Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Family plan: family members with the same address or the same household only?

Family plan: family members with the same address or the same household only?

Hi,

my sister lives in the same house with the same address, but in a different flat. Can we use the familiy plan for both of us?

In the info about the plan it says people at the same address are allowed, but when inviting someone from the account it says they need to be from the some household.

Which is correct, address or household?

Reply
1 Reply

Hey @Fratres, welcome to the community!

 

Right now, to join the Premium for Family plan, all users must live in the same physical address.

 

If you live in the same appartment building, but different appartment numbers, it isn't considered the same physical address and she wouldn't be able to join the plan.

 

Let us know if you have any other questions.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Suggested posts