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I Live in Portugal and My daughter lives in Barcelona. She can't log in the Family Plan. please help

I Live in Portugal and My daughter lives in Barcelona. She can't log in the Family Plan. please help

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

Reply
1 Reply

Hey there, @GilCabugueira ,

 

Thanks for coming to the Community. 🙂

All members of a Premium Family plan must live at the same physical address as the plan owner.

 

If she's having general issues logging into her account, which are not related to the Premium Family plan, let me know and I'll see what I can suggest. 🙂

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