Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 174539 Views
  • 32 replies
  • 9 likes
  • 174539 Views
  • 32 replies
  • 9 likes

After accepting invite, still fail to join

My dad, brother, brother's girlfriend and my friend joined the family premium invitations sent by me a month ago. it was all good until today. today it renewed the plan. my dad, brother and his girlfriend were no longer in the list of family members....

  • Visitor
  • My dad, brother, brother's girlfriend and my friend joined the family premium invitations sent by me a month ago. it was all good until today. today it renewed the plan. my dad, brother and his g...
  • waldynp
  • Newbie
  • 515 Views
  • 2 replies
  • 2 likes
  • 515 Views
  • 2 replies
  • 2 likes

Can't listen on Alexa and another device with the Family Plan

Our family is frustrated that when we are listening on Alexa the other can't listen on our phone or laptop.

  • Newbie
  • Our family is frustrated that when we are listening on Alexa the other can't listen on our phone or laptop. 
  • osornios
  • Spotify Star
  • 1054 Views
  • 3 replies
  • 0 likes
  • 1054 Views
  • 3 replies
  • 0 likes

Me cobran de mas en plan premium

Hola buen dia a todos, acabo de checar un detalle con mi cuenta de Spotifiy, para ser exacto el problema es el los cargos que me hacen, soy de Mexico y el costo del plan familiar esta en $149.00 MXN y en la pagina de Recibos de Spotify aparece el car...

  • Newbie
  • Hola buen dia a todos, acabo de checar un detalle con mi cuenta de Spotifiy, para ser exacto el problema es el los cargos que me hacen, soy de Mexico y el costo del plan familiar esta en $149.00 MXN ...
  • 1304 Views
  • 0 replies
  • 1 likes
  • 1304 Views
  • 0 replies
  • 1 likes

Unable to sign up... timeout?

I just bought a family subscription and managed to create a primary account fine. Now I am trying to create an account for my son and after having tried to do this several times I am about to give up. Everytime I put in all the account details on "si...

  • Newbie
  •   I just bought a family subscription and managed to create a primary account fine. Now I am trying to create an account for my son and after having tried to do this several times I am a...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

Solved!! Problemas con cuenta familiar

Hola buenas tardes soy la titular de una cuenta familiar el dia 21 de diciembre realize mi pago a spotify y todo bien llevaba 3 meses sin problemas pero el dia 29 veo mi cuenta y soy free al igual que mis familiares entonces pues por que me quitaron ...

  • Newbie
  • Hola buenas  tardes soy  la titular  de  una cuenta familiar  el  dia  21  de diciembre  realize mi  pago  a spotify  y  todo bien &nb...
  • Mer9
  • Newbie
  • 4176 Views
  • 20 replies
  • 2 likes
  • 4176 Views
  • 20 replies
  • 2 likes

Account changed from Premium for family to Free without notice

Hi,We have Premium for Family accout. My wifes acount suddenly changed from Premium to free without notice (payments are OK). Need advice what to do ? Best regards Lars Hahjem

  • Newbie
  • Hi, We have Premium for Family accout. My wifes acount suddenly changed from Premium to free without notice (payments are OK). Need advice what to do ?   Best regards Lars Hahjem
  • Kuunib
  • Regular
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Validation compte premium familly

Bonjour, j'ai souscrit un abonnement a spotify familly. J'ai envoye les invitations a mes deux filles qui les ont bien recues. Par contre, impossible de creer leur compte. Elles avaient deja spotify free. Avez vous une solution ou un mode operatoire ...

  • Casual Listener
  • Bonjour, j'ai souscrit un abonnement a spotify familly. J'ai envoye les invitations a mes deux filles qui les ont bien recues. Par contre, impossible de creer leur compte. Elles avaient deja spo...
  • pierre81990
  • Casual Listener
  • 517 Views
  • 2 replies
  • 0 likes
  • 517 Views
  • 2 replies
  • 0 likes

Clarity on Family Premium Eligibility

If my daughter's permanent address is the same as mine but she lives 6 hours away while attending university...does she still qualify for our family premium plan?

  • Newbie
  • If my daughter's permanent address is the same as mine but she lives 6 hours away while attending university...does she still qualify for our family premium plan?
  • Maxim
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Invite code invalid

Added my wife to my premium family subscription. Clicking the link in the invite message results in going to her account screen and nothing but a spinning arrow in an area of the page that never populates with anything. Choose the Redeem option on th...

