Can't set up free accounts for other family members, and I have just paid for Premium Family!

[SimonGeere]

I have just switched from Premium to Family and invited members of my family to join. However, when they try to set up their own (Free) accounts so they can input the family subscription code, I just get a buffer symbol and it wont set up. I've tried 2 different PCs, an iPhone and Chrome and Internet Explorer. Anyone have any ideas?

[Leonardo]

Hey @SimonGeere!

Welcome to the Spotify Community.

Could you try creating these accounts connecting to a different network? We suggest you give it also a try using an incognito window, it should help you out.

Make sure you create the accounts with valid usernames and email addresses.

Let us know how it goes 🙂