Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I upgraded my plan to the Premium Family plan. When I sent a request to add a new member I do receive the invitation email. However, within the email I click" accept invitation" and it takes me to my spotify Subscripton and Payment page, over and ove...
iyi gunler, ogrenci premium uyeligimi baslatmak icin odememi yaptim. E-devlet uzerinden kayit belgemi gonderdim ama kabul edilmiyor. Arkadaslarim bu sekilde premium uyeliklerini baslattilar. Ne yapmam gerekiyor baska?
Hi, I have Spotify Premium paid until 27/12/2018, but I would like to go on a Spotify Family package now. Is it possible? If so, how will I be charged if I already have Spotify Premium by december 2018? Best regards,Marcin
Hello. I am a new user. My husband sent me the invitation to Premium for Family plan. Now we are currently in Thailand but live in Poland.The only option in the drop-down menu is "Thailand”, but I need Poland. Plan Premium for Family works, when the ...
Hi, We are missionaries to the Philippines from the States & want to use the Family Premium. I can't use my US PayPal or credit cards to activate, but if I change my country to US, I can't use Spotify at all since we live in the Philippines. Any advi...
Hola que tal, tengo la duda si el que administra la cuenta de Spotify plan familiar puede ver los playlist de las demas cuentas agregadas.. se podra?
Hi I have invited my wife to our family Plan. My username is querolus. She received an Invitation to join "Julio Espera" 's account, someone that we don' t even know. After a while, when Spotify cannot confirm that she is in my plan, her Spotify stop...
el sistemarechaza la inscripcion de mis familiares
Går inte att aceptera mina barns inbjudan till familjekontot. Hur gör man för att komma till lös in?
Hallo,ich habe mich heute bei Spotify Family angemeldet. Allerdings nicht als Betreiber sondern mit einem Unterkonto! Soweit alles gut! Auf der Internetseite steht das ich Teil der Familie sei und Premium haette! es steht aber auch dort: ,,Leider wir...
Hi, I used to live in the US and had an account there, now I live in the Netherlands and when I tried to activate my family account I had the wrong country filled in. I tried to verify my address with the wrong country, now I cant use the account.Spo...
Hey,I've payed for a family premium account. But now I'm in Australia for a few months (normally I live in Germany) and I can't use my premium anymore. I've used it for 4 months here and now there is a problem but I don't know what's wrong. Thanks in...
This is really frustrating. My family member has not been able to accept the invitation link and we've been at it for close to an hour. It shouldn't be this hard. We get as far as him having to fill out his name and address information and then it ju...
How do I send invite to premium family via link instead of e-mail? I can only choose e-mail option. the option to invite via link is missing and the invites via e-mail I send does not reach the receiver
My family has four amazon alexa speakers in our home. I just upgraded to the family premium plan, but I still can't get spotify to play unique music simulanteously on each echo. Help! My children are young enough that I control all the alexa's throug...
Been trying for five hours now and going round in circles. Upgraded to premium family plan this morning, sent email invite to partner, who followed the instructions in it but is just being led back to my Spotify account. How does he set up his own ar...
Hello, I'm trying to add my Grandpa to my familly premium account but he doesn't remember what email he used. The way he logs in to his Spotify account is by signing in with Facebook.
So, I was trying to add my daughter to our premium family plan, and I kept getting an error message, that I was not typing her email address in the correct format (for example: JaneDoe09@gmail.com). Yet NOWHERE does it say WHAT the correct format IS!...
I upgraded from Premium to Family and emailed invites. Pressing on ACCEPT INVITE takes them to the account subsription page. I have deleted them and re-invited, they have clicked ACCEPT and still the same. When viewing all the invites are still marke...