Family Subscription - We do live at the same address!

[Quaival]

I live in the UK with my wide and daughter in the same house. I have the Spotify Premium Family.

I added my wife a few weeks ago, without problem. Today I try to add my daughter. She had previously been using my own account, so I first had to create a free account for her. Then I sent her an invite. 

I have to manually enter the address as the location service is turned off. I enter it exactly as it is in my own account, but I am told that "You need to live in the same address - It looks like you’re trying to join Premium Family from a different country."

I have tried this over and over again, but still get the message.

What can I do to add my daughter's account?

[Brunelicia]

Hey @Quaival ,

I recommend you to get in touch with the Support.
You can find some more info on how to do this here: https://www.spotify.com/about-us/contact/

Have a great day! 🙂