Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • makingthistocomplain
  • Newbie
  • 17284 Views
  • 106 replies
  • 11 likes
  • Other
  • 17284 Views
  • 106 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21430 Views
  • 9 replies
  • 2 likes
  • Other
  • 21430 Views
  • 9 replies
  • 2 likes

Superuser Contribution Podcast not syncing between devices and restarting from beginning

For a while now my downloaded podcasts on ios do not sync correctly between devices such as my iPad or Mac laptops. I utilize downloaded podcasts on my iPhone and would like to switch between devices when I am on the go or at home. However the playba...

  • Regular
  • For a while now my downloaded podcasts on ios do not sync correctly between devices such as my iPad or Mac laptops. I utilize downloaded podcasts on my iPhone and would like to switch between devices...
  • Mapz1
  • Casual Listener
  • 1266 Views
  • 6 replies
  • 1 likes
  • 1266 Views
  • 6 replies
  • 1 likes

Superuser Contribution Queue Button Not Working

New update on spotify made it so I cannot access my queue anymore. It's grayed out and unclickable. Already tried reinstalling the app signing out and signing back in. But I don't know what else to do.

  • Newbie
  • New update on spotify made it so I cannot access my queue anymore. It's grayed out and unclickable. Already tried reinstalling the app signing out and signing back in. But I don't know what else to d...
  • Vasil
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Find my Podcast Show Page?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue. I have search all tutorials on Spotify for Podcasters and cannot locate my Show Page.

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue.  I...
  • MihailY
  • Moderator
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution wrong songs in remote group session

PlanPremiumCountryGermanyDeviceSamsung, IPhone, PCOperating SystemiOS, Android, Windows 10 My IssueI often use the Group Sessions feature to listen together while playing with someone. We discovered multiple bugs with this feature two of which I will...

  • Newbie
  • Plan Premium Country Germany Device Samsung, IPhone, PC Operating System iOS, Android, Windows 10   My Issue I often use the Group Sessions feature to listen together while playing wit...
  • BTSARMY1
  • Newbie
  • 1992 Views
  • 3 replies
  • 0 likes
  • Connect
    music
    Other
  • 1992 Views
  • 3 replies
  • 0 likes

Creating a Radio Style DJ Set

I want to make a radio style dj set using tunes from my spotify playlist and recording some of my voice if that makes sense, is this possible on Spotify?

  • Visitor
  • I want to make a radio style dj set using tunes from my spotify playlist and recording some of my voice if that makes sense, is this possible on Spotify?  
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Connection to Spotify lost...

Can anybody shed any light on the following issue: We have a 26 zone Sonos installation (24 connect:Amps & 2 Connects) all hardwired to Switches, using a Draytek router. The problem we have is that when using spotify (or Rhapsody) we can browse track...

  • Newbie
  • Can anybody shed any light on the following issue:  We have a 26 zone Sonos installation (24 connect:Amps & 2 Connects) all hardwired to Switches, using a Draytek router. The problem we ...
  • shutup031984
  • Visitor
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Solved!! How long does it take a country to get a Top 50 Chart once Spotify launches?

Spotify recently launched in Israel. How long does it take until users could start looking at the country's Top 50 Chart, like the many other countries that have Top 50 (and Viral 50) Charts under "Browse"?

  • Regular
  • Spotify recently launched in Israel. How long does it take until users could start looking at the country's Top 50 Chart, like the many other countries that have Top 50 (and Viral 50) Charts under "B...
  • Mamikoki44
  • Newbie
  • 2161 Views
  • 4 replies
  • 0 likes
  • music
    Other
  • 2161 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify Connect is not syncing the listening activity across devices

As stated in the title, my Spotify account's Connect sync features have been disabled for one month. This means I can listen to several things at once on multiple devices with the same account (I don't think this is good for spotify's business model ...

  • Regular
  • As stated in the title, my Spotify account's Connect sync features have been disabled for one month. This means I can listen to several things at once on multiple devices with the same account (I don...
  • Vasil
  • Moderator
  • 596 Views
  • 8 replies
  • 0 likes
  • 596 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify fails to load landing page in the webplayer and windows application

Hi, I recently upgraded to a family subscription and now spotify fails to load the landing page in the web player (In browser) and in the windows application.I have logged in and out of my account, re-installed the application and cleared my cache.No...