  • Casual Listener
  • Added my wife to my premium family subscription. Clicking the link in the invite message results in going to her account screen and nothing but a spinning arrow in an area of the page that never p...
  • Illill
  • Newbie
  • 1976 Views
  • 5 replies
  • 1 likes
  • 1976 Views
  • 5 replies
  • 1 likes

All my playlists have disappeared

I got on Spotify this morning and all my playlists are gone. Idk what to do

  • Newbie
  • I got on Spotify this morning and all my playlists are gone. Idk what to do 
  • Bittencourt
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • Playlists
  • 428 Views
  • 1 replies
  • 0 likes

Family plan

I had a family plan for a while but when spotify asked me to update my payment info after i did my famoly plan was GONE. AGAIN. Its the second time this is happening. Why is it like this?..

  • Newbie
  • I had a family plan for a while but when spotify asked me to update my payment info after i did my famoly plan was GONE. AGAIN. Its the second time this is happening. Why is it like this?..
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

spotify family

bonjour j aimerais comprendre j envoie une demande pour ma fille mais elle ne recoit pas mes demandent . Mais mon garcon et ma conjointe ont bien recu j aimerais avoir de l aide

  • Newbie
  • bonjour j aimerais comprendre j envoie une demande pour ma fille  mais elle ne recoit pas mes demandent . Mais mon garcon et ma conjointe ont bien recu  j aimerais avoir de l aide
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Superuser Contribution Do I need to u/g to Family?

Can you listen to Spotify downloaded playlists on one device that's on Airplane Mode, while leaving Spotify streaming open for use on another device, without being a non-family poacher? I'm no cheat. So what's the right thing to do? Thanks

  • Casual Listener
  • Can you listen to Spotify downloaded playlists on one device that's on Airplane Mode,  while leaving Spotify streaming open for use on another device,  without being a non-family poacher?&n...
  • Alfredo
  • Roadie
  • 449 Views
  • 1 replies
  • 0 likes
  • Other
  • 449 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan issue

I have a family plan and my wife accepted the link to join. She created her own and the link worked perfectly fine and it shows her under my plan, but her subscription still reads free. She also still has ads when she plays music. She currently has a...

  • Newbie
  • I have a family plan and my wife accepted the link to join. She created her own and the link worked perfectly fine and it shows her under my plan, but her subscription still reads free. She also s...
  • Alfredo
  • Roadie
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family subscription error

me and my family made a family subscription then we renewed it like 2 3 days later when it was already finished so i had to re-invite them but they can't join i guess this is cause i had to re invite them any ideas how i fix this?

  • Visitor
  • me and my family made a family subscription then we renewed it like 2 3 days later when it was already finished so i had to re-invite them but they can't join i guess this is cause i had to re i...
  • Alfredo
  • Roadie
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan holder

I am the owner of the family plan, but when I send the invitation, it appears in the name of a friend, what can I do?

  • Newbie
  • I am the owner of the family plan, but when I send the invitation, it appears in the name of a friend, what can I do?
  • Alfredo
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family plan, excluded twice!!

I've been excluded from my wife's family account for the second time!! I don't understand why?How can I prove that I live with my wife in the same home??This is so boring that I'm really thinking change my music app.

  • Newbie
  • I've been excluded from my wife's family account for the second time!! I don't understand why? How can I prove that I live with my wife in the same home?? This is so boring that I'm really t...
  • Alfredo
  • Roadie
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan

I signed up for a family plan and added my wife, but her account shows as a standard free account when it should be Premium. How do I fix it?

  • Newbie
  • I signed up for a family plan and added my wife, but her account shows as a standard free account when it should be Premium.  How do I fix it?
  • Alfredo
  • Roadie
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Need help with Spotify Family plan

Its just me and my wife... We each have 3 devices. She has a laptop a kindle and a phone. I have the same. The kindle plays massage music all day long and if i try to play a song on my laptop it changes the song my wife is listening to on her kindle....

  • Newbie
  • ...o play a song on my laptop it changes the song my wife is listening to on her kindle...  Its very annoying.   With the family plan it was my understanding that we could play spotify o...
  • Alfredo
  • Roadie
  • 381 Views
  • 3 replies
  • 0 likes
  • 381 Views
  • 3 replies
  • 0 likes

Superuser Contribution family failure

Good afternoon, I have complained every month, I have a family plan and the whole plan is updated, the members are excluded, they are turned into an individual plan, and I take everything back ... help me in this because I am being " impaired "by thi...

  • Newbie
  • Good afternoon, I have complained every month, I have a family plan and the whole plan is updated, the members are excluded, they are turned into an individual plan, and I take everything back ... h...
  • Alfredo
  • Roadie
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes