Change from individual account to family account already prepaid [removed by Mod]

[KatjaKK]

Plan

Premium switch from individual account to family account

Country

Germany

Device

different

My Question or Issue

I would like to switch my individual account which I have already prepaid until [removed by Mod] to family account, is it possible?

Thanks for your help!!

[Bittencourt]

Hi @KatjaKK, thanks for reaching out.

My first suggestion is that you to go to your account page. Under Manage your plan, click Change plan. Then, select the Family plan to see if it works.

Let me know how it goes!

[KatjaKK]

Hi Bittencourt,

thanks for your reply. Unfortunately there is not the option to click on "change plan". It just tells me that I have an indivdual account for which I paid until [removed by Mod].

Kind regards,

Katja

[Bittencourt]

Hey @KatjaKK,

If you used a gift card, which technically isn't a plan, there's really nothing to change. Anyway you could try using a different device or a different internet connection to see if it helps.

If not, you should try subscribing from the Premium Family page directly.

Let me know if you have any other questions!