Family member can't join

[Patrikmko]

Hello,

I am having issues while connecting my family member. She is trying to add herself via the invitation email, but the system won't allow her to add to the family subscription even though she definitely puts a correct address. What should I do?

Thanks

Patrik

[Slebbo]

+1

Got the same issue 

[alvarogdcastro]

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@Slebbo wrote:

+1

Got the same issue 

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Same problem. She accepts my invitation but finally a red warning says se cannot join . Already tried  to resend invitation and  to  cancel and send send a new one .

Abz help pls ? 

[iihenryihenryii]

I’m also having the same problem, does anyone have a solution to this?

[Slebbo]

Allright so what's going on? It's been four days and nothing?

[yelski]

Did anyone figure out how to solve this?

[faithy78]

Same issue. I can not join my husbands plan while his friend, who isn't family, can join. Ridiculous!

[alvarogdcastro]

Is someone from Spotify here to solve this ????

[Ernestoxl]

My daugther and my wife can not join and they definitely live at the same address. This family account is really a joke and the Spotify Service, too. 
Somebody know who from Spotify could help?
The address validation process seems strange.

[yelski]

Hey everyone - I was able to solve this by working with the @spotifycares twitter feed. I tweeted at them to ask them the question and then they asked me to direct message with them and led me through the resolution. It was pretty quick to resolve but they have to do stuff on the back end so you have to contact them. Good luck!

[alvarogdcastro]

Ok Tks. I´ll try