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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 174665 Views
  • 32 replies
  • 9 likes
  • 174665 Views
  • 32 replies
  • 9 likes

Family Spotify Problems

My father is the owner of my Spotify Family Premium Account. Last night, it logged him out of his account but he was able to login and still has premium. However, this morning, I was unable to access the Premium features on my account. It is telling ...

  • Newbie
  • My father is the owner of my Spotify Family Premium Account.  Last night, it logged him out of his account but he was able to login and still has premium.  However, this morning, I was u...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Individual Premium account linked to Family Package?

I am just wondering - I already pay for a premium account for Spotify, but recently a family member purchased the family plan package. Is it possible to link my existing account to the family package in order to save all my music/playlists/downloads?

  • Casual Listener
  • I am just wondering - I already pay for a premium account for Spotify, but recently a family member purchased the family plan package. Is it possible to link my existing account to the family p...
  • Maxim
  • Spotify Star
  • 464 Views
  • 3 replies
  • 0 likes
  • 464 Views
  • 3 replies
  • 0 likes

Problems changing son's account address

I am having problems changing the country of my son't Spotify account. I made the mistake of setting this account up while on holiday in France, and it now thinks he lives at a different (French) address to my own (in Ireland) - so it will not let me...

  • Newbie
  • ...rench) address to my own (in Ireland) - so it will not let me add him to the Family subscription that I have just set up. I can't change his country, because it is greyed out.  This does not c...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Got married

Need to change address so we can register to Premium Family.How?

  • Newbie
  • Need to change address so we can register to Premium Family. How?
  • Maxim
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Family Acc. - Do we all have to listen to the same music ?

Hey Guys We're nearly about to freak out ... We're 3 people using a family account. 3 mobile phones and 1 laptop. Unfortunately we all have to listen to the same music at the same time. Every time one of us wants to listen to this own music, the othe...

  • Newbie
  • Hey Guys   We're nearly about to freak out ... We're 3 people using a family account. 3 mobile phones and 1 laptop. Unfortunately we all have to listen to the same music at the same time. E...
  • Maxim
  • Spotify Star
  • 300 Views
  • 1 replies
  • 1 likes
  • 300 Views
  • 1 replies
  • 1 likes

Solved!! Problemas no plano familia

Mandei para meu marido o e-mail para que se conecte ao meu plano familia, mas nao consegue de jeito nenhum. Aparece como se o codigo estivesse errado. O que fazer?

  • Newbie
  • Mandei para meu marido o e-mail para que se conecte ao meu plano familia, mas nao consegue de jeito nenhum. Aparece como se o codigo estivesse errado.  O que fazer? 
  • Bittencourt
  • Spotify Star
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

Spotify Family owner - country change - any impact?

Dear all,I'm a Spotify Family subscription owner and I will be travelling in the next few weeks across several countries, I was wondering if I could change my country in the settings whilie in those countries so I could access the local catalogue and...

  • Casual Listener
  • Dear all, I'm a Spotify Family subscription owner and I will be travelling in the next few weeks across several countries, I was wondering if I could change my country in the settings whilie in t...
  • Maxim
  • Spotify Star
  • 408 Views
  • 3 replies
  • 0 likes
  • 408 Views
  • 3 replies
  • 0 likes

Solved!! Premium family - blank page

I sent an invitation to my daughter to join my existing Premium Family account and, when she clicks the "accept invitation" link it leads to a blank page. I have gone back to my own account to re-send the link and now have a blank page when I click o...

  • Casual Listener
  • I sent an invitation to my daughter to join my existing Premium Family account and, when she clicks the "accept invitation" link it leads to a blank page. I have gone back to my own account to re-s...
  • altandhu01
  • Casual Listener
  • 497 Views
  • 2 replies
  • 0 likes
  • 497 Views
  • 2 replies
  • 0 likes

Solved!! How do you change streetname and number

I was in premium family but when i got invited i accidentally typed the wrong streetnumber and premium worked for 3 months but now i got out of it. How do you change it?

  • Newbie
  • I was in premium family but when i got invited i accidentally typed the wrong streetnumber and premium worked for 3 months but now i got out of it. How do you change it?
  • Maxim
  • Spotify Star
  • 2202 Views
  • 1 replies
  • 0 likes
  • Family premium account
  • 2202 Views
  • 1 replies
  • 0 likes

Price difference for family premium in different countries

Hello!!I really like a lot Spotify, but it is a big shock for me when I realized my friends from my home country, Taiwan has a much cheaper subscription fee than I pay here in the Netherlands.I cannot stop thinking why so much difference! I mean Netf...

  • Newbie
  • Hello!! I really like a lot Spotify, but it is a big shock for me when I realized my friends from my home country, Taiwan has a much cheaper subscription fee than I pay here in the Netherlands....
  • Maxim
  • Spotify Star
  • 1168 Views
  • 1 replies
  • 0 likes
  • 1168 Views
  • 1 replies
  • 0 likes

Premium family account add family member

I'm trying to add my son to my Premium family account but keep getting an error at the address input stage. We have the same address. Any suggestions?