  • Casual Listener
  • Hi, I recently upgraded to a family subscription and now spotify fails to load the landing page in the web player (In browser) and in the windows application. I have logged in and out of my accoun...
  • Vasil
  • Moderator
  • 344 Views
  • 4 replies
  • 0 likes
  • 344 Views
  • 4 replies
  • 0 likes

Superuser Contribution cambio de país

estoy en paquete familiar premium, pero me di cuenta que región dice Turquía he intentado cambiar pero no me deja cambiar la región

  • Visitor
  • estoy en paquete familiar premium, pero me di cuenta que región dice Turquía he intentado cambiar pero no me deja cambiar la región
  • MihailY
  • Moderator
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution links to tracks are broken bug

Hi I don't use Spotify much (though did when you first started due to better quality of your ogg stream)I find when someone provides a link to a track and I open it (in web app, free account) that another track plays. I seem to get a play list with m...

  • Casual Listener
  • Hi I don't use Spotify much (though did when you first started due to better quality of your ogg stream) I find when someone provides a link to a track and I open it (in web app, free account) that ...
  • stevealee
  • Casual Listener
  • 183 Views
  • 2 replies
  • 0 likes
  • 183 Views
  • 2 replies
  • 0 likes

Explicit words only removed in the car

Songs with explicit lyrics get muted ONLY when I'm in the car. The same songs will play the explicit words on my desktop and my phone without aux. But once I connect my phone to the aux in my car, explicit words get removed. Explicit filter is not on...

  • Visitor
  • Songs with explicit lyrics get muted ONLY when I'm in the car. The same songs will play the explicit words on my desktop and my phone without aux. But once I connect my phone to the aux in my car, ex...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify is stuck on an advert and won't move past it - restart unhelpful

Florence and the Machine advert has been stuck on my spotify since yesterday and irrespective of what I press. Shut down spotify etc, it won't move past. Evi Ive username - please help.

  • Visitor
  • Florence and the Machine advert has been stuck on my spotify since yesterday and irrespective of what I press. Shut down spotify etc, it won't move past. Evi Ive username - please help.
  • uzoraki
  • Casual Listener
  • 320 Views
  • 3 replies
  • 1 likes
  • 320 Views
  • 3 replies
  • 1 likes

Superuser Contribution Search Bar Within Playlists

Ability to search for songs within playlists so that you can see what songs you have already added to your own playlist or search for specific songs in other people's playlist. Alternatively, the ability to detect if a song has already been added to ...

  • Newbie
  • Ability to search for songs within playlists so that you can see what songs you have already added to your own playlist or search for specific songs in other people's playlist. Alternatively, the abi...
  • JovdSR
  • Casual Listener
  • 442 Views
  • 6 replies
  • 2 likes
  • 442 Views
  • 6 replies
  • 2 likes

Superuser Contribution Split numbers every three digits

It would be nice to read more easily a song listening count on the artist page (mobile in my case).When the number is big (example: 293057194) it's hard to read, it would be way easier if the number was separated every 3 digits by a space (same examp...

  • Visitor
  • It would be nice to read more easily a song listening count on the artist page (mobile in my case). When the number is big (example: 293057194) it's hard to read, it would be way easier if the ...
  • MihailY
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution MS and VPN

My VPN tricks Windows into thinking it's offline while there is connectivity. Guess this is because Windows pings some MS server and when there is a ttl delay, it determines it's offline. Spotify apparently relies on this instead of determining conne...

  • Visitor
  • My VPN tricks Windows into thinking it's offline while there is connectivity. Guess this is because Windows pings some MS server and when there is a ttl delay, it determines it's offline.  Spot...
  • MihailY
  • Moderator
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Porque tengo que descargar mis álbumes cada ves que quiero descargar una ca

Los álbumes que ya descargar los tengo que descargar a cada rato porque se borran las descargas

  • Visitor
  • Los álbumes que ya descargar los tengo que descargar a cada rato porque se borran las descargas
  • ID25841849
  • Regular
  • 273 Views
  • 2 replies
  • 0 likes
  • 273 Views
  • 2 replies
  • 0 likes

8.8.30 update - follower notifications

Hello, I am on IOS mobile app and just got the 8.8.30 update which has the notification tab where I can see who likes my playlists and who follows me. I am wondering if I follow and quickly unfollow someone if my following notification will still app...

  • Regular
  • Hello,   I am on IOS mobile app and just got the 8.8.30 update which has the notification tab where I can see who likes my playlists and who follows me. I am wondering if I follow and quickly ...
  • newbietch
  • Casual Listener
  • 9486 Views
  • 5 replies
  • 1 likes
  • Other
  • 9486 Views
  • 5 replies
  • 1 likes

Superuser Contribution Inquiry

I didn't listen to music after the approval. Please cancel it. ID :**bleep**

  • Visitor
  • I didn't listen to music after the approval. Please cancel it.   ID :**bleep**
  • AlejaR
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes