tvOS app blocks 50% of the time

[CanYouImagineI]

Plan

Premium

Country

THE NETHERLANDS

Device

Apple TV 4K

Operating System

tvOS

My Question or Issue

Every time I open the Spotify tvOS app, it has a 50% chance of being stuck loading endlessly. I have to force-quit the app and reopen it on a daily basis.

[MihailY]

Hey @CanYouImagineI,

Thanks for reaching out.

As a first step, can you please let us know the following so we can narrow down the possible cause of the issue:

• Your exact OS version and Spotify version.
• Have you tried any troubleshooting steps like reinstalling the app or connecting to a different network like a hotspot on your phone?
• Does the issue persist when using a different account?

Keep us posted.