  • Newbie
  • I'm trying to add my son to my Premium family account but keep getting an error at the address input stage.  We have the same address. Any suggestions?  
  • Maxim
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Family account address problem

Hi,I am very new at spotify. I bought a familiy account. But just me and my wife is using. We are living in Istanbul Turkey. While I subscribte unfortunatly I did not care about the address. We both use about 1 month without any problem. But now my w...

  • Casual Listener
  • ...oth use about 1 month without any problem. But now my wife can not use premium as family. Hers is free mode now. I am sending new invitations to her. when she accept, she receive error while entering t...
  • MuratD77
  • Casual Listener
  • 863 Views
  • 6 replies
  • 0 likes
  • 863 Views
  • 6 replies
  • 0 likes

Superuser Contribution Family account for travelers

Hello I signed up for a family account for my boyfriend who lives with me in Toronto, Canada. However, he travels a lot as he works in LA, where he is currently visiting his family. The family spotify account if not working and he gets an error messa...

  • Casual Listener
  • Hello I signed up for a family account for my boyfriend who lives with me in Toronto, Canada. However, he travels a lot as he works in LA, where he is currently visiting his family. The family s...
  • Alfredo
  • Roadie
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan: family members with the same address or the same household only?

Hi,my sister lives in the same house with the same address, but in a different flat. Can we use the familiy plan for both of us?In the info about the plan it says people at the same address are allowed, but when inviting someone from the account it s...

  • Newbie
  • Hi, my sister lives in the same house with the same address, but in a different flat. Can we use the familiy plan for both of us? In the info about the plan it says people at the same address are a...
  • Alfredo
  • Roadie
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with accepting a premium for family invitation

Invited the fourth member to the family account. Invitation-mail went through and member accepted the invitation and was immediately redirected to her spotify free account. The problem is that it did not appear any square were to fill in the invitati...

  • Newbie
  • Invited the fourth member to the family account. Invitation-mail went through and member accepted the invitation and was immediately redirected to her spotify free account. The problem is that it d...
  • Alfredo
  • Roadie
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Can't join family plan

Hey mates, I just got a problem with joining my boyfriends spotify family plan. We're already living together and I just wonder if there's any opportunity to get around the automatical message from Spotify which says, I could not join his plan...?We ...

  • Newbie
  • Hey mates,   I just got a problem with joining my boyfriends spotify family plan. We're already living together and I just wonder if there's any opportunity to get around the automatical m...
  • 348 Views
  • 0 replies
  • 0 likes
  • 348 Views
  • 0 replies
  • 0 likes

spotify family plan

when i apply for my brothers family plan, it tells me that i can only change family plans once per year. what does this mean & why cant i join his fanily plan?

  • Newbie
  • when i apply for my brothers family plan, it tells me that i can only change family plans once per year. what does this mean & why cant i join his fanily plan? 
  • Luke
  • Spotify Star
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Connexion Spotify Family premium

Bonjour, mon mari a contracte un abonnement Spotify premium auquel je n'arrive pas a me connecter sur mon adresse ....@gmail.com Une fois l'invitation acceptee Je souhaite activer mon compte mais je suis redirigee sur la page de mon profil Spotify fr...

  • Newbie
  • Bonjour, mon mari a contracte un abonnement Spotify premium auquel je n'arrive pas a me connecter sur mon adresse ....@gmail.com Une fois l'invitation acceptee Je souhaite activer mon compte mais je ...
  • 369 Views
  • 0 replies
  • 0 likes
  • 369 Views
  • 0 replies
  • 0 likes

Solved!! Can't accept the invitation to Premium Family

Hello, my sister did Spotify Premium Family. I've got an invitation but when I want to accept the invitation, which I got by mail, it doesn't work. I've tried to accept the invitation with different browsers but it was always the same problem... Does...

  • Casual Listener
  • Hello, my sister did Spotify Premium Family. I've got an invitation but when I want to accept the invitation, which I got by mail, it doesn't work. I've tried to accept the invitation with d...
  • Luke
  • Spotify Star
  • 7311 Views
  • 3 replies
  • 0 likes
  • 7311 Views
  • 3 replies
  • 0 likes

Download Question

I know we probably won't come close to hitting the mark, but I was wondering if we have a family plan, are we splitting the 10,000 song limit? And if we download 10 albums with 10 tracks (100 songs), can we delete the songs we don't want after downlo...

  • Newbie
  • I know we probably won't come close to hitting the mark, but I was wondering if we have a family plan, are we splitting the 10,000 song limit?  And if we download 10 albums with 10 tracks (100 s...
  • Maxim
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes