Family plan: problem with address

[WouterVanhees]

My wife manages a family plan. Our youngest son and me have joined it. Our oldest son can’t join, as he ‘doesn’t live at the same address’ as the rest of us. In the system the same address is marked, and he’s litterally sitting next to us. Why doesn’t Spotify recognize his address as the same? Why can’t he join? This is extremely frustrating…

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Maxim]

Hey @WouterVanhees,

Thanks for reaching out.

Please share the exact error message he's seeing. 🙂

[WouterVanhees]

“Your addresses didn’t match”

[WouterVanhees]

Your addresses didn’t match

[jexler5]

My wife is getting the same thing for our duo plan. "You need to live at the same address"

[Nanotarl]

Same for me. I put in our address, double checked the account info and despite being exactly the same, Spotify says the addresses don’t match. Very frustrating. 

[Maxim]

Hey @WouterVanhees,

Thanks for getting back.

Can you please post a screenshot of this error message? 🙂

[WouterVanhees]

For some reason I can’t post a screenshot here. But it says literally what I wrote in the earlier post.

[Maxim]

Hey @WouterVanhees,

Thanks for letting me know. That's a bit odd since there should be some more text below that error message, but it's fine.

First, please make sure the country setting on all accounts is up to date. Each family member can do this by heading to their account page and checking the details there.

If the country setting matches on all accounts, it’s a good idea to have your wife, as the plan manager, update the address for the Premium Family plan here.

She can try re-entering the same address and saving it, which can sometimes refresh things in the system. If that doesn’t work, entering a slightly different address might help.

If she can’t find it, select the building, street name, or a close public space or building. Just don’t use someone else’s address.

Hopefully, this clears things up! Let me know if there’s anything else you need. 🙂

[Hugocvaz]

Plan

Premium

Country\

Portugal

My Question or Issue

I am experiencing difficulties adding my daughter, who lives with me, to our Spotify Premium Family plan. When I send the invitation and she tries to confirm her participation, we receive an error message stating that the address is incorrect. However, the address provided is the same for both of us and is accurate.

Steps Already Taken:

1. I verified that the address registered on the main account (mine) is correct.

2. My daughter entered the exact same address during the acceptance process, ensuring there are no discrepancies in formatting or details.

3. Both devices have location services enabled and are connected to the home Wi-Fi network.

[Candance170]

I came here because we are having the same issue....husband is standing in front on me, in the house, address is the same, but it says that he is not at the same address.....

Sorry to have no answer for you 

[bolanboy]

Same here, so annoying that there's no actual help with this.

[Claire711]

Apologies for adding to this with no help whatsoever but experiencing the exact same at the moment. Just wanted to add on so that hopefully someone on Spotify’s end can see this is a problem impacting a few of us users!

[Hugocvaz]

There are any direct contact from support of Spotify?