I moved to NL from the US and verified my account wrong

[RNiel]

Hi,

I used to live in the US and had an account there, now I live in the Netherlands and when I tried to activate my family account I had the wrong country filled in. I tried to verify my address with the wrong country, now I cant use the account.

Spotify says to "contact us" but Im not sure what to do.

Any ideas?

[Bethany_Dawn]

Hi RNiel and welcome! 🙂

Unfortunately, once a Family plan is setup with one address it cannot be changed. The solution would be to cancel and create a new account. I have copied the link for that below and more support FAQ's can be found here.

Good luck! 🙂

How can I change the address on my Premium for Family plan?

It’s not possible to change the address registered on an existing Premium for Family plan. 

If you move, or enter the wrong details, you need to create a new account (make sure you sign out everywhere and cancel the plan on your old account beforehand) and subscribe to Premium for Family on that account.