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I am denied joining a family premium despite entering the right address.

I am denied joining a family premium despite entering the right address.

HI; I am living in France and purchased a family premium plan few days ago.
I then sent an invitation to my Wife, but she fails the address validation step. We have checked several times and the address she enters is exactly the same as the one I have stated in my profile. (No particular issues finding the address). The error message says (my translation from french). Looks like you are trying to join a family plan from another country... Which is not the case.
Thanks for your help !
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1 Reply

OK, I found the issue: my wife account settings was stating Canada as her address. After setting it back to France there was no more issues to join the plan.

Lesson learned: address verification is not only about what you enter as an address during joining the plan, but also depends on your account settings...

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