cancelled it and mymoney was to be refunded but wasn't

[#1]

On the [Snip - Moderator Edit], I paid for Spotify premium, for [Snip - Moderator Edit], I cancelled the premium, but I didn't get refunded on the day I was to have gotten refund, which was on the [Snip - Moderator Edit], why is that

[Jose_M]

Hello!

Thanks for reaching out. I'll try to help you out.

Can you let me know if you continued to have Premium after cancelling until the end of your billing cycle? In this case you won't be charged at the start of the new cycle, but you won't get an automatic refund of the days that you paid for. For more info you can check out Spotify's refund policy here.

Hope this helps and let me know if you have any questions!

[rkwalsh46]

I have paid for premium for the last two months and still getting commercials,please refund my subscription!

[Jose_M]

Hello @rkwalsh46!

Sorry to hear you're having trouble with this, no worries though - I'll be here to help. I'd recommend checking out this Support article for the next steps to take.

Let me know how you get on and have a nice day!