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Automatic switch from premium to free

Automatic switch from premium to free

Hello,

 

i have an issue: i subscribed for a premium family, but my account automatically turned free.

 

how could I contact Spotify to have a premium account again ?!

Reply
2 Replies

Hey @Kokinou06, welcome to the Community!

 

If your payment went through successfully, you should still be Premium. Try logging out and back in to see if that helps.

 

We also suggest checking your Subscription Overview to see if you're still Premium.

 

Let us know how it goes.

Hey @Kokinou06, welcome to the Community!

 

If your payment went through successfully, you should still be Premium. Try logging out and back in to see if that helps.

 

We also suggest checking your Subscription Overview to see if you're still Premium.

 

Let us know how it goes.

